Dear Tony,
We appreciate your understanding regarding the missing parts, and we're pleased to hear that we could quickly resolve the issue for you.
If there's anything more we can assist you with or if you have further comments, please feel free to reach out.
Thank you for choosing our product!
Best wishes,
elbec garden buildings
“Really great steel shed. Went together beautifully in a day. Didn’t need to drill out a single hole. Only issue was the delivery, arrived a day late and at 7:15am despite message saying it would be 10:30-11:30am!”
Dear Mark,
We are happy to hear that you found the steel shed easy to assemble and that it met your expectations.
However, we're sorry to hear about the issue with the delivery time, arriving a day late and earlier than expected.
Delivery hiccups can be frustrating, and we appreciate your understanding!
Enjoy your new shed!
Best wishes,
elbec garden buildings
“Pleased with this company as a whole. The arrangement made to deliver came on time,I found it easy to follow the instructions, .The quality is good and strong,just one problem,that there was a small part missing, which was quickly and promptly sorted .”
“Elbec were great to deal with from order to delivery. We received an email straight away from their transport company confirming our selected delivery date. The driver was very helpful and it was delivered as agreed. Brilliant service.”
Dear Joanne,
We're delighted to hear about your positive experience with elbec!
It's great that the entire process, from order to delivery, went smoothly.
We appreciate your feedback on the helpful driver and the timely delivery.
Thank you for choosing us, and we value your business!
Best wishes,
elbec garden buildings
“The staff here at customer service are nothing short of amazing I had a cancelled delivery due to shire the supplier of the item Elbec chased and insured my 2nd delivery went ahead Nothing is to much trouble Big shout out to Sharon for your amazing customer service”
Dear Maria,
Thank you so much for your incredible rating of elbec garden buildings!
We are thrilled to hear that you had a great experience with us.
The staff here at customer service are nothing short of amazing, and we are glad that we were able to assist you with your delivery issue.
We understand that unexpected situations can arise, but we always strive to go the extra mile for our customers. Our team ensured that your second delivery went ahead smoothly, and we are glad that we could be of assistance.
We truly believe that nothing is too much trouble when it comes to providing excellent customer service.
A big shout-out goes to Sharon for her outstanding commitment to serving our customers. We will make sure to pass on your kind words to her!
Once again, thank you for your support and for choosing us.
If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us.
Best wishes,
elbec garden buildings
Dear Maria,
We're grateful for your positive feedback and are pleased to have been able to assist with any issues.
Thank you for the high recommendation!
We appreciate your kind words and your business!
Best wishes,
elbec garden buildings
“Efficient ordering and delivery of summer house. Very pleased with the quality. Sitting in it while writing this review (sheltering from the Cumbrian 'summer' weather.”
Dear Jillian,
It's wonderful to hear that you're enjoying your new summer house, even if the Cumbrian weather might not always cooperate!
If you ever have more feedback to share or if there's anything else we can assist you with, don't hesitate to let us know.
Thank you for choosing us!
Best wishes,
elbec garden buildings
“The website is very user friendly. Choose what you want, how many you want, check out and pay for it. You get confirmation straight away, easy. It's a good way to shop”
“We were very pleased with out purchase,the quality of the play house was very good as was the service we received. Our great granddaughter loves it and spends many hours playing inside.”
“My grandsons really love this command post. Delivered at time stated, easy to construct and paint. Boys shooting us through gun slits, great fun and even used by them to sit quietly and read a book. It has gone through winter very well. Very pleased.”
“My harbour looks fantastic, everyone who see’s it comments how nice it looks, delivered when expected, everything was there as stated, easy to assemble, really sturdy good quality wood, looks fantastic painted green & cream. Definitely recommend, in fact my sister in law as asked me for the web site.”
“Ok so after reading several not so great reviews I did not know what to expect. After ordering the bar at the end of April the delivery date was 7 weeks later. I emailed near the delivery date to confirm delivery date still ok, received an email back the next day to say yes all ok. Bar delivered and you are sent a helpful tracking link so you get an idea of delivery time. Bar is great very pleased value for money. We were short of the roof felt, I sent an email and extra felt was delivered by fedex in a few days. Great customer service, always replied to my emails so I would recommend based on the service I received.( You have replied with saying sorry but the bar was not delayed it was on time and delivered on the expected date) maybe you replied to the wrong message? I was extremely happy with the service many thanks”
