“Excellent price. The shed was delivered within the time slot on the correct day. The driver was extremely friendly courtesous and helpful. Only just erected this weekend, instructions were easy to use. My only thing was when joining the two window sides together my husband preferred to use his own 80 mm screws as they are double the thickness whereas you supplied 60 mm and to put at an angle, but it was our choice. Otherwise excellent and would highly recommend.”
Dear Mrs Jane,
Thank you for your glowing review! We're thrilled to hear that you found our shed to be excellent in terms of price and delivery.
Your feedback about the driver's friendliness and helpfulness is heartening, and we'll be sure to pass along your appreciation!
We appreciate your insights about the screws and understand that personal preferences can come into play during assembly.
If you have any further questions or if there's anything else we can assist you with, feel free to reach out!
Best wishes,
elbec garden buildings
“Extremely responsive when a few bits missing from delivery. Regular contact initiated by them over the phone to manage the delivery of missing pieces”
Dear Mark,
Thank you for your feedback! We appreciate your understanding and are pleased to hear that our team responded promptly to address any missing parts. Customer satisfaction is our top priority, and we're glad we could assist you in completing your order.
If you have any further questions or if there's anything else we can help you with, please don't hesitate to reach out.
We hope you enjoy your purchase!
Best wishes,
elbec garden buildings
“Good shed provided quickly and as described, and was kept informed throughout on progress with the delivery and when it would be received. Easy shed for self assembly and courteous and polite delivery driver. Recommended”
Dear Matthew,
Thank you for taking the time to share your positive experience with us!
We're delighted to hear that you found our shed delivery process smooth and that you were kept well informed throughout. It's great to know that the shed assembly was straightforward, and we appreciate your kind words about our courteous and polite delivery driver.
Your recommendation means a lot to us!
Best wishes,
elbec garden buildings
Dear Mr Mick,
Thank you for being a returning customer, and we appreciate your continued trust in our services!
It's wonderful to hear that you've had a positive experience with us in the past.
If there's anything specific you'd like to share or if there are ways we can further improve, please feel free to let us know.
We look forward to serving you again in the future!
Best wishes,
elbec garden buildings
“Placing our order for Forest Greenhouse went really well. Unfortunately when it was delivered the automatic window opener was missing, which the driver delivering the greenhouse knew about. He advised that they would get the part to us. Also there is some split timber to at least two of the panels.”
“I was looking for a shed for hand garden tools, this one fitted the bill perfectly, the purchasing experience was very simple, I was updated at every level of the process from order to delivery, easy to put together, I did paint it to very similar colours as displayed on the website, it does look amazing, and to top it off it was very reasonably priced with free delivery”
Dear Fred,
Thank you for choosing our shed to meet your garden tool storage needs! We're thrilled to hear that the purchasing process was smooth and that you found our updates helpful.
It's fantastic that the assembly was easy for you, and we love that you took the extra step to paint it, making it look amazing in your garden!
We appreciate your positive feedback and are pleased that you found the shed reasonably priced.
Happy gardening!
Best wishes,
elbec garden buildings
Dear Colin,
Thank you for sharing your positive experience with us! We're delighted to hear that you found our service fast and satisfactory. Your satisfaction with the product brings us great joy!
If there's anything else you need or if you have any more feedback to share, feel free to let us know.
Best wishes,
elbec garden buildings
Dear Stephen,
Thank you for your feedback! We're pleased to hear that your overall experience, from ordering to delivery, went smoothly.
We apologise for any inconvenience caused by the small bits that were not cut properly, but we appreciate your resourcefulness in handling it!
If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
Dear Mr Coxhead,
Thank you so much for your 5-star rating!
We are delighted to hear that you feel your purchase is a great product.
Best wishes,
elbec garden buildings
“This is the second product we have had from elbec. Very pleased with both buildings, one a summerhouse and one a large garden shed. Very efficient service, quick and easy delivery, can't fault the service.”
Dear Isobel,
Thank you so much for being a loyal customer and for choosing elbec for both your summerhouse and large garden shed.
We're delighted to hear that you are pleased with both buildings and that our service, from efficiency to delivery, has met your expectations!
Your satisfaction is our priority, and we truly appreciate your positive feedback.
If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
Dear Mike,
Thank you for being a repeat customer and for sharing your positive experiences with elbec.
We're thrilled to hear that you've received excellent service on both occasions and that your items were delivered on time and in full!
If there's anything else you need or if you have more projects in the future, we're here to assist you.
Thank you for choosing us, and we look forward to serving you again!
Best wishes,
elbec garden buildings
“The ordering process was very well done. The date of delivery was kept and the timing also prompt to the expectation given. 15/08/23 The delivery was excellent and the driver was very helpful. As to the quality of the Modular shed with a reverse apex i would not recommend. Its been made so that it fits well in the shipping process, lets assume from China. The modular name says it all. The floor and the roof are in four sections to be built. By fixing together the floor with screws. The roof sections to a cross beam and end panels and additional internal supports.There are two end panels with two additional apex pieces at each end to be attached. The cross beam that holds the roof in place is in two pieces and needs to be screwed together using steel brackets. It does not do the job,the roof sags i had to go to local outlet and buy a full length of timber to do the job. The side walls on a 10foot long shed are in three pieces per side, its fiddly and flexible regardless of being screwed together, However eventually built on a full concrete base it looks like a shed, longevity will only be seen with time. perhaps the build it for you option was a better bet if you could live with the lead times”
Dear David,
Thank you for taking the time to provide detailed feedback about your experience with elbec and the Modular Shed. We appreciate your honesty and value your insights into the product's construction!
We apologise for any inconvenience you faced during the assembly process and any concerns about the design of the shed. Your feedback is crucial for us to improve our products and services so we'll make sure to share your comments with our product development team.
If there's anything specific you'd like assistance with or if you have further feedback, please don't hesitate to contact our customer service team.
We are committed to your satisfaction and are here to address any concerns.
Thank you for choosing elbec, and we appreciate your understanding!
Best wishes,
elbec garden buildings
Dear Jules,
Thank you for choosing elbec garden buildings and for sharing your feedback.
We appreciate your input, and we're sorry to hear about the inconvenience caused by the lack of numbered panels in your delivery.
Your feedback is important to us, and we'll certainly take this into consideration to improve our services. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know.
We hope you enjoy your new garden building!
Best wishes,
elbec garden buildings
“I would give a 5 star but my first delivery came damaged,these things happen sometimes. Saying that they rectified the problem swiftly and sent a new 1 when i requested. Would use again in the future”
Dear Ben,
Thank you for your understanding and for taking the time to share your experience.
We apologise for any inconvenience caused by the initial damaged delivery, and we're glad to hear that our team was able to swiftly rectify the situation by sending you a replacement.
Customer satisfaction is our top priority, and we appreciate your positive feedback!
If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Best wishes,
elbec garden buildings
“The aftersales made the difference, as I was not happy with a few wooden components, Facias and trims, they replaced them (a complete set) immediately by courier within a week which gets 5 stars from me. Great service.”
Dear Roger,
Thank you for sharing your experience with our aftersales service. We are pleased to hear that we could address your concerns promptly and provide you with a replacement set of components. Your satisfaction is our priority, and we appreciate your positive feedback!
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We are here to help.
Best wishes,
elbec garden buildings
Dear Klaas,
We are thrilled to hear that you are delighted with your summer house!
Thank you for choosing elbec, and we appreciate your positive feedback about the quality and value for money. It's always rewarding for us to know that our customers are satisfied with their purchases.
If you have any photos of your newly installed summer house, we would love to see them! Feel free to share them with us if you're comfortable.
Once again, thank you for your kind words. If you ever have any questions or need assistance in the future, our team is here to help!
Best wishes,
elbec garden buildings
Dear Henry,
Thank you for your positive feedback! We're delighted to hear that your order was delivered on time and that the instructions were helpful in assembling your garden building.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We appreciate your business and hope you enjoy your new garden structure!
Best wishes,
elbec garden buildings
Dear Phil,
Thank you for your kind words regarding our delivery driver's service. We appreciate your understanding about the delay due to bad weather. The safety of our customers and their purchases is our top priority.
We hope the weather clears up soon so you can enjoy your new addition to the garden. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
Dear Paul,
We are thrilled to hear that you are well pleased with your purchase!
Our team works hard to provide a seamless experience from order to delivery, and we're delighted to know it was faultless for you.
Thank you for choosing elbec!
Best wishes,
elbec garden buildings
“unfortunately there was lots missing. The trim for the roof. 3 pieces for the joint cover and no where near enough panel pins for the fixing. its a shame as the delivery was on time and the product is ok.”
