“10 x 8 Mercia Helios Summerhouse - Ordering was simple, delivery on time, delivery driver was excellent and put the parts exactly as requested. All parts delivered ok. As far as quality goes, pretty good - it's not a premium shed so wasn't expecting it to be perfect, but it went together ok - one panel hadn't been nailed down one side - easily fixed, the doors were too big for the frame (shaved around 3mm off each side to fit) and one piece of wood was too long and had to be cut (door stay). Seemed to be an extra couple of bags of screws included - 1 bag of mixed and one of 60mm that were not mentioned in instructions! As far as the "10 year anti-rot guarantee" - Who is going to re-paint the shed every year ? Most of the treatments on the market last for 2 or 5 years !”
Dear Mr Joseph,
We're delighted to hear that you had a very good experience with us!
It's fantastic to know that our assistance was helpful and knowledgeable.
We aim to provide polite and personable service to our customers.
If you ever have more questions or need assistance in the future, don't hesitate to reach out.
Thank you for choosing us!
Best wishes,
elbec garden buildings
Dear Mrs Louise,
Thank you for your kind words!
We're thrilled to hear that you found our team very friendly and efficient.
Providing excellent service is important to us, and your feedback is truly appreciated.
We value your business!
Best wishes,
elbec garden buildings
Dear Mrs Pat,
We're delighted to hear that your greenhouse was delivered as promised and that the assembly was easy for you.
It's great to know that it looks good as well!
If you ever need further assistance or have additional feedback, feel free to reach out.
Thank you for choosing our greenhouse, and happy gardening!
Best wishes,
elbec garden buildings
Dear Paul,
Thank you for your positive feedback!
We're thrilled to hear that you found our product well-made and easy to assemble.
If you ever have more projects or need assistance in the future, don't hesitate to reach out.
We appreciate your support and hope you enjoy your well-crafted item!
Best wishes,
elbec garden buildings
Dear Mr Graeme,
Thank you for your feedback and for acknowledging the good quality of our product!
We appreciate your input regarding the assembly process, and we apologize for any inconvenience.
Your comments about the fitting of hinges and window beading are valuable to us, and we'll use them to improve our instructions.
If you have any further suggestions or if there's anything we can assist you with, please feel free to let us know.
Thank you for choosing our product!
Best wishes,
elbec garden buildings
“Delivered, as arranged, with full assembly instructions. Was assembled the next day by local tradesmen. There were no missing parts & the finished shed is roomy & robust. Just what I wanted.”
Dear customer,
We're thrilled to hear that your shed was delivered as arranged and that the assembly process went smoothly with the provided instructions.
It's great to know that local tradesmen were able to assemble it promptly and that you have a roomy and robust finished shed - just what you wanted!
If there's anything more we can do for you or if you have further feedback, feel free to reach out!
Best wishes,
elbec garden buildings
“The product was delivered on time as was the erection of the shed. On both occasion's the staff were courteous and informative.
I would certainly recommend your company to anyone thinking of buying a garden shed.”
Dear Mr Peter,
Thank you for your glowing feedback!
We're delighted to hear that both the delivery and the erection of your shed were on time.
It's great to know that our staff was courteous and informative throughout the process.
We truly appreciate your recommendation and are thrilled to have met your expectations.
If you ever need anything in the future or have further feedback, please don't hesitate to reach out.
Thank you for choosing our company!
Best wishes,
elbec garden buildings
“Bought in the sale,as yet not put together.After reading the literature I will paint before erection,waiting for dry days.But I'm pleased with the purchase.”
Dear customer,
Thank you for your purchase and positive feedback!
It's great to hear that you took advantage of our sale.
Painting before erection sounds like a fantastic plan, and we hope you have some dry days soon for the process.
If you have any questions or need assistance during assembly, feel free to reach out.
We're delighted that you're pleased with your purchase, and we appreciate your business.
If there's anything else we can do for you, just let us know!
Best wishes,
elbec garden buildings
Dear Mr John,
Thank you for your kind words!
We're delighted to hear that you experienced very good service and found it easy.
Providing a seamless and straightforward experience is important to us.
If you have any specific feedback or if there's anything more we can do for you, please feel free to let us know.
We appreciate your support!
Best wishes,
elbec garden buildings
Dear Melanie,
Thank you for your positive feedback!
We're pleased to hear that you found us to be a good company to deal with and that our service was quick.
If you ever have more to share or need assistance in the future, don't hesitate to reach out.
We appreciate your business!
Best wishes,
elbec garden buildings
“Good service, the shed was delivered on time. However, the felt nails provided were not suitable, the first storm and the felt blew off and had to replace it. Used more substantial nails and the roof is still in tact.”
Dear Richard,
We appreciate your feedback and apologize for any inconvenience caused by the felt nails.
Your input is valuable, and we'll consider this for improvements.
We're glad to hear that you took proactive steps to secure the roof with more substantial nails, and it's holding up well.
If you have any further comments or if there's anything else we can assist you with, please feel free to reach out!
Thank you for choosing our service, and we hope the shed continues to meet your expectations.
Best wishes,
elbec garden buildings
Dear Mr Gerald,
We're delighted to hear that you found our prices competitive and that you're pleased with the service!
Customer satisfaction is our priority so if you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best wishes,
elbec garden buildings
“Delivered as arranged. Delivery man very obliging and carried the fence panels to the back garden for me. The fence panels look fine as shown in the pictures on site.”
Dear customer,
We're delighted to hear that your delivery was as arranged and that our delivery person was helpful and obliging.
It's great to know that the fence panels look as expected based on the pictures on our site.
We appreciate your feedback and thank you for choosing our products!
Best wishes,
elbec garden buildings
“Prompt delivery and notifications throughout. But fence panels weren't trimmed as neatly as could have been, some of the panels were a little uneven at the ends, so needed trimming prior to being dropped between the concrete posts.”
Dear Mr Brian,
Thank you for your feedback, and we appreciate your acknowledgement of our prompt delivery and notifications.
We apologize for any inconvenience caused by the uneven trimming of the fence panels.
Your input is valuable to us, and we'll use this information to improve our processes.
If there's anything more we can do to assist you or if you have further feedback, please feel free to reach out.
We're committed to ensuring your satisfaction, and we appreciate your understanding!
Best wishes,
elbec garden buildings
Dear Mr Dennis,
We're pleased to hear that you experienced prompt and efficient service.
However, we apologize for the inconvenience caused by the damaged roofing.
It's great to know that we could promptly replace it for you with no trouble.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.
We appreciate your understanding and thank you for choosing our service!
Best wishes,
elbec garden buildings
Dear Paul,
Thank you for your positive feedback!
We're delighted to hear that your order was delivered on time and that assembling it was a breeze.
It's great to know that the final result looks good.
We appreciate your business and hope you enjoy your new addition!
Best wishes,
elbec garden buildings
“Poor build quality on the second attempt, first shed was returned, second shed is still not good build quality as panels are not square we have had to buy clamps to make it more solid. Would not recommend the factory who builds these”
