“Delivered with not enough felt for the roof, only realising after driver had left. Had to use off cuts for the last row of felt. Both window fasteners broke after the first time I opened them, they won’t close as not lined up. The door wouldn’t close either. Had to be modified by a carpenter. Both side panels have such roughly sawn timber, that the splinters of wood look awful, yet cannot be sanded away as this is where the facia panel is. (which is pre attached) yet the edges of the back panels are fine, annoyingly as they won’t be seen. The facia panels supplied cover the front and sides, covering and holding down the felt that overhangs from the roof. There is NOT a facia to secure the felt at the rear, which can be seen and I believe will cause the felt to tear if the winds are strong. I will be buying new window and door fixings, and a facia panel for the rear. I actually haven’t got around to contacting elbec yet, but doubt that they will do anything. Once assembled and faulty windows and doors rectified and painted, I am very happy with the look of the summer house.”
“Great quality and Service The building arrived on time and in very good condition. The building instructions were clear and concise and I had it up in a day and roof felt the next day. Roof felt not the easiest job, but also not the hardest to fit. Beading for the windows is fiddly, especially if painting but the final result is worth it All in place and in daily use”
“A great experience with a company that goes the extra mile. There were a couple of small snags on delivery but it took just one e-mail to sort the problem. Overall very happy and the product is simply superb. Well done guys.”
“Love my shed and so do my bunnies too, there new home is spacious for them the opening windows are a great benefit to the warm clammy days where it's raining yet warm so I can keep the doors closed yet the windows open”
“I bought a shed from Elbec Gardens which was delivered and provided by Shire Garden Buildings. They delivered a shed which had broken and missing items. I reported this straightaway and was told by Elbec that I could not get the missing/broken parts for another 7 days. It in fact took 10 days. After the wait they delivered wrong items. I sent several emails and wrote to Mr Smeeth CEO of Shire and received no response. I still do not have a complete shed. I am sure many have had good experiences but you only really know how good they are until an issue/problem needs to be resolved. Since posting my review I was contacted by Elbec who are in the process of resolving my issues so I have upgraded my rating to reflect that. I think much of the problem comes from Elbec sourcing the shed from varying companies and it is not made clear who the point of contact is if there is an issue as you receive emails from both companies. I ordered two sheds and this was the case in both instances. Also if parts are missing/broken then please be prepared to wait. Elbec have informed me that this is stated clearly on the website and in their terms and conditions.”
“Elbec, congratulations on your excellent service and product. I must admit I was a bit unsure what the shed would turn out like, you hear so many bad reports, but I needn't had worried, right from the start the service was second to none and the workmanship on the shed was excellent. I would highly recommend this product. If your looking to buy a very well built shed at a reasonable price, look no further.”
“What I like about this Dutch Barn is the height. Inside it is over 6 feet at the apex which means that an adult can stand up in it with plenty of room. The grandchildren have loved playing in this barn and after it was painted it looked really pretty in my garden.”
“But disappointed it was slightly different from model.the door doesn't close properly have to slam it. It should be a two man delivery or it can be damaged on the edges as it is very heavy. But it is lovely and I would buy again”
“With the help of my son we took about 3 hours to build the corner arbour seat. The instructions were quite easy to follow until it came to the roof assembly after a bit of a storming session we eventually worked it out. Now after a coat of paint and a few stencils put in place it brightens up a dark corner of the garden. Looks really good.”
“I bought a 6' x 6' potting shed with double doors from Elbec and the delivery was exactly as arranged. The driver who arrived didn't speak a lot of English but pointed out a broken panel where he had over tightened the straps. I refused the delivery and it was redelivered a week later in perfect condition. When I put the shed together it was sturdy and easy to put together. I was disappointed that the hinges were corroded in the bag. Again I called them and replacements arrived 3 days later so good customer care. The slide bolts on the door that are provided are of the wrong type in that they are straight locks and should be cranked to allow the locking part to have a clear hole to engage in rather than being close to the edge. I decided to buy some new ones on eBay and all is well. Overall a good shed with a few niggles that could so easily be addressed.”
