“Ordered on 19th May and only received my order on Saturday 22nd June with the hinge pack missing! Comment from the driver was oh it’s not been loaded it will come next week!
Poor service!”
“Told item was despatched 10 days ago, had no update or product delivery and customer service haven't replied. Will start a fraud claim with bank as I'm not sure this is a real business!!”
“Very poor quality not as described lots of split panels and more hole where knots have fallen out stay away not worth the money building is difficult as components not the same I had to cut the door down as edge not straight and add a strip of wood where the door to short very poor product save your money”
“I had no instructions, the glass was missing, was lied too regarding delivery and the majority of the wood was bowed. The product is constructed with the cheapest wood you could possibly buy(definitely not worth just shy of £1000.00)”
“Well, I would be happy to write a review about my product if I’d actually received it. I ordered it weeks and weeks ago and am still waiting for it’s arrival….”
“2 delivery dates missed, on 3rd delivery incorrect shed ( windowless). Then could not get a delivery prior to handyman booking so built incorrect shed. Never offered the difference in window shed price I had paid. To cap it all shed is poor quality.”
“My dealings with Elbec were cordial and helpful - but their supplier Shire was a disaster. The shed we ordered simply did not arrive on the day promised and no further delivery date was forthcoming from them. My strong impression was that Shire were prevaricating because the order was nowhere near ready. In the end, the order was delivered over a month late. It may be that Elbec originally promised a date that was unachievable, but if so Shire should have apologised for the mistake and offered a more realistic target.”
