“product is not as described and of poor quality.. Size wise it measures 105x48cm (3ft 6ins x19ins not the 3x2ft Ordered and was expecting yes the extra width could be useful but the depth is insufficient for my needs not doesn't fit the small space in my garden. As poor for quality I found 3 nail misfired in the wrong place which one of which I needed to file off as it was under the positioning of the hinge.. The roofing felt is cracked the throughout the length.”
“Appallingly poor quality . Wrong screws sent so had to go out and buy the right ones.
The worst value for money product I have ever bought . Worth max £150 not £500 !!
Timber isn’t cut straight so nothing lined up . Panel's warped so a real struggle to get it together at all .”
“I purchased a GardenShed/Greenhouse from you , please see the attached pictures. the assembly of the greenhouse section was far from easy and the build quality was very dubious to say the least. The quality of the wood is low, and some of the screws supplied were very poor , the head stripping out with the slightest effort. the roof section was particilatly poor. I have had to make modifications myself to get the unit to look at all decent , otherwise it looks like a rickety old greenhouse Im sad to say. This unit was not cheap. Please come and take it away and reimburse my money and compensation for time spent on this. This is not fit for purpose and not as advertised.”
“We were missing items and the door was too short you said you would sent replacements after i emailed 2 weeks ago with part numbers but nothing has arrived yet”
“Very poor sheds for the money. Bad materials very poorly put together. Some parts cane damaged. Very Dissapointed. Would not purchase again - Trader's purchase”
“I ordered a new shed on 14 Feb. It was out of stock with delivery expected mid March. It is now 21 March and I have no shed, nor any update from Elbec. I see from their website it is now expected at the end of April, but no one thought to update me. The only contact I have had is this, to ask me to leave a review.”
“Building came damaged and took over a week to rectify, the stain was so iragr it was ridiculous and when I spoke to customer services I was actually laughed at by the agen it the phone…
Overall a nice product but be prepared to rectify the many issues that come with it such as windows that are made far to small for the recess meaning lots of additional packing required to fill the gaps, wood that is already split and nails protruding from the finished surface..and as for the return on the roof overhang…seriously what we’re the designers thinking!
Buy cheap but be prepared to spend a lot of time and effort to make good….”
“Shed never turned up on date delivery booked for. Driver failed delivery. Over 24 hours later and still no contact about what is going to be done about it. Very disappointing.”
“spend £2600 on a great house and was given no receipt only a flyer and rang 4 times where is the door going 4 days before delivery. glad olny doing this once never again”
Dear Mr Verity
Thank you for bringing this to our attention, and we apologise for any inconvenience caused.
In regards to the receipt, an electronic copy should have been sent to the email address provided on completion of the transaction. A paper copy of the order confirming payment should also have been offered. We apologise if this was not communicated clearly.
We also understand your frustration regarding the repeated calls about the door's location. Your feedback is valuable to us, and we take it seriously. If we may a member of our team will be in touch with you to apologise and discuss your experience.
We appreciate your understanding and patience.
Best wishes
elbec garden buildings
“I have been really disappointed in the shed that I received. The quality was very poor. The floor was damaged, nails on parts had been banged in but not holding anything. I had to take of the battening and redo. The floor would not hold anything so I had to purchase more wood to make it stronger. Not all the wood was stained. Lots of knots with holes and the shiplap broke as we tried to put it together. On the whole a waste of money very flimsy.”
Dear Customer
We appreciate you taking the time to share your experience, and we're genuinely sorry to hear that the plastic shed did not meet your expectations. Palram is renowned as one of the leading suppliers of plastic sheds in the UK, and they consistently deliver to tens of thousands of satisfied customers each year.
We understand how important it is for your purchase to meet your standards. If you wish to share more details or have any specific concerns, please feel free to email us at customercare@elbec.co.uk. Your feedback is valuable, and we are here to assist in any way we can.
Best wishes
elbec garden buildings
Dear Mr Dawkins
Thank you for sharing your feedback, and we're sorry to hear about your disappointment. We take customer satisfaction seriously, and we'd like to learn more about the specific issues you encountered. A member of our team will be reaching out to you to gather more details.
Best wishes
elbec gareden buildings
