“My dealings with Elbec were cordial and helpful - but their supplier Shire was a disaster. The shed we ordered simply did not arrive on the day promised and no further delivery date was forthcoming from them. My strong impression was that Shire were prevaricating because the order was nowhere near ready. In the end, the order was delivered over a month late. It may be that Elbec originally promised a date that was unachievable, but if so Shire should have apologised for the mistake and offered a more realistic target.”
“Pergola is nice and was £30 cheaper than competitors.
Service very poor. No mention it is out of stock until I had paid on line. I had to pester for a delivery date.
Delivery date arrived, day booked off work, expected between seven and one. Tracked driver all morning, telephone call at 2 to say they had forgotten to put it on the delivery. Advised they would call back to arrange a suitable date for me. No call back just a txt to say it would arrive week after, another day I had to book off work.
Service not worth the £30 saving!!”
“Very poor customer service delivered the wrong product then cancelled three times when trying to deliver the right product had to cancel in the end .and had to wait for the wrong product to be picked .i do not recommend this company”
“Very bad customer service!
Waited in all day & night where tracking said it was arriving until midnight. Nothing arrived!
No calls from driver or customer service that day or the next!
Many calls made to them to be told its on a 2 day delivery and cant get hold of the driver!
Our email does not state a 2 day delivery in any form!!!
Plus the driver said he let the team know and the team said the driver should let the customer know!!
Also we had a family member take the day off to help receive and move item.
Appalling service!! We would like the delivery charge refunded.”
“SHIRE 8x8 Sun Pent Shed
Arrived damaged - split boards and marked sides.
Arrived unglazed - no mention of customer having to fit glass and beading.
Felt arrived as a roll and not 3 pre-cut sheets see A2555 x 3 in the instruction leaflet - see pages 6 & 16
Open knot holes in sides - poor overall quality.
Locking bar for both shed door knobs not drilled at right angle - so have had to re-drill hole to take the Locking Pin.”
“Avoid at all cost i have beteen 15 and 25 photos of very bad workmanship.
They offered to replace some pices, id have to wait 2 weeks have alot merchinery
under a gazbo, it wasnt an option so i had to have it built.
we even had to cut the plastic for the windows, they were that far out of square
AVOID AVOID AVOID”
“product is not as described and of poor quality.. Size wise it measures 105x48cm (3ft 6ins x19ins not the 3x2ft Ordered and was expecting yes the extra width could be useful but the depth is insufficient for my needs not doesn't fit the small space in my garden. As poor for quality I found 3 nail misfired in the wrong place which one of which I needed to file off as it was under the positioning of the hinge.. The roofing felt is cracked the throughout the length.”
“Appallingly poor quality . Wrong screws sent so had to go out and buy the right ones.
The worst value for money product I have ever bought . Worth max £150 not £500 !!
Timber isn’t cut straight so nothing lined up . Panel's warped so a real struggle to get it together at all .”
“I purchased a GardenShed/Greenhouse from you , please see the attached pictures. the assembly of the greenhouse section was far from easy and the build quality was very dubious to say the least. The quality of the wood is low, and some of the screws supplied were very poor , the head stripping out with the slightest effort. the roof section was particilatly poor. I have had to make modifications myself to get the unit to look at all decent , otherwise it looks like a rickety old greenhouse Im sad to say. This unit was not cheap. Please come and take it away and reimburse my money and compensation for time spent on this. This is not fit for purpose and not as advertised.”
