ElectroCity Reviews

Name: ElectroCity
Address: Ormonde Retail Park, Purcellsinch, Dublin Road, Ormonde Retail Park, Purcellsinch, Dublin Road, Kilkenny
Rating: 4.71

4.7 Rating 2,662 Reviews

93 %

of reviewers recommend ElectroCity

4.7

Based on 2,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

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ElectroCity 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“All great, easy process. Staff very friendly and professional.”

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Posted 2 years ago

“Excellent service, excellent customer relations”

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Posted 2 years ago

“............”

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Posted 2 years ago

“!!!!!!!!!!!”

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Posted 2 years ago

“Ordered a De Longhi Coffee Maker, wonderful help from the staff on the Phone, Placed order online, it arrived in Donegal in 2 Days. Excellent Service. Will order again from Eletro City”

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Posted 2 years ago

“The manufactured goods were to specification. There was no reply to my email regarding delivery. Ordered Feb 28, 2023 Delivery type Free Delivery Delivered on 07/3/2023 There's really no use asking after the delivery what my thoughts are. My thoughts are important while I'm waiting on the delivery. You should really answer your received mails. Hugh”

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Posted 2 years ago

Hi Hugh, Sorry to read of your review, we pride ourselves in that all emails are replied to without fail, and we measure this carefully, It is surprising to hear that you could not reach us and we do not see any mail correspondance on our system, the correct email address for any direct queries would be help@electrocity.ie, so I wonder was this the address you sent us the mail to? We can also be reached easily on our support line 059-9188069 during working hours, Do reach out to us to let us know, and we can clarify for you, I see that the Large item was delivered within the 5 working days, however we're sorry we weren't aware of any pre-delivery queries you may have had, Kind Regards, Ronan McDermott Online Operations Manager

Posted 2 years ago

“Super quick delivery. Recommended”

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Posted 2 years ago

“I would not order online again as you can't pick up the same day even you have paid for your item by bank card. You have to wait until you get a email to collect your item. I ordered my oven on a Sunday and could not pick it up until Monday was not happy with that. If I had to go down to the shop I would of got it on same day. I would just have to ring them first see is the item in stock. Online I would not recommend. We picked up the item ourselves.”

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Posted 2 years ago

“Extremely fast and efficient service.. Rapid response to my email.. Delivered within the 5 day promise, excellent service and would highly recommend Electrocute.”

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Posted 2 years ago

“Can I congratulate you on providing a wonderful service. From I initially placed my order, your staff, in particular Mairead, have gone above and beyond to help me out. I recently had to change my delivery date and again Mairead sorted it out for me with no drama. Staff like that do wonders for your business and I thank you again for a wonderful service. I haven't been in a position to receive my goods yet so I cannot answer the following questions, but based on past performance I am sure it will be great. Thanks”

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Posted 2 years ago

“Veru easy to order, quick delivery, customer service is top class”

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Posted 2 years ago

“Ordered, delivered. No fuss. Very good.”

ElectroCity 5 star review on 8th March 2023

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Posted 2 years ago

“Hi, just so you know, the package was delivered to 280 Crumlin Rd. as opposed to Clonard Rd., probably needs to be taken up with the courier company. Was just by chance I managed to get the delivery. Other than the delivery issue the product is as described, thank you.”

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Posted 2 years ago

“Excellent price and service”

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Posted 2 years ago

“Excellent service grey product quick delivery thank you”

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Posted 2 years ago

“Very good.”

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Posted 2 years ago

“Great product selection, great website, easy to use.”

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Posted 2 years ago

“Great service Straight forward and fast”

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Posted 2 years ago

“Electricity were very good and easy to deal with.i dealtj with the online team they were so effeciant and when there was a problom with my purchase the were on the case the minuet i contacted them and got my goods replaced in 3 days a very pleasent experince over all other companys could learn a lot from Electricity well done to all the on line staf and delivery staff Tom purcell”

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Posted 2 years ago

“Staff very friendly and helpful. Only downside was that it took longer than indicated when placing the order to have appliance delivered to chosen store for pickup.”

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Posted 2 years ago

ElectroCity is rated 4.7 based on 2,662 reviews