ElectroCity Reviews

Name: ElectroCity
Address: Ormonde Retail Park, Purcellsinch, Dublin Road, Ormonde Retail Park, Purcellsinch, Dublin Road, Kilkenny
Rating: 4.71

4.7 Rating 2,661 Reviews

93 %

of reviewers recommend ElectroCity

4.7

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

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ElectroCity 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ten days after order still no sign of cooker.. so cold food yet again. Was supposed to be delivered today but just had a call to say will now be tomorrow! You couldn't make this up! Appalling.”

Helpful Report

Posted 2 years ago

Hi David, Thank you for taking the time to leave a review. We're very sorry to hear about the delay with your delivery. Our delivery times are something we take pride in, as our other reviews show. Having spoken with the courier it sounds like this was delivered to you today in 9 working days, more than our 7 working day maximum. We always strive to get any issues sorted for our customers as soon as they arise and would encourage you, or any customer, in the future to reach out to us so we can arrange alternative delivery, etc. We're always available by phone, live chat or at help@electrocity.ie. We are confident that if you were to order with us again you would experience the service that so many of our customers have. - The ElectoCity Team ⚡

Posted 2 years ago

“Very helpful and reasonable prices”

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Posted 2 years ago

“Great service 👍”

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Posted 2 years ago

“Very purchased various items over the years from ElectroCity and cannot fault them, always quick and efficient, friendly staff.”

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Posted 2 years ago

“Brillant service”

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Posted 2 years ago

“Outstanding customer service.Friendly,helpful and professional staff and a huge selection of quality products to choose from. Delivery is very fast and very friendly delivery driver. All of this makes for a seamless transaction....just perfect !!”

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Posted 2 years ago

“Great after sale service.”

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Posted 2 years ago

“Very pleased with service from ElectroCity”

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Posted 2 years ago

“Thank you for the prompt delivery and the very helpful delivery guy”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Excellent service provided from ElectroCity. Item received immediately.”

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Posted 2 years ago

“Very disappointing - still waiting on delivery / installation so I certainly will not use ElectroCity again, nor would I recommend them. Donal Hogan”

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Posted 2 years ago

“Very efficient service once again, bought a washing machine on Thursday evening online was delivered Saturday morning , such a lovely delivery driver as well”

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Posted 2 years ago

“I bought a washer/dryer from electricity the first time I used it a burning smell came from it . It doesn't dry the clothes and the door opens sometimes. An engineer called out for 2hours he was trying to fix it bits of it all over the floor. When I called them saying it still is working and I wanted my money back a woman called Mary screamed at me saying " you're not getting your money back" to say she was rude is an understatement she has no manner for the public. I'm out of pocket now with no washing machine or dryer because of them . AVOID this place they will SCAM you”

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Posted 2 years ago

“Dreadful customer service. Left waiting at desk while an ignorant receptionist joked with a colleague and then took a phonecall🤨”

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Posted 2 years ago

“Excellent service and good product. Fast delivery time”

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Posted 2 years ago

“I ordered a Dyson on Bank Holiday Monday and had it on Wednesday. Great company to deal with.”

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Posted 2 years ago

“Everything went smoothly and very fast delivery. Would buy from again.”

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Posted 2 years ago

“Very slow delivery”

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Posted 2 years ago

“Super fast delivery and great price”

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Posted 2 years ago

ElectroCity is rated 4.7 based on 2,661 reviews