ElectroCity Reviews

Name: ElectroCity
Address: Ormonde Retail Park, Purcellsinch, Dublin Road, Ormonde Retail Park, Purcellsinch, Dublin Road, Kilkenny
Rating: 4.71

4.7 Rating 2,661 Reviews

93 %

of reviewers recommend ElectroCity

4.7

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

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ElectroCity 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

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English

“Difficult to impossible to return goods without having to pay for opening it ( which you have to to see if it's what you want) and pay for return delivery. I'd never buy anything from them.”

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Posted 2 years ago

“Product was shipped quickly and is in perfect condition. Very happy”

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Posted 2 years ago

“Top Dollar!! Great price and service! Best of dealt with so far!”

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Posted 2 years ago

“Always find the staff very helpful, friendly and efficient in my local store”

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Posted 2 years ago

“very happy delivered within 2 days of order, would recommend to anyone”

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Posted 2 years ago

“Fantastic service. Delivery fast. James the delivery guy , couldn’t have been more helpful. Highly recommended. Will definitely be shopping here again. Catherine, Waterford 🙂👍”

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Posted 2 years ago

“Wow! Well chuffed, got great price on laptop! You guys rock! Beats others hands down!”

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Posted 2 years ago

“I contacted ElectroCity to request a quote for kitchen appliances. They replied to me immediately with a detailed quote and when I wanted to make changes to the appliances they went out of their way in helping me choose products. They also provided express delivery free of charge as a thank you for buying multiple appliances. They are an excellent store to deal with and I highly recommend them.”

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Posted 2 years ago

“The Brita water jug with 12 filters arrived on- time and was well-packed. The good value means I will purchase it again!”

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Posted 2 years ago

“Good service quick delivery and friendly staff”

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Posted 2 years ago

“Very good service with rapid delivery. Competitive price.”

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Posted 2 years ago

“The service was very good...quick...the soundbar is very good....would recommend this company...thank you!!!”

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Posted 2 years ago

“Have been using Electrocity Kilkenny for years. Always happy with all my dealings with them.”

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Posted 2 years ago

“Fantastic business. Fast dispatch, packaged well and great prices. Lovely to be able to support local.”

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Posted 2 years ago

“I bought a dryer and, in the end, there was no stock, but the team was available to solve any problem. I chose to wait for a restock and as soon as it arrived I got my dryer. I was very happy with the support from the team. They are to be congratulated”

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Posted 2 years ago

“I ordered a washing machine and also paid for it to be installed. Their couriers, Caulfield Transport and their plumbing contractor, Master Care, don't communicate as they don't install in my area despite me paying for this service at checkout. I thought I'd go with an Irish owned company instead of the big guys at Curry's or DID and give them a chance.. I regret putting my faith in this company. I will never use them again.”

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Posted 2 years ago

Hi Martin, Thank you for taking the time to leave a review of your ordering experience with us. It appears there may have been a misunderstanding or error during the ordering process, as we unfortunately do not offer installation services in all areas. This is made clear when choosing the installation option where a list of areas we serve is shown. A customer would need to choose the desired area for installation from here here before continuing. We strive to provide the best service possible to all our customers and in this instance the installation service on your order was missed by us. Typically you would have been contacted before this was dispatched to be made aware of the situation and a solution would have been found. As soon as we were made aware we made contact with several installers to try and get this sorted for you on a one-off basis. Unfortunately, none were available at the time and a full refund of your installation was offered along with help with the washing machine installation over the phone. We do appreciate every customer, as you said we are a small Irish owned company, and we're very proud of the great reviews from thousands of customers we have helped over the years. We are confident that if you were to order from us again you would see why what happened on this occasion was a one-off. ⚡ The ElectroCity Team

Posted 2 years ago

“Excellent service always good to support local although waiting a bit for order at the shop after being told it was ready for pickup”

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Posted 2 years ago

“affordable price, quality service.”

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Posted 2 years ago

“Easy website to use. Quick delivery”

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Posted 2 years ago

“I ordered a 43 in ch LG tv for delivery and when it arrived there was a crack on the screen. Mairead in cusotmer service was excellent in addressing the problem and had a new tv with me within a few days. I would definitely recommend Eltctrocity to a friend.”

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Posted 2 years ago

ElectroCity is rated 4.7 based on 2,661 reviews