Hi,
Thank you for your review. At Exoticca, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Regards,
Exoticca
“Been trying to contact this company with a couple of simple queries about our trip but since I paid the deposit unable to get an answer on the phone, I emailed the guy I spoke to when I booked, no reply, chat is just a bot and doesn't work, online help form very restricted to queries - very poor won't use them again!.”
Hi,
We are sorry to hear that you are not satisfied with our assistance.
We would like to clarify that once the booking process is completed, the agent who assisted you during the booking is no longer your point of contact. Instead, you are supported by our dedicated post-sales team. You can reach them via email, by phone, online form or through live chat.
One of our agents has already contacted you to double-check if we can still offer assistance with anything. Please check your inbox.
Thank you in advance.
Regards,
Exoticca
“This is the fifth time we have booked our trips with Exoticca. However, Melanie has been the best so far. She was patient, informative, polite, helpful and with a good sense of humour. It was a a delight to discuss our trip with her. Will not hesitate to contact Exoticca again for our future trips and to recommend Exoticca to our friends which we have done in the past.”
Hi Jean,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“Easy to book holiday.
Melanie talked us through our options, flight details, costs and optional excursions.
All details confirmed on one call, deposit taken and holiday booked.”
Hi Lindsay,
Thank you for sharing your experience with us! We are thrilled to hear that you had a great booking experience. We look forward to welcoming you back soon!
Regards,
Exoticca
Hi Helena,
We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Exoticca
“The rep Austin was great. He put a lovely package together for me and politely waited for few days until I was ready. If this trip turns out to be as good as my China trip with exoticca, I would be well pleased.”
“We have some holiday with exoticca and we are happy with how they handle our holiday, very supportive staff, they really assist well, the hotels are very good, that’s why we keep going back to exoticca.”
Hi,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Regards,
“Just want to say a big thank you to Lauren for her time and patience helping us book a trip to Uganda to go gorilla trekking. So excited! We spent time researching other companies but this trip offers other activities which, for us, will give a better experience.”
Hi Geraldine,
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Regards,
Exoticca
“Disappointing experience with Exotica, I do not recommend.
We recently returned from a trip organized by Exotica. We had high expectations for our 9-day trip package to Italy, but it turned out to be a frustrating disaster.
1. Accommodation:
First hotel wasn’t a 4 stars as promised, but the other 2 hotels were nice.
2. Transportation Problems:
The poorly coordinated transportation arrangements left us with a lot of hassle. Everyday, we had to arrange our own transportation back to the hotel, which wasted our time and incurred unexpected expenses due to the poor planning. As a result, we couldn’t explore more areas.
3. Activities and Tours:
Our tour to the Colosseum was a complete disaster. The tour was scheduled in the middle of the day, which completely ruined our entire day and prevented us from doing anything else. To make matters worse, the tour guide took unnecessarily long time to joke in the burning heat, leaving us exhausted. On top of that, they gave us many free time instead of planning more activities to explore more places.
Overall, our experience with Exotica was incredibly disappointing. The lack of professionalism, this trip was more stressful than enjoyable. I would strongly advise potential travelers to think twice before booking with this agency.
**Rating:** ★☆☆☆☆
I wish I could this a half star. The trip was ruined by mismanagement and, making it a trip to forget. I hope this review helps others looking for a better travel experiences”
Hello,
Thank you for your review. We’re sorry to hear that your experience did not meet your expectations.
We’ve sent you a direct message requesting your booking ID so we can look into the matter and follow up with you as soon as possible.
Regards,
Exoticca
“Unfortunately I didn’t I catch the name of the sales person but they were extremely helpful, friendly. If the standard of your sales person is an example of your standards I think our trip will be perfect.”
“Once the trip was booked online, I received a phone call from Vin at Exoticca who went through all the details of the trip before taking the deposit. He was very thorough, and the information on my account with the company was also very detailed. Just booked this 2 days ago, but so far impressed by the company”
“Right price. Going when and where we wanted.
This is the second time I have booked an Exoticca holiday and so long as this one goes to plan will look for more. Thanks to Maya”
Hello,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“A relatively easy experience booking a trip for 5 people flying from 3 different airports. Natalia was very helpful and we had a very positive experience. She kept us fully informed throughout.”
Hi Chris,
We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!
Regards,
Exoticca
“Hi it’s the first time we have booked with Exotica & we received lovely customer service from Florence. I love the app and the advice given! Our trip is 7th September so will let you know how it goes”
“The team members who helped book our latest trip were dilligent, patient, helpful, friendly and good humoured. This is the third trip we have booked through this company and had good experiences on each one.”
Hello Chris,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Exoticca