French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,098 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,098 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent quality products with stylish colouring. Staff always extremely helpful”

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(POS) - Posted 3 weeks ago

“Went in store for the very first time, the sales team were all very friendly and very helpful, I managed to make a purchase with the help of staff.”

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(POS) - Posted 3 weeks ago

“Easy online shopping. Order arrived on time. Very pleased with overall online shopping experience.”

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(Online) - Posted 3 weeks ago

“Easy shopping - good delivery time”

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(Online) - Posted 3 weeks ago

“Great customer service very friendly”

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(POS) - Posted 3 weeks ago

“Dear Team, I had a pleasant shopping experience with French Connection. The products are stylish, good quality and offer a great choice for different occasions. Overall, I'm happy with the brand and look forward to shopping with French Connection again. Keep up the good work!”

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(POS) - Posted 3 weeks ago

“Quality items. Great sale”

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(Online) - Posted 3 weeks ago

“Exceptional care and warmth from French Connection Brighton Popped into French Connection Brighton as the temperature took a sharp drop, looking to pick up a couple of scarves for my wife. Staying warm while using a wheelchair during colder spells can be a real challenge, so getting the right soft, cozy layers was really important to us. can't speak highly enough of the team. From the moment we came through the door, they made us feel completely welcome and looked after without ever being overbearing. Navigating store displays in a wheelchair isn't always easy, but staff effortlessly helped clear pathing and brought over several options so my wife could touch and feel the different fabrics directly. To top it off, French Connection proactively reached out afterward to make sure everything went smoothly—a level of thoughtful customer care you rarely see these days. My wife is absolutely delighted with her new scarves, and we left feeling genuinely warmed by both the knitwear and the wonderful hospitality. A massive thank you to the Brighton team for going above and beyond. We’ll definitely be back! 👏👏👏👏”

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(POS) - Posted 3 weeks ago

“Staff helpful and quality of products good.”

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(POS) - Posted 3 weeks ago

“Good quality materials used excellent stitching. Very feminine dress.”

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(Online) - Posted 3 weeks ago

“Lovely clothing of great quality. Scored 4 rather than 5 because the length on trousers seems to be consistently far too long!”

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(Online) - Posted 3 weeks ago

“French Connection is my favourite clothing brand for nearly 40 years. The quality of materials, the contemporary styles and the just right fit set it above all others. I live in Australia. Please rebrand Unison back to French Connection. French Connection is way cooler sounding than Unison”

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(POS) - Posted 3 weeks ago

“Great service at the O2 Staff were very attentive”

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(POS) - Posted 3 weeks ago

“Very welcoming in store and a beautiful soft dress that fits wonderfully.”

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(POS) - Posted 3 weeks ago

“Great customer service with unique clothing designs and accessories.”

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(Online) - Posted 3 weeks ago

“Great clothes and friendly, knowledgeable staff. Lovely shop in Springfields...”

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(POS) - Posted 3 weeks ago

“Have been a French Connection customer since the 1970's and love their clothing and pricing - excellent quality at a very good price point.”

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(Online) - Posted 3 weeks ago

“So customer friendly I love this shop Clothes are absolutely beautiful”

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(POS) - Posted 3 weeks ago

“Always really helpful and polite in our local store. A pleasure to visit 😁”

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(POS) - Posted 3 weeks ago

“The assistant i had in French connection was so good and really helpful..I had seen the dress in the window. I tried it on and it fitted perfect. She did show me another which I would have bought but they didn't have my size .I will be.back to see.if my size is in and I will be buying it.”

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(POS) - Posted 3 weeks ago

French Connection is rated 4.8 based on 3,098 reviews