French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.74

4.7 Rating 822 Reviews

95 %

of reviewers recommend French Connection

4.7

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Ordering from French Connection was very easy & I find their website simple to navigate. Great photos of the clothing & product details. I haven’t used the return service so am unable to comment regarding that. In store I’ve found the staff to be extremely friendly & helpful”

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(Online) - Posted 2 weeks ago

“Good quality clothes, good value, staff always helpful.”

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(Online) - Posted 2 weeks ago

“I love the clean styles and fit of the clothes”

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(POS) - Posted 2 weeks ago

“As always very nice garments .Good fit and nice fabric too”

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(Online) - Posted 2 weeks ago

“FC are always happy to help with any issues.Fast response and they try every solution possible to resolve my issues.You go above and Beyond other companies in keeping your customers happy,informed and happy.Thank You FC for resolving my issue and keeping me informed all the way.”

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(Online) - Posted 2 weeks ago

“They were very quick to reply when I had a small problem and I buy their tops which I find very good quality.”

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(Online) - Posted 2 weeks ago

“Friendly helpful staff in the Brighton store”

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(Online) - Posted 2 weeks ago

“Always love the clothes Perfect 👌”

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(POS) - Posted 2 weeks ago

“Like the shop at meadowhall. Well set out plenty of space. The staff are very nice.polite and helpful.”

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(POS) - Posted 2 weeks ago

“Very good customer service, always answer phone quickly and helpful .”

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(Online) - Posted 2 weeks ago

“Great quality, beautiful styles, prompt delivery.”

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(Online) - Posted 2 weeks ago

“Really friendly staff informed us of all the offers available and some great items available at good prices at the outlet.”

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(POS) - Posted 2 weeks ago

“The ordering was easy and the delivery great. The only thing I would suggest, the returns made a lot simpler. Either a better explanation how to return,returns label,and a contact number which I couldn’t see on the dispatch form.”

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(Online) - Posted 2 weeks ago

“I popped in to have a browse as saw some shorts I liked from the doorway. After viewing them and the feel of them I tried them on. I liked them so much I brought both colours. Great friendly service too. Always like the outlet at Ashford as you never know what you are going to find.”

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(POS) - Posted 2 weeks ago

“First purchase on line from French Connection , a positive experience all round . Thank you”

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(Online) - Posted 2 weeks ago

“Delighted with my item, reduced in the sale so a good price and delivered really quickly”

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(Online) - Posted 2 weeks ago

“I felt the staff were very helpful 🙂”

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(POS) - Posted 2 weeks ago

“Always lovely products good quality.”

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(Online) - Posted 2 weeks ago

“The delivery was just great, it arrived quickly and undamaged, the size was also correct”

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(Online) - Posted 2 weeks ago

“Website was easy to use and make a purchase. There was a problem with the jeans I ordered being faulty but the customer services were contactable and I got help to make a return.”

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(Online) - Posted 2 weeks ago

French Connection is rated 4.7 based on 822 reviews