French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,119 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“The Bristol store went above and beyond with their helpful and super friendly staff….thank you 🤗”

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(POS) - Posted 1 week ago

“Staff are polite, nice collection with reasonable prices”

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(POS) - Posted 1 week ago

“We visited the shop in Chester, and were so impressed with the amazing service. The staff were very helpful and very friendly. The sales were phenomenol. Thank you”

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(POS) - Posted 1 week ago

“I’ve had some lovely clothes from French Connection. The materials often feel lovely and soft and the dresses and tops fit me well and are good quality. I’m only 5ft so struggle to get trousers to fit so can’t comment on the quality of those. The staff in stores are usually lovely and helpful too which makes shopping here a pleasant experience.”

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(POS) - Posted 1 week ago

“Great items at a great price and wonderful service”

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(POS) - Posted 1 week ago

“Very polite and helpful workers”

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(POS) - Posted 1 week ago

“Love everything about french connection.”

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(POS) - Posted 1 week ago

“French connection clothes are always stunning on and fit well. Their in line ordering is simple to follow and always delivered in perfect condition and their returns are so easy if something dosent suit .”

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(Online) - Posted 1 week ago

“Beautiful quality of garment and style. Fun to wear and comfortable too.”

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(POS) - Posted 1 week ago

“Excellent choice of sizes and designs around the shop”

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(POS) - Posted 1 week ago

“Staff were very attentive and helpful.”

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(POS) - Posted 1 week ago

“Lovely fresh shopping experience. Not too cluttered and very tidy. Staff amazing and helpful whilst l was in the store. Three purchases made and quality of fabric excellent. Will definitely be back to shop to try more items on. So nice Many thanks”

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(POS) - Posted 1 week ago

“This is such a lovely shop and all the staff are kind, friendly and helpful. My latest buy was in the sale and a real bargain, my Husband was delighted with his bargain buy, such lovely quality .”

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(POS) - Posted 1 week ago

“Lovely shop in the Boulevard. Quality of clothes modern and staff helpful .”

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(POS) - Posted 1 week ago

“Quick and efficient delivery. Garment was beautifully wrapped and as described online. Unfortunately it was a little too long for my needs so returned it. Return process was simple and no hassle.”

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(Online) - Posted 1 week ago

“Very pleased dresses arrived on time and packed well”

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(Online) - Posted 1 week ago

“Visited French Connection in Chester last Friday and can't speak highly enough of the visit. Staff so friendly and helpful, there was a sale on and I bought a lovely jumper/t-Shirt in the sale and got another 15% off it at the till. Excellent shop, clean and tidy. A credit to all the staff.”

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(POS) - Posted 1 week ago

“I was really disappointed with my order. I remember a decade ago FC being an aspirational brand and brilliant quality (I still own my leather pants to this day!). However the quality of the clothing I recently ordered just didn't feel the same, it felt a lot cheaper, so I sent my order back. I was also disappointed with the packaging - for a brand like FC I'd have expected a bit more of a "wow" factor for unboxing but it was sent in a very plain mailer bag and inside was just the clothing in different plastic bags. I think these days the unboxing is just as important as the wearing! So I'd love to see this improved.”

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(Online) - Posted 1 week ago

“The young girl who served me was excellent.”

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(POS) - Posted 1 week ago

“Great quality dress and design”

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(Online) - Posted 1 week ago

French Connection is rated 4.8 based on 2,119 reviews