French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.61

4.6 Rating 267 Reviews

91 %

of reviewers recommend French Connection

4.6

Based on 267 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“French connection has been along time favourite of mine beautiful clothes”

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(Online) - Posted 1 week ago

“Still awaiting my refund”

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(Online) - Posted 1 week ago

“Very friendly staff at the outlet we used and some fantastic offers”

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(POS) - Posted 1 week ago

“Waiting too long for refund”

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(Online) - Posted 1 week ago

“Item ordered took over a week to arrive and had to be returned. Three weeks on from acknowledging receipt of return and still no refund credited to my account. Why does it take so long when so many other providers can action in few days”

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(Online) - Posted 1 week ago

“Fab custermer service”

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(Online) - Posted 1 week ago

“Good selection of clothes Friendly staff”

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(POS) - Posted 1 week ago

“Staff at Meadowhall store very friendly and assisted in ordering an item to be delivered to home. Very pleased with the help received.”

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(Online) - Posted 1 week ago

“Terrible. Still waiting for my money to be returned to me - received an email on the 19th Feb and still waiting!”

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(Online) - Posted 1 week ago

“FC are amazing! The clothes they design each season are really beautiful and of great quality. The online customer service is the best too”

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(Online) - Posted 1 week ago

“I love FC clothing. Ordering online is straightforward. I had to email FC CS and remind them I hadn’t received my refund and I had left it until 15 days - it was then issued that day but had to wait another 3 days before clearing, no explanation as to why.”

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(Online) - Posted 1 week ago

“French Connection always supply a wide range of elegant and stylish clothing the go to brand!”

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(Online) - Posted 1 week ago

“First I waited two weeks for you standard delivery and now I've still waiting for my refund after two and a half weeks. Never again”

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(Online) - Posted 1 week ago

“I like the styles and i love the quality of the clothes. They suit me but they don't always fit me. Leg length tends to be the issue. I could have used some feedback on delivery. I kept checking for updates didn't get any. Then i got one on the day it was delivered. When it was on my doorstep.”

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(Online) - Posted 1 week ago

“I'm very pleased with the quality of the clothes and the delivery service”

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(Online) - Posted 1 week ago

“Love the shop and on line too. Great selection of styles, all contemporary and up to size 18. Bright and colourful which is just what we need. Not too expensive either.”

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(Online) - Posted 1 week ago

“Not very professional service”

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(Online) - Posted 1 week ago

“Sizes are very big. I have now learned tha and can shop accordingly but as a new customer it would’ve annoying. Some knitwear is made of really poor materials .”

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(Online) - Posted 1 week ago

“I love the purchases I made from French Connection. They were sale items and well worth it. Delivery is prompt and I was informed of every processing step of my orders.”

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(Online) - Posted 1 week ago

“Love the dresses I’ve bought over the last 14 years always true to size and I have really enjoyed wearing them. Love how easy it is to refund items, thank you. However I feel that some dresses should come with lining as they used to but don’t any more. Sometimes the fabric is of a cheaper quality than it used to be. When a query is raised with customer services no one ever responds. I have a pending enquiry for over 10 years and still no response. So please continue to make beautiful dresses but include the lining too. Plus you need a more effective customer service team.”

Helpful Report

(Online) - Posted 1 week ago

French Connection is rated 4.6 based on 267 reviews