French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 2,684 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Love French Connection - always great quality and stylish items. Have found customer service to be swift to reply and helpful. Return service is straightforward and always dealt with promptly.”

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(Online) - Posted 2 weeks ago

“The French connection shop is light and clean, the staff are friendly and professional and the several pieces we have bought are gorgeous quality and excellent price.”

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(POS) - Posted 2 weeks ago

“First time in French Connection I must say that the shop is clean and tidy and the staff are welcoming and helpful”

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(POS) - Posted 2 weeks ago

“Great quality clothing with the majority of my purchases being perfect. Sadly, I had to send one item back but the system for returns was clear and simple and the overall service really good.”

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(Online) - Posted 2 weeks ago

“Love the clothes and customer service is always really good.”

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(POS) - Posted 2 weeks ago

“Service was excellent”

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(Online) - Posted 2 weeks ago

“Always good quality clothing and great customer service”

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(Online) - Posted 2 weeks ago

“I haven't previously bought from FC but this summer i have purchased two dresses after finding them in an Outlet store at Freeport. However these were not in my size so i ordered them online from FC. Luckily they were reduced in the summer sale. The dresses are beautiful, of good quality fabric and well made. I enjoy wearing them and have received many compliments.”

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(Online) - Posted 2 weeks ago

“Tried dress on in John Lewis and did not have my size. Ordered on line and brought 2 dresses. Arrived quickly. Had chance to try on and not pay. Excellent service thanks 😊”

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(Online) - Posted 2 weeks ago

“Love french connection, love even more the outlet store.”

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(POS) - Posted 2 weeks ago

“Really like the range of styles. Sales are amazing.”

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(Online) - Posted 2 weeks ago

“Good quality and not expensive, shop in Chester was so helpful and so kind had good banter with him”

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(POS) - Posted 2 weeks ago

“Great quality jumper & great delivery.”

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(Online) - Posted 2 weeks ago

“Good customer service with helpful staff and professional communication. Also efficient service when J had to return an item they explymy options clearly”

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(POS) - Posted 2 weeks ago

“The product fitted very well and the price was a super deal.”

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(POS) - Posted 2 weeks ago

“Very helpful and a large variety of clothes that helped satisfy my needs.”

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(POS) - Posted 2 weeks ago

“Pleasant shopping experience. Good range of clothing.”

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(POS) - Posted 2 weeks ago

“Bought lovely Autumnal Jacket and bags Staff were amazing too”

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(POS) - Posted 2 weeks ago

“Staff were friendly and the store was lovely to shop around”

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(POS) - Posted 2 weeks ago

“Very helpful staff, I think I was a pain but the lady was lovely, and let me leave my goods so I could just check sizes, very happy with my purchases 😃😃”

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(POS) - Posted 2 weeks ago

French Connection is rated 4.8 based on 2,684 reviews