French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,395 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Have shopped at French Connection for a number of years. Do find it is much better to visit the stores personally as their online site doesn't do the items justice. Always provide good quality items that last, fit well, look well made and different. I do believe the last two seasons haven't been their strongest range, but they do have good end of season sales.”

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(POS) - Posted 1 week ago

“Great selection of fashion, good layout in the shop at Tunbridge wells and helpful staff.”

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(POS) - Posted 1 week ago

“Fantastic service received when I visited the French Connection Store. Very welcoming members of staff”

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(POS) - Posted 1 week ago

“Excellent customer service online . Great quality knitwear and very good price. I like the classic cuts and especially size CD.”

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(Online) - Posted 1 week ago

“Always love the variety and quality of clothes . I have always found to staff, to be helpful, professional and knowledgeable.”

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(POS) - Posted 1 week ago

“My dreamy dress is absolutely gorgeous, can’t wait to wear it at the races in July.”

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(Online) - Posted 1 week ago

“The material was very poor quality so was the fit. The cost of the garment was way too high considering the quality and fit. To make matters worse got charged £5.95 for delivery and another £5.95 for return for postage.”

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(Online) - Posted 1 week ago

“Fabulous staff always helpful”

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(POS) - Posted 1 week ago

“Quick delivery came before the date requested 3 of the items true to size but the 4 th was small in spite of being the San waizw”

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(Online) - Posted 1 week ago

“Lovely top, got a lot of compliments at the party I bought it for.”

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(Online) - Posted 1 week ago

“A trip to Glasgow is never complete without a visit to French Connection. Always a warm friendly welcome. Excellent selection of new collection with a great sale selection. Staff always willing to help with sizes and taking items to till. I cannot recommend this brand enough. From casual, to workwear to stylish night out.....they have it all.”

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(POS) - Posted 1 week ago

“Very reliable company and excellent quality clothes . Customer service is great .”

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(Online) - Posted 1 week ago

“Love this dress so much. Have worn it to work, out and travelling and perfrct for all occassions.”

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(Online) - Posted 1 week ago

“Quality materials and flattering fit.”

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(Online) - Posted 1 week ago

“Lovely clothing, great quality and great customer servixe”

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(Online) - Posted 1 week ago

“Went into your shop in Chester , very friendly staff”

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(POS) - Posted 1 week ago

“I bought a sale item sweat shirt from the Brighton store. The staff were helpful and efficient. I enjoy shopping there.”

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(POS) - Posted 1 week ago

“Really easy and hassle free returns”

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(Online) - Posted 1 week ago

“French connection were very couteous and obliging when I returned an article within days of the cut off date. They refunded the money with no problem.”

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(Online) - Posted 1 week ago

“The product was lovely and true to size. I live abroad and delivery was to time and I was kept informed”

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(Online) - Posted 1 week ago

French Connection is rated 4.8 based on 1,395 reviews