French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.62

4.6 Rating 269 Reviews

91 %

of reviewers recommend French Connection

4.6

Based on 269 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“I love the purchases I made from French Connection. They were sale items and well worth it. Delivery is prompt and I was informed of every processing step of my orders.”

Helpful Report

(Online) - Posted 1 week ago

“Love the dresses I’ve bought over the last 14 years always true to size and I have really enjoyed wearing them. Love how easy it is to refund items, thank you. However I feel that some dresses should come with lining as they used to but don’t any more. Sometimes the fabric is of a cheaper quality than it used to be. When a query is raised with customer services no one ever responds. I have a pending enquiry for over 10 years and still no response. So please continue to make beautiful dresses but include the lining too. Plus you need a more effective customer service team.”

Helpful Report

(Online) - Posted 1 week ago

“I have been shopping in French Connection since my teens and I’m now in my 50’s - the clothes are good quality and suit a variety of age groups. The sizing is sometimes a minefield. The staff in the Glasgow store always go above and beyond to help customers and my dealings with the customer service staff has always been very positive - also go above and beyond.”

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(Online) - Posted 1 week ago

“Brilliant service and customer service. Delivery is very quick and all queries dealt with promptly. Love the quality and uniqueness of their clothes. Reasonably priced .”

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(Online) - Posted 1 week ago

“Refunds take too long to process”

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(Online) - Posted 1 week ago

“Great delivery easy to order Good prices and quality”

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(Online) - Posted 1 week ago

“Products are excellent but refunds when returning goods are terrible”

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(Online) - Posted 1 week ago

“I love the way French Connection appears to be able to cater for all ages I have been buying this brand since I was in my early twenties and am now in my 60's The quality has remained the same, the style has evolved and i feel very much the staff at the store where i shop (Bath) offer great customer experience. The on-line presence is quick and a good alternative when I can't get to the shop.”

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(Online) - Posted 1 week ago

“Love love FC jumpers, so comfy and soft.”

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(Online) - Posted 1 week ago

“When you need something on that moment they're there with the perfect garmemt”

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(Online) - Posted 1 week ago

“Great clothing range, some really nice pieces. Amazing prices in the sale, I managed to pick up some real bargains.”

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(POS) - Posted 1 week ago

“Excellent quality and designs are nice”

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(POS) - Posted 1 week ago

“Great stores both in Chester and Shrewsbury, good customer service. I enjoy being able to try the clothes on before purchasing. The clothes are of excellent quality and design. My go to retail shop for clothes.”

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(POS) - Posted 1 week ago

“Lovely product, beautifully made with pretty fabric and true to size , fits perfectly and looks stunning. Excellent price as reduced and worth every penny. Very helpful and attentive staff”

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(POS) - Posted 1 week ago

“Clothes here are not like anywhere else. Good choice in store and good customer service”

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(POS) - Posted 1 week ago

“I always find the staff to be so helpful and pleasant in the Glasgow, Princes Sq store. Makes me want to return.”

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(POS) - Posted 1 week ago

“Great value clothing for work, helpful staff in store and overall a positive experience.”

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(POS) - Posted 1 week ago

“Great staff, nice clothes in reasonable price”

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(POS) - Posted 1 week ago

“Good quality clothing, great deal. Good layout. Friendly staff”

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(POS) - Posted 1 week ago

“Always like shopping in your store, as I always say got what I went for so it was a good for me, staff really helpful as usual, love what I bought, will be shopping with you again.”

Helpful Report

(POS) - Posted 1 week ago

French Connection is rated 4.6 based on 269 reviews