French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,119 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Lovely shop, plenty of choice”

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(POS) - Posted 2 weeks ago

“I like the different styles and cuts of clothing ..had a great bargain aswell which helps . Pleasant service.”

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(POS) - Posted 2 weeks ago

“Great selection of clothes in the Bath branch of FC... including sale items! Friendly and helpful staff. I will definitely be back!”

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(POS) - Posted 2 weeks ago

“Lovely store, excellent value for money, would recommend!”

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(POS) - Posted 2 weeks ago

“Customer service has been shocking and staff seem to provide conflicting information. Purchased from your Chester store on Sunday 19th as they informed me I would receive on Tuesday 22nd. No mention of standard or express delivery. I just took their word for it. Tuesday after not receiving the parcel, I rang customer services, to be informed I would not receive it for up to 10 days due to sales items being sent out. If I had been aware of this, I would not have purchased as I needed it the Thursday to travel to a wedding. I asked customer services to expedite the parcel, they said they couldn’t. I asked could they locate in another store, they couldn’t. And I asked could I order another online with express delivery and again was advised they couldn’t. So I asked that the parcel be cancelled and a refund provided. They said they would try to do this. I then receive an email the following day telling me they had found the purchase and could get it sent to me express if I repaid. I confirmed that this was now too late. They informed me the money had not been taken out of my account and that that they would cancel the parcel. Today I have received another email telling me I will receive the parcel Monday which is 6 days late and the payment has been debited from my account. I am not currently at home and now have the added inconvenience of having someone pick it up from my house and then I will have to return it and obtain a refund.”

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(POS) - Posted 2 weeks ago

“All the staff were very pleasant, super helpful and wearing lovely FC products.”

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(POS) - Posted 2 weeks ago

“Speedy delivery and accurate description on the website”

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(Online) - Posted 2 weeks ago

“Excellent service and great choices”

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(POS) - Posted 2 weeks ago

“Very fast delivery and a quick refund when the item wasn’t suitable. Cant fault FC . Love their clothes and service”

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(Online) - Posted 2 weeks ago

“I have been happy with the two items I bought from French Connection which were my first from this company.Items delivered on time and exactly as ordered.”

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(Online) - Posted 2 weeks ago

“If you look you can find some unusual little gems in their outlet store. The staff are really friendly and chatty, which I love. They are always on hand to offer fashion advice.”

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(POS) - Posted 2 weeks ago

“Extremely helpful staff and amazing sale!”

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(POS) - Posted 2 weeks ago

“Great fashion items, lovely staff in the shops”

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(POS) - Posted 2 weeks ago

“High quality of materials”

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(POS) - Posted 2 weeks ago

“Everything I have purchased from french connection has fitted me perfectly.. Unlike other brands which I struggle to purchase from because of this issue.. thank you 🙏”

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(POS) - Posted 2 weeks ago

“Love love love your clothes. They are so classy and fit so well. The staff in the store are always so helpful. I travel over an hour just to go the your store. Thank you x”

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(POS) - Posted 2 weeks ago

“Excellent service, very fast and efficient at the tills. Great quality clothes and fit”

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(POS) - Posted 2 weeks ago

“Excellent customer service and great quality clothing. The staff were welcoming and helpful, and the shopping experience was enjoyable. As usual !”

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(POS) - Posted 2 weeks ago

“I really like French Connection. The clothes are stylish, good quality, and a great price during the sales. I've found that my size usually fits well, and overall it's a brand I'm happy to buy from again.”

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(POS) - Posted 2 weeks ago

“The sales girl was very helpful and efficient. The shop was clean and tidy and all clothes were displayed well.”

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(POS) - Posted 2 weeks ago

French Connection is rated 4.8 based on 2,119 reviews