French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 2,684 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Love FC clothing -”

Helpful Report

(POS) - Posted 4 weeks ago

“Always check your excellant sale section out and tend to use on line service to order but return in shop. This works well for me and any returns money generally processed in a timely manner.”

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(Online) - Posted 4 weeks ago

“Great service from when we walked in. Quality clothing”

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(POS) - Posted 4 weeks ago

“Easy to navigate website and very good quality products. Item delivered quickly.”

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(Online) - Posted 4 weeks ago

“Very easy to use and efficient.”

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(Online) - Posted 4 weeks ago

“I bought the top and was very satisfied that I went to John Lewis and bought the skirt to match.”

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(Online) - Posted 4 weeks ago

“Its a unique chic clothing. Love the design tjat casuallt stands out. Quality is good but tje only downside no petite. Im petite and I get only tops of XS to S. As much as I love your dresses, I cant have them. But happy with my purchases”

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(Online) - Posted 4 weeks ago

“Great to see French Connection open at Junction 32! Staff were lovely and prices incredible! Looking forward to going back.”

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(POS) - Posted 4 weeks ago

“I love French Connection, quality clothes that always look good. I bought a blouse and my son said I looked “trendy” I’ll take that at 66 yrs old”

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(POS) - Posted 4 weeks ago

“Excellent service, parcel arrived on time. The dress was true to size and fitted the description advertised.”

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(Online) - Posted 4 weeks ago

“Bought blouse which went with a skirt but unfortunately had to purchase skirt elsewhere as didn't have my size. I now have the full outfit which I intend to wear on holiday.”

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(Online) - Posted 4 weeks ago

“I have been a satisfied customer gor a number of years. I feel that the style and quality of their items is always exceptional and quite classical rather than high end fashion gor the sake of it. The clothes have lasted well. Also you can speak to a human by phoning customer care! It really helps. Ive had very positive outcomes from a genuinely professional and helpful team supporting the online shopping.”

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(Online) - Posted 4 weeks ago

“I always find something I like in French Connection, style, quality and something different”

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(POS) - Posted 4 weeks ago

“Lovely collection of clothes, clean well set out shop with friendly helpful staff.”

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(POS) - Posted 4 weeks ago

“Good quality clothing at a good price”

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(POS) - Posted 4 weeks ago

“The clothes are good but service was terrible and the store was grubby. The changing rooms needed a good dust and sweep, there was only one person on the shop floor, nobody on the changing rooms and she was clearly not in the best mood! We were kept waiting for ages at the till while she kept going back and fore checking sizes out the back for the customer in front of us and didn’t apologise for keeping us waiting. Service doesn’t match the brand.”

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(POS) - Posted 4 weeks ago

“I love the quality of French connection .”

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(POS) - Posted 4 weeks ago

“Lovely store well laid out. Would have been 5 stars if first member of staff I asked about sizes had bothered to check in the back. When I asked the other dark haired sales lady if there was a M in trousers that I liked to make an outfit she asked me to wait and she would check the store as there was a delivery there. Really pleased with the two outfits I bought and the very helpful member of staff.”

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(POS) - Posted 4 weeks ago

“Really good quality clothing. Fashion style suits me. Prices in the outlet store are amazing. I go there automatically.”

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(POS) - Posted 4 weeks ago

“Outstanding quality and design. The fit is spot-on, and the craftsmanship gives it a high-end, luxurious feel at a fraction of the price. Pair that with top-tier customer service (10/10), and I couldn't be happier with this purchase.”

Helpful Report

(Online) - Posted 4 weeks ago

French Connection is rated 4.8 based on 2,684 reviews