French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,100 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Dress arrived promptly and in good condition Excellent communication”

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(Online) - Posted 2 months ago

“Quality clothing at affordable prices”

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(POS) - Posted 2 months ago

“Lovely staff very helpful”

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(POS) - Posted 2 months ago

“I have recently started to order from French Connection after seeing your clothes in John Lewis. I have unfortunately received two tops overall that were not in good condition on arrival. One, very screwed up and smelt of someone’s perfume. The other was dirty. I resolved both issues by washing and ironing both tops as I really liked them both. John Lewis gave me a voucher and French Connection offered 10% discount with the option of return if the stain did not come out. I really like French Connection clothes and despite these set backs, will keep shopping there. The customer Service was good”

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(Online) - Posted 2 months ago

“Stock was excellent however 3 staff behind till had no interest what so ever busy chatting and putting makeup on.”

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(POS) - Posted 2 months ago

“Was happy with everything. Unfortunately item did not fit properly. Customer service was excellent”

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(Online) - Posted 2 months ago

“From the moment I sent an online order everything was very straight forward. I was kept informed about every step from order request payment delivery times and delivery . All was great. I was impressed with French Connection and ordered multiple things. I kept all but one item and only because the colour was a bit to dark for me the quality was great. I had to return it. No fuss just easy and a very quick refund. I would recommend French Connection to everyone. The prize draw is not the reason I am writing this. I have had some bad experiences online with other companies so FC was a no worries and stress free doddle. Thank you.”

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(Online) - Posted 2 months ago

“Always really helpful and friendly in store.”

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(POS) - Posted 2 months ago

“Pleased with purchases. Excellent help offered by staff”

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(POS) - Posted 2 months ago

“Such nice clothes. The quality and the cut. Just bought a few pieces in the sale which are gorgeous.”

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(Online) - Posted 2 months ago

“Willing to help,grateful efficient and effective contact”

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(POS) - Posted 2 months ago

“French Connection is one of my favourite brands - it's stylish and affordable quality. :-)”

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(Online) - Posted 2 months ago

“I have a number of items from French connection and I love them. They are good quality and often a little bit different but very stylish. I have bought both occasion wear and everyday items and have not been disappointed. I had a lot of compliments on the red dress I bought for my niece’s wedding last year, I looked everywhere for a suitable dress and found a beautiful unfussy one from FC, which was good value, beautiful material and I’ll definitely wear it again!”

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(Online) - Posted 2 months ago

“Workers were extremely helpful and polite”

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(POS) - Posted 2 months ago

“Customer assostan at Greenwich helpful”

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(POS) - Posted 2 months ago

“I find French Connection clothing to be top quality and at very reasonable prices. I’ve bought several pieces this season and I’m very pleased with them.”

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(Online) - Posted 2 months ago

“The French Connection staff in the Bath store are absolutely amazing. They are so kind, helpful and knowledgeable. The store is always super tidy and well laid out. The shopping experience in this store is the best out of all the French Connection stores I have visited.”

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(POS) - Posted 2 months ago

“Great product and very quick delivery”

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(Online) - Posted 2 months ago

“Thank you so much for your help, I had to return a dress because the slip was not straight. The lady I spoke to on the phone checked that they had another in stock and put it to one side, which I collected the next day. Thank you staff were amazing.”

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(POS) - Posted 2 months ago

“Great value and fit”

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(Online) - Posted 2 months ago

French Connection is rated 4.8 based on 3,100 reviews