French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,102 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,102 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“I have had excellent service from French Connection this week! The manager of the Cotswold Outlet ( Gina) responded very swiftly when I reported a mark on a product I had bought and kindly arranged for a replacement to be delivered.Thank you so much for this polite and efficient service which made me feel like a valued customer!”

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(POS) - Posted 2 months ago

“Exceptional service. Staff were helpful and pricing value was good.”

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(POS) - Posted 2 months ago

“Lovely friendly help in store with great guidance”

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(POS) - Posted 2 months ago

“I absolutely love French Connection clothes, especially the dreses which fit my body shape really well.”

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(POS) - Posted 2 months ago

“Staff absolutely brilliant. Help me find the perfect outfit (actually two outfits) when I was on a tight schedule.”

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(POS) - Posted 2 months ago

“Went to the Swindon branch, shop layout excellent plenty of room. Branch clean and bright, staff very friendly nothing was to much trouble,”

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(POS) - Posted 2 months ago

“Always receive cheery welcome and good service”

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(POS) - Posted 2 months ago

“Excellent variety off clothes, nice polo t shirt purchased”

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(POS) - Posted 2 months ago

“Quality product. Eco packaging. Their free return is commendable. However, the received product has not always been as advertised. But then, that’s the drawback of many online products.”

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(Online) - Posted 2 months ago

“The staff were great”

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(POS) - Posted 2 months ago

“Great range, friendly staff, sale items very good value. Quality and good fit.”

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(POS) - Posted 2 months ago

“I went into the store and the store manager was super helpful I. Helping me decide on the pieces I took.i was In The mall all day shopping but could not find any summer dresses. But as soon. As I walked in I found some beautiful pieces”

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(POS) - Posted 2 months ago

“Have worn French Connection since my 20s and have now turned 60! Dress and skirt length is now a consideration but the styles never date and stand out from other brands decades after decade! I have since passed down my favourite 90s pieces to my daughter - timeless classics! X”

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(Online) - Posted 2 months ago

“I am really happy with my velvet trousers.”

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(Online) - Posted 2 months ago

“Great quality clothes ans delivery usually within a week or so. I love being made aware of the price reductions, always keen on a bargain!”

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(Online) - Posted 2 months ago

“Excellent service, very helpful, it's the first time I've been to your shop but it won't be the last, very pleased with my purchase, it looks & feels amazing.”

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(POS) - Posted 2 months ago

“Good quality , store and staff in meadow hall Sheffield helpful and friendly .”

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(POS) - Posted 2 months ago

“love it, like the designs”

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(POS) - Posted 2 months ago

“Love FC clothing -”

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(POS) - Posted 2 months ago

“Always check your excellant sale section out and tend to use on line service to order but return in shop. This works well for me and any returns money generally processed in a timely manner.”

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(Online) - Posted 2 months ago

French Connection is rated 4.8 based on 3,102 reviews