French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.74

4.7 Rating 825 Reviews

95 %

of reviewers recommend French Connection

4.7

Based on 825 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“The jumper I bought shrunk after just 1 wash. Won’t be buying again. And before French Connection say anything none of my other clothes shrunk in the same wash.”

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(Online) - Posted 1 month ago

“Great clothes and good value for money - also excellent cuts and modern”

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(Online) - Posted 1 month ago

“Good service and lovely dress. For a great price.”

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(Online) - Posted 1 month ago

“Very smart designs. I've bought some tops and coats recently. Good quality stuff.”

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(Online) - Posted 1 month ago

“ell stocked, clean store and friendly helpful staff”

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(POS) - Posted 1 month ago

“Sum it up in one word QUALITY. Good cut , material and fit. Upper drawer fashion”

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(Online) - Posted 1 month ago

“Slow with refunds”

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(Online) - Posted 1 month ago

“Nice collection. Friendly, approachable staff. Enjoy shopping in F.C store.”

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(POS) - Posted 1 month ago

“Returned items were received on the 27th of February and as of the 16th of march I have not had a refund or any coms as to when to expect it. Come on French Connection you can do better than this. Please refund my money!”

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(Online) - Posted 1 month ago

“Gorgeous trousers, really nice material.”

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(Online) - Posted 1 month ago

“Everything with the product was very satisfactory.”

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(Online) - Posted 1 month ago

“Beautiful clothes, great prices and genuinely personable staff. So very helpful and willingly. Thank you”

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(POS) - Posted 1 month ago

“I visitied French Connection shop in Chester with my mum and sister, we were quickly told there were sale items downstairs and the staff were so lovely and helpful on the day. I was able to try on a dress in two sizes and miraculously the size 10 fit perfect and I purchased this. I don't remember the blonde lady's name but she was really helpful and friendly. Super happy with my purchase and the service!”

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(POS) - Posted 1 month ago

“Excellent service from staff and your t shirts are amazing”

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(POS) - Posted 1 month ago

“Beautiful range of clothes in the store and staff member very friendly and helpful.”

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(POS) - Posted 1 month ago

“Received orders on time”

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(Online) - Posted 1 month ago

“I am sorry still didn’t got my order! Maybe you mixed countries?”

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(Online) - Posted 1 month ago

“A return I sent back got lost in transit. They dealt with my enquiry quickly and were very helpful. Thank you for such great service.”

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(Online) - Posted 1 month ago

“Polite and helpful assistance at till”

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(POS) - Posted 1 month ago

“Lovely shop with great displays. Love the clothes and sizes are super. The colours for this year are beautiful - the greens and blues. Great sale bargains - picked up 3 jumpers with one to go away for a Christmas present!”

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(POS) - Posted 1 month ago

French Connection is rated 4.7 based on 825 reviews