French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,402 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Nobody does dresses like French Connection. I’ve been a loyal customer for 20 years because the fit is incomparable. Their designs are stylish, but it’s the way the clothes sit on the body that keeps me coming back.”

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(Online) - Posted 1 month ago

“Excellent clothing and service!”

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(Online) - Posted 1 month ago

“Went into French Connection in Chester after a summer wardrobe and loved quite a few items and designs. The quality was impressive and very soft which attracted me. I tried on several items and the staff were very friendly and attentive. I was very happy with my purchases which for the quality were a reasonable price and I have my eye on further items to complete my matching wardrobe. Very impressed.”

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(POS) - Posted 1 month ago

“I really love the service in store and appreciate one sales assistant in particular from Malta at the Wembley Outlet location!”

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(POS) - Posted 1 month ago

“Everything went perfect with my order , very happy”

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(Online) - Posted 1 month ago

“Last week, I visited your outlet store in Gretna and purchased the seersucker relaxed shirt. Although my preferred size was unavailable, I selected a larger size due to my appreciation for the colour and fabric. Upon returning home, I discovered the correct item on your website was listed with an additional 20% discount. As a result, I purchased another shirt and intend to return the original one. This morning, I returned the item to the store and was informed that I am not eligible for a refund, as their policy allows only for an exchange or the issuance of a credit note. I am dissatisfied that I was not informed about this initially and, as a result, I will refrain from shopping in your outlet stores in the future.”

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(POS) - Posted 1 month ago

“I have been ordering items regularly from French connection for over a year now. The items are high quality and true to fit. Deliveries have always been on time (multiple orders) and the fashion stands out every single time.”

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(Online) - Posted 1 month ago

“Loved my new jeans were delivered on time and very happy to wear them”

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(Online) - Posted 1 month ago

“Lovely store with many beautiful clothes.”

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(Online) - Posted 1 month ago

“Friendly staff and a clean shop”

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(POS) - Posted 1 month ago

“Great quality clothing and the delivery service is spot on. Highly recommended.”

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(POS) - Posted 1 month ago

“Good quality products and prices.”

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(POS) - Posted 1 month ago

“All 3 pairs great quality and very comfortable”

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(POS) - Posted 1 month ago

“Easy straightforward website & on time delivery ! Great product & I am very happy 😊 Thank you”

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(Online) - Posted 1 month ago

“I order regularly from French Connection and always find their service to be excellent. The clothes are great and I rarely have to return, however when necessary the returns are straightforward to do.”

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(Online) - Posted 1 month ago

“Excellent service, I had the great help from your Chester shop, didn’t have my size so order it on line and delivered to me. Thank you.”

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(Online) - Posted 1 month ago

“Most beautiful skirt that I had seen in store but they didn’t have my size. It arrived swiftly and in good condition. Excellent value for money”

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(Online) - Posted 1 month ago

“Their boxers are excellent, but be careful. I purchased XL size from 2 reputable different outlets and the sizes were significantly different.”

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(Online) - Posted 1 month ago

“Excellent as always”

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(Online) - Posted 1 month ago

“Lovely airy store. Fab clothes. Staff lovely”

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(POS) - Posted 1 month ago

French Connection is rated 4.8 based on 1,402 reviews