French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 2,685 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Efficient and very effective service I purchased an item on line and the whole process end to end was seamless”

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(Online) - Posted 1 month ago

“Assistant was very helpful”

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(POS) - Posted 1 month ago

“Easy to shop on line, with lots of choice and details on sizes. The order was quick to arrive and well packed. The quality of the clothes exceeded my expectations and I kept most items. Only had to return two . Returns process was easy.”

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(Online) - Posted 1 month ago

“Nice pieces Stylish and well cut”

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(Online) - Posted 1 month ago

“Great customer service when I asked a question prior to delivery Fast delivery too”

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(Online) - Posted 1 month ago

“Used the ‘try before you buy’ and thought I was an excellent way to shop especially as I live in a rural area and would have to travel to a city to access French Connection.”

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(Online) - Posted 1 month ago

“Speedy acknowledgment, shipped promptly, fast delivery”

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(Online) - Posted 1 month ago

“Overall a great company. I have found sizing to be inconsistent with some items huge& others too small”

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(Online) - Posted 1 month ago

“Extremely good quality clothing with lovely fabrics and they wash extremely well. Staff at the stores are always happy to help”

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(POS) - Posted 1 month ago

“A beautiful shop which seeks the most gorgeous clothes. I love how simple yet perfect FC designs are.”

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(Online) - Posted 1 month ago

“Excellent quality at an affordable price”

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(Online) - Posted 1 month ago

“Lovely dress and Prompt delivery.”

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(Online) - Posted 1 month ago

“It’s the first time I’ve visited a French Connection store - I visited the Chester store. The member of staff who served me was extremely helpful, nothing was too much trouble and she helped me with sizing and style”

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(POS) - Posted 1 month ago

“Visited the Gretna Outlet Store and pick up a couple of great bargains. Lovely quality items.”

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(POS) - Posted 1 month ago

“Good quality items at a very reasonable price”

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(POS) - Posted 1 month ago

“Nice stylish clothes at reasonable prices. Shop staff always friendly and helpful”

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(POS) - Posted 1 month ago

“Staff in the princes quare are absolutely lovely and so helpful”

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(Online) - Posted 1 month ago

“Love french connection and fast delivery too thank you”

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(Online) - Posted 1 month ago

“French connection clothes are my favourite! I bought in the summer sale this year. Got some absolute bargains. For some reason I didnt manage to apply the extra 20% on line - so i contacted FC. The customer service was excellent. I waited for my clothes to make sure I didnt need to return any - but as soon as I confirmed that I was keeping all of them - the 20% extra discount was refunded to me. Trally good personalised customer service - super fast. Well done FC team!”

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(Online) - Posted 1 month ago

“Found something different in store to other shops, changing rooms manned and very polite. Cashier efficient and courteous. Nice experience”

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(POS) - Posted 1 month ago

French Connection is rated 4.8 based on 2,685 reviews