French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.74

4.7 Rating 823 Reviews

95 %

of reviewers recommend French Connection

4.7

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“I was happy with the service provided by French Connection, unfortunately the skirt I bought did not fit/work for me, but it was easy and hassle free to return which made life much easier!”

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(Online) - Posted 1 month ago

“Clothes are high in quality and very fashionable. A pleasant experience at the store!”

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(POS) - Posted 1 month ago

“The staff are always friendly and helpful”

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(POS) - Posted 1 month ago

“Excellent”

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(POS) - Posted 1 month ago

“Lovely items with great customer service Thank you”

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(POS) - Posted 1 month ago

“I like the quality, style and value of the men’s clothes”

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(POS) - Posted 1 month ago

“Love this shop, now I’ve lost weight I can freely shop in here and have treated myself to some really nice bits!”

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(POS) - Posted 1 month ago

“Generally really good service but do object to paying P&P & then this being deducted from a refund when returning items. Stores dont carry the full FC range & not everyone lives close to a store anyway, so we’re forced to shop online whether or not that’s our preference. Often hard to tell colours or fabric online let alone fit & dont feel shoppers should be financially penalised when requesting refund. Many companies offer free P&P or reimburse the charge when refunding. I wont be ordering from FC online again!”

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(POS) - Posted 1 month ago

“Great clothes. Size is accurate for fit. Lovely device in the shop. Thank you”

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(POS) - Posted 1 month ago

“The store was clear the staff very helpful and friendly”

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(POS) - Posted 1 month ago

“Great service, stunning outfits”

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(POS) - Posted 1 month ago

“Gooo customer service from start to finish even the cashier was getting the clothes for me and finding the sizes nothing was too much always go back the best customer service I have ever had in a retail shop well done wonderful customer service lasting experience thank you”

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(POS) - Posted 1 month ago

“French Connection is one of my top 5 favourite brands ever. I find that the clothes fit perfectly and look amazing . Even more so, the quality is fabulous and items last forever which is a mega plus. I love shopping here”

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(POS) - Posted 1 month ago

“Fantastic items in store and excellent value. Katie who helped us was wonderful. Will definitely be visiting again.”

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(POS) - Posted 1 month ago

“Great Company for fashion. I particularly like the speed of delivery the payment options and try before you buy was so easy to use. They often have sales which are great value”

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(Online) - Posted 1 month ago

“The staff in Shrewsbury are always really cheerful and friendly”

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(Online) - Posted 1 month ago

“Excellent service”

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(POS) - Posted 1 month ago

“Goods were excellent quality and fit. No problems with returns.Easy and efficient. Good value for money. My new "go to" for my wardrobe”

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(Online) - Posted 1 month ago

“Love the store and the verity of clothes”

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(POS) - Posted 1 month ago

“My daughter and myself shopped in your Bath branch. Service was fantastic, helpful without being overbearing. Both staff members were very friendly. Times are challenging so I checked online for discount code , found 15% off if I set up an email account, staff immediately understood and with zero disdain , kindly offered same discount in shop, my daughter thrilled with her denim jumpsuit and me thrilled with my embroidered blouse! Happy shoppers 🥳”

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(POS) - Posted 1 month ago

French Connection is rated 4.7 based on 823 reviews