French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,119 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Great service, always is. Helpful, available staff that don’t bother you, but just seem to know when you need a hand.”

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(POS) - Posted 3 weeks ago

“Fantastic service. Always very helpful in store and online orders/return super easy. Love that returns are free. ☺️👍🏻”

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(Online) - Posted 3 weeks ago

“Loved the dress and jumpers, good quality.”

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(Online) - Posted 3 weeks ago

“I have bought dresses from French connection before but this time the sizing was not good , size 12 far too big on the top .”

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(Online) - Posted 3 weeks ago

“The products they are are sophisticated and elegant Always top quality”

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(Online) - Posted 3 weeks ago

“Fabulous clothes, fabulous value”

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(POS) - Posted 3 weeks ago

“I visited the Meadowhall branch of French Connection on Monday. There was a fantastic sales person who helped me with all my purchases (4 blouses) but there was another one I really wanted and they didn't have my size. She very kindly offered to have a look online. Yes it was there so she filled the order in for me and I received the item next day by lunchtime. Service above and beyond. I have no idea of her name. Would it be on my receipt? Thank you so much much.”

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(POS) - Posted 3 weeks ago

“Quality is great. Style is great and price is reasonable and during sale its really worth it.”

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(POS) - Posted 3 weeks ago

“Excellent customer service from sales persons would definitely recommend”

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(POS) - Posted 3 weeks ago

“Excellent customer service”

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(Online) - Posted 3 weeks ago

“Excellent customer engagement. Very professional”

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(POS) - Posted 3 weeks ago

“Great selection of clothes, great quality and customer service. I ordered this t-shirt in store as they didn’t have my size, it arrived next day! Thank you!”

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(Online) - Posted 3 weeks ago

“Easy to order. The try before you buy option is great. The website is easy to navigate. Clothing is packed beautifully. Overall a fantastic experience.”

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(Online) - Posted 3 weeks ago

“Fast to speak get through to a customer services representative. Staff was courteous and helpful. Both orders arrived on time.”

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(Online) - Posted 3 weeks ago

“Well laid out beautiful stores, clothes are fantastic quality and really helpful staff”

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(POS) - Posted 3 weeks ago

“Love their items, really good quality and value.”

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(Online) - Posted 3 weeks ago

“I had to wait 16 days for a refund after the returned goods had been received and an acknowledgment sent to my email account. If I hadn't chased customer service then this could have been longer as they indicated that they were behind”

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(Online) - Posted 3 weeks ago

“Visited outlet shop at Braintree- great choice with all the sizes,, will definitely come back💕”

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(POS) - Posted 3 weeks ago

“All the staff were very helpful and pleasant, and the clothes seemed to be of good quality and value, nice one keep up the good work?”

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(POS) - Posted 3 weeks ago

“The order came quickly and the items were great! The fit was perfect on me and I’m looking forward to wearing them.”

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(Online) - Posted 3 weeks ago

French Connection is rated 4.8 based on 2,119 reviews