French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,395 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Clean store, helpful staff.”

Helpful Report

(POS) - Posted 4 weeks ago

“I am an ex pat, living in Australia but for the past three years I have been back here with work. I am due to leave permanently in December and I’m pretty sure, one of the main things I will miss about leaving the UK is that there is no French Connection! There used to be and it changed to Unison and whereas they are good, they are not the same! You know if you shop here, you are going to receive a consistently high standard of quality clothing, in consistent sizing!!!! I have never been disappointed with an order I have received - I don’t think I’ve ever returned a product! (Not counting the one time when I ordered something for my mother!). The delivery is always guaranteed. The items always arrive when they tell you they will. I have French connection dresses that I have had for 22 years and they still look great and wash well!!!! I’ve fallen in love with Mint Velvet at the moment so I’ve defected a little but French Connection is still on my list of firm favourites!”

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(Online) - Posted 4 weeks ago

“Very happy with the service The staff were all helpful and friendly”

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(POS) - Posted 4 weeks ago

“Very happy with delivery and the dress! Was gutted as couldn’t get this size of th mannequin due to store policy I was told :( So had to wait and go order at home but happy with the product”

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(Online) - Posted 4 weeks ago

“Although their products are good. The delivery either never gets to you or is late. Then you have to wait over a week before they will start a refund. My last order never arrived. I am not happy with French connection. Happy to make you wait while the courier doesn’t deliver. Even though you pay in advance.”

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(Online) - Posted 4 weeks ago

“The ladies at the Cannock shop were lovely and very helpful. They were very pleasant and full of suggestions for options.”

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(POS) - Posted 4 weeks ago

“A pleasant surprise FC have up there game The lady in the store at Chester was very helpful and smiled I bought a lovely linen shirt and could easily bought more first time I have ever found something I like there”

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(POS) - Posted 4 weeks ago

“Very nice staff and store was lovely. Will definitely go back again x”

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(POS) - Posted 4 weeks ago

“I needed advice and received quick, friendly and effective help that made sure I was able to purchase the gift I needed and the even followed up to check I had everything - made the process soo easy and would come back again”

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(Online) - Posted 4 weeks ago

“Amazing service and fab quality.”

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(POS) - Posted 4 weeks ago

“The shop I visited was well set out and the staff were very helpful. I bought a cute blouse. I’ll definitely be visiting there again soon.”

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(POS) - Posted 4 weeks ago

“I loved the dress”

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(POS) - Posted 4 weeks ago

“Quality up to the minute fashion.”

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(POS) - Posted 4 weeks ago

“Excellent quality. Very helpful assistant”

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(POS) - Posted 4 weeks ago

“French connection clothes are great quality at affordable prices. The staff in the shops are all very helpful. Great service and a great shopping experience”

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(POS) - Posted 4 weeks ago

“I always knew about the brand but been in love with the collection recently. Love the fabric, fit and service in general”

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(Online) - Posted 4 weeks ago

“Excellent quality clothes. Great service. The outlet store is good value.”

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(POS) - Posted 4 weeks ago

“Absolutely perfect clothing for every occasion, I love shopping at French Connection. I found from dresses to tops etc you can always find the perfect outfit to go out in & looking a million dollars x”

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(Online) - Posted 4 weeks ago

“Good and thanks”

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(POS) - Posted 1 month ago

“Very goid customer service”

Helpful Report

(POS) - Posted 1 month ago

French Connection is rated 4.8 based on 1,395 reviews