French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,119 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Good variety of sale items and pricing. The cashier at your Princes Square, Buchanan St store was also really friendly x”

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(POS) - Posted 2 weeks ago

“Each time I visit the Princess Square shop, the staff are always helpful. It's difficult to leave without a purchase, especially as the quality of clothing on sale is good.”

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(POS) - Posted 2 weeks ago

“Dress is beautiful & great quality. Was a brilliant price in the sale. Staff member was very friendly & helpful.”

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(POS) - Posted 2 weeks ago

“Lovely service and good offers”

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(POS) - Posted 2 weeks ago

“Staff are always helpful & pleasant”

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(POS) - Posted 2 weeks ago

“Love the clothes. Always see something l like.”

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(POS) - Posted 2 weeks ago

“Love the styles and quality of the ladies clothes. Would highly recommend.”

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(POS) - Posted 2 weeks ago

“I visited the store at Gretna Outlets. The staff were friendly attentive and most helpfull. Shop was well laid out and clean and fresh. A pleasure to walk around.”

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(POS) - Posted 2 weeks ago

“Excellent quality and speedy service.”

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(Online) - Posted 2 weeks ago

“Love the products returned because the sleeves were too tight”

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(Online) - Posted 2 weeks ago

“I ordered 2 dresses 1 for my daughter and one for myself. We both absolutely love our dresses 😁”

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(Online) - Posted 2 weeks ago

“French connection clothes are always stylish and good quality material.”

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(Online) - Posted 2 weeks ago

“Excellent customer service in French Connection Bath,always friendly and very willing to help.”

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(POS) - Posted 2 weeks ago

“French Connection clothing is always great quality and the delivery was very quick too.”

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(Online) - Posted 2 weeks ago

“The ordering system was straightforward. I was delighted with the item I had bought - it looked the same as the picture and the quality was excellent. The only problem was the delivery with Royal Mail who had to 'reroute' the parcel so delivery was delayed - 6 days from ordering to delivery.”

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(Online) - Posted 2 weeks ago

“Lovely clothing at fair prices, and an excellent selection of items in the sale. So nice to have attentive and knowledgeable sales assistants - very welcome!”

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(POS) - Posted 2 weeks ago

“The products are good with some good designs but I find it very inconvenient and to some degree frustrating that you don't do returns like other companies. If we need to take back a sale item, it needs to be returned with a gift receipt instead of a refund. Major companies allow return of sales items without any issues and that promotes their sales too.”

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(POS) - Posted 3 weeks ago

“First class service as usual. Have shopped for years at the meadow hall branch Always greeted warmly.and always more than helpful Good range of quality garments Well done French connection.10/out of 10.”

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(POS) - Posted 3 weeks ago

“Very nice layout in store, staff were very helpful and polite, I enjoyed the shopping experience”

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(POS) - Posted 3 weeks ago

“Nice and helpful”

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(POS) - Posted 3 weeks ago

French Connection is rated 4.8 based on 2,119 reviews