French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.74

4.7 Rating 823 Reviews

95 %

of reviewers recommend French Connection

4.7

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Beautiful dress, well designed and made. Good quality material.”

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(Online) - Posted 4 weeks ago

“Return process went very smoothly. Actual refund was a little slow but occurred without having to follow up.”

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(Online) - Posted 4 weeks ago

“I had to contact customer service twice. On both occasions I found them very efficient and helpful. Ultimately I ordered an item directly from store as it was out of stock on line . The store staff were so helpful and my item arrived promptly. Thanks for a fantastic experience”

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(Online) - Posted 4 weeks ago

“Really enjoyable shopping experience, knowledgeable staff and friendly”

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(POS) - Posted 4 weeks ago

“The staff were very helpful.”

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(POS) - Posted 4 weeks ago

“Only shop left to get good quality clothes. Well cut. Great fabrics. Lasting classic fashion at good prices!”

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(POS) - Posted 4 weeks ago

“Excellent quality, fast delivery, true to size”

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(Online) - Posted 4 weeks ago

“A lovely store with very friendly and helpful staff”

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(POS) - Posted 4 weeks ago

“Good friendly staff who went out of their way to help me pick the right outfit for me.”

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(POS) - Posted 4 weeks ago

“Stylish quality clothes with an almost timeless style, making them wearable for longer”

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(POS) - Posted 4 weeks ago

“Really lovely and well-made occasion clothes that are still modern but not overly trend driven.”

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(Online) - Posted 4 weeks ago

“French connection is the only shop my husband buys from fantastic customer service at Meadowhall if they haven’t got his size in store they check online and can normally get it our daughter and son know where to buy for there dad thank you x”

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(POS) - Posted 4 weeks ago

“Prompt service Great product”

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(Online) - Posted 4 weeks ago

“Beautiful chambrey shirt dress at a very reasonable price in the sale.”

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(Online) - Posted 4 weeks ago

“I didn't get my ordered clothing.”

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(Online) - Posted 4 weeks ago

“Straight forward ordering process, quick dispatch & delivery, beautiful clothes! Thank you!”

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(Online) - Posted 4 weeks ago

“Excellent service in store & prompt delivery of the ordeeed item”

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(POS) - Posted 4 weeks ago

“Excellent in store service”

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(POS) - Posted 4 weeks ago

“Extremely helpful staff who go the extra mile. I love shopping here and always feel welcome. Thank you.”

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(POS) - Posted 4 weeks ago

“I ordered from French Connection online for the first time recently & although their shipping dates stated a longer time frame I received the goods very promptly. The clothes were of good quality and the items I returned which didn't suit me were also refunded very promptly - therefore I would say this is a very good company to deal with and I would buy from them again.”

Helpful Report

(Online) - Posted 4 weeks ago

French Connection is rated 4.7 based on 823 reviews