French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,122 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,122 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely items bought many times from you”

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(POS) - Posted 4 weeks ago

“Nice quality at reasonable price”

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(POS) - Posted 4 weeks ago

“Shopped at McCartney glen in Cannock designer centre store, the 2 female staff were friendly and helpful, they had a good choice and sizes, we had looked at other stores for similar styles of items of clothing before we decided to go back to French Connection and bought 3 items of good quality and styles, but the staff too definitely helped us make that decision to go back to them as they did make us feel more welcome and they wanted our business the most.”

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(POS) - Posted 4 weeks ago

“Good collection, helpful staff ,”

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(POS) - Posted 4 weeks ago

“Great store in Meadowhall, lovely helpful sraff”

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(POS) - Posted 4 weeks ago

“Always very friendly and nothing too much trouble when trying on and asking for different sizes”

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(POS) - Posted 4 weeks ago

“Items looked great online and colour/pattern were beautiful- just didn't like the feel of the material. Good returns policy though”

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(Online) - Posted 4 weeks ago

“Unfortunately, I had to return my last order from FC, nothing wrong with items, the quality was of usual high standard, it was just the fit for me. Items were returned and arrived back very quickly, refunded immediately, luckily I have found something else to order!”

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(Online) - Posted 4 weeks ago

“My goods arrived very quickly”

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(Online) - Posted 4 weeks ago

“Beautiful quality perfect fit for a size.6”

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(Online) - Posted 4 weeks ago

“Always great customer service, staff very polite and helpful.”

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(POS) - Posted 4 weeks ago

“I saw a jacket from outside then it draw me in staff where very lovely and friendly this was at Glasgow shop and then staff helped me with sizes etc which lead to my purchase friendly chatty excellent service”

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(POS) - Posted 4 weeks ago

“Got a few items in the summer sale. All are lovely and fit well. Reliable brand of well made, beautiful fabric clothes. Nice friendly not pushy staff and lovely premises ( Meadowhall Sheffield)”

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(POS) - Posted 4 weeks ago

“I've always rated French Connection highly - in my youth and now in my 77th year. Their products are timeless and suit all age ranges. Such good quality clothes and up to date designs. Thank you French Connection.”

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(Online) - Posted 4 weeks ago

“Delivery was great and on time. Dress I ordered wasn’t for me but the refund came through quickly. Would order again.”

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(Online) - Posted 4 weeks ago

“Friendly, chatty staff. Bought tee shirt in sale which I felt was good value for money.”

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(POS) - Posted 4 weeks ago

“I shopped at the outlet store and was so impressed with the lovely styles stocked, with a good range of sizes. But most of all I was impressed with the customer service.. the staff were lovely and could not have been more helpful! Just a lovely experience and I will definitely shop there again soon.”

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(POS) - Posted 4 weeks ago

“I was very impressed with your Colleague Lynn who is the Manager in your store in the Livingston outlet ,I was returning a dress to your store in Buchanan Galleries in Glasgow Lynn happened to be there that day ,She went online and found the perfect dress for me ,she knew she had it in her store and put it by for me ,Lynn is an asset to your company.”

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(Online) - Posted 4 weeks ago

“Very helpful and polite staff. Do not hassle customers but always very helpful when needed. First time I have purchased from French Connection but will be buying again now.”

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(POS) - Posted 4 weeks ago

“I received superb Customer service from Joe & Lindsay at Chester store! I just had to review as these two staff completely MADE my shopping experience!!! From the warmest welcome, nothing was too much trouble! I purchased more than originally planned, Excellent French Connection quality, design & fit as always! Please pass on my thanks to two outstanding members of staff, a pay award should be given to them! Xx”

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(POS) - Posted 4 weeks ago

French Connection is rated 4.8 based on 2,122 reviews