French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,100 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love the small store in Swindon outlet. There's always something to interest us and the staff have a genuine warmth and friendliness.”

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(POS) - Posted 2 months ago

“Ordered top in sale (already had it in a different colour so was pleased to find it again reduced). Regular updates by text and swift delivery. All good”

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(Online) - Posted 2 months ago

“I love the clothes, the styling and quality Packaged really well and prices are good”

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(Online) - Posted 2 months ago

“I found the website intuitive and easy to use for my first visit, my purchase went smoothly and comms were clear. I received suitable updates on delivery progress and items arrived well wrapped in fairly sustainable packaging overall. The size and fit of the clothing was good and I was happy with the overall quality also of both clothing and the homes goods.”

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(Online) - Posted 2 months ago

“Ordered some trousers that were out of stock in store, to match a top that I did get in store. Website was easy to use and delivery was really swift. Good communication at all stages of delivery. Really pleased with my trousers and set top too!”

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(Online) - Posted 2 months ago

“Fantastic quality of goods, great customer services and prompt correspondence to any questions via live chat email and phone, I always had a response ,why wouldn't I not buy from this company”

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(Online) - Posted 2 months ago

“I love the style of the clothes and I feel great wearing them”

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(POS) - Posted 2 months ago

“Love French Connection - always great quality and stylish items. Have found customer service to be swift to reply and helpful. Return service is straightforward and always dealt with promptly.”

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(Online) - Posted 2 months ago

“The French connection shop is light and clean, the staff are friendly and professional and the several pieces we have bought are gorgeous quality and excellent price.”

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(POS) - Posted 2 months ago

“First time in French Connection I must say that the shop is clean and tidy and the staff are welcoming and helpful”

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(POS) - Posted 2 months ago

“Great quality clothing with the majority of my purchases being perfect. Sadly, I had to send one item back but the system for returns was clear and simple and the overall service really good.”

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(Online) - Posted 2 months ago

“Love the clothes and customer service is always really good.”

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(POS) - Posted 2 months ago

“Service was excellent”

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(Online) - Posted 2 months ago

“Always good quality clothing and great customer service”

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(Online) - Posted 2 months ago

“I haven't previously bought from FC but this summer i have purchased two dresses after finding them in an Outlet store at Freeport. However these were not in my size so i ordered them online from FC. Luckily they were reduced in the summer sale. The dresses are beautiful, of good quality fabric and well made. I enjoy wearing them and have received many compliments.”

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(Online) - Posted 2 months ago

“Tried dress on in John Lewis and did not have my size. Ordered on line and brought 2 dresses. Arrived quickly. Had chance to try on and not pay. Excellent service thanks 😊”

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(Online) - Posted 2 months ago

“Love french connection, love even more the outlet store.”

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(POS) - Posted 2 months ago

“Really like the range of styles. Sales are amazing.”

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(Online) - Posted 2 months ago

“Good quality and not expensive, shop in Chester was so helpful and so kind had good banter with him”

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(POS) - Posted 2 months ago

“Great quality jumper & great delivery.”

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(Online) - Posted 2 months ago

French Connection is rated 4.8 based on 3,100 reviews