French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,102 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,102 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality clothing and great staff”

Helpful Report

(POS) - Posted 2 months ago

“When in the shop the clothing was well categorised and very easy to find. I thought that the quality of the merchandise was extremely good even though the styles were not always to my specific tastes, however the staff were extremely helpful in checking stock for the sizing I needed - overall a good shopping experience.”

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(POS) - Posted 2 months ago

“Had excellent shopping experience in your Gretna Gateway store. I was able to browse and take my time without any hassles from staff who were extremely polite. Will certainly be back and already have recommended to family and friends”

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(POS) - Posted 2 months ago

“Excellent service and very impressed with the quality of the item purchased.”

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(Online) - Posted 2 months ago

“Absolutely love the clothes I bought. They’re such good quality and fit like a dream. They were delivered quickly and with no fuss.”

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(Online) - Posted 2 months ago

“A “try before you buy” is an excellent idea. Giving customers the confidence before commitment. Loved the trial process worked. Simple & clean app layout. Thank you once again. :)”

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(Online) - Posted 2 months ago

“Absolutely — the key is to make it enthusiastic, genuine-sounding and memorable, without sounding over-written. Outstanding Customer Review Absolutely delighted with my purchase! From start to finish, the whole experience was fantastic. The product is excellent quality, beautifully presented and even better than I expected. You can tell there’s real care and attention to detail behind the brand. I’m genuinely thrilled with my purchase and wouldn’t hesitate to recommend them. Five stars from me! ⭐⭐⭐⭐⭐”

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(Online) - Posted 2 months ago

“Excellent quality products”

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(Online) - Posted 2 months ago

“Staff are always helpful to give advise on clothes I always ask there opinion and love the jewlery to match up with outfits Everything is top end but prices are fare and affordable”

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(POS) - Posted 2 months ago

“Very high quality clothing. Lovely fit. Exudes style”

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(Online) - Posted 2 months ago

“Easy to return, pleased with both the items received and free delivery. Items of good quality.”

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(Online) - Posted 2 months ago

“Lovely classical minimalistic clothes. Timeless and of excellent quality.”

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(Online) - Posted 2 months ago

“Great experience shopping online, did the try before you buy option as I ordered 2 sizes and this was so easy”

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(Online) - Posted 2 months ago

“Absolutely marvellous”

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(POS) - Posted 2 months ago

“Great stuff, quality products and outstanding customer experience”

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(POS) - Posted 2 months ago

“We went to the Cannock store at Mcarthur Glenn The shop was nice and clean and the shop assistants were lovely, very friendly and supportive . It was refreshing to get excellent customer service . Unfortunately I don’t remember the lovely lady’s name who served us.”

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(POS) - Posted 2 months ago

“Love most of French connection outfits. You can either dress it up or down”

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(Online) - Posted 2 months ago

“The cashier was extremely professional on the day I shopped there for the first time in a very long time. She noticed that my plaster on my wrist was coming away and immediately asked one of her colleagues to get another plaster, and then put the fresh plaster on me. A very thoughtful thing to do and totally unexpected. This was the French Connection in Wembley outlet centre I visited on Saturday 1st August. I should have taken a note of her name - all I remember was her saying that she was a singer/songwriter to her colleagues. I hope that gives you a clue as to who it was!”

Helpful Report

(POS) - Posted 2 months ago

“Staff were friendly and helpful. Good choice of items available”

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(POS) - Posted 2 months ago

“My daughter and I loved your sake. The staff were very helpful”

Helpful Report

(POS) - Posted 2 months ago

French Connection is rated 4.8 based on 3,102 reviews