French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,100 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great customer salesperon in French connection, going out their way to find the correct colour and size that i wanted to purchase. Friendly and attentive but not pushy.”

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(POS) - Posted 2 months ago

“Excellent customer service at The Braintree Village Outlet store”

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(POS) - Posted 2 months ago

“Well laid out store, with friendly helpful staff.”

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(POS) - Posted 2 months ago

“Such beautiful clothes and great quality. I got some absolute bargains in store and the sales assistant was friendly and helpful.”

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(POS) - Posted 2 months ago

“Really nice selection of items, fast delivery and fuss free returns”

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(Online) - Posted 2 months ago

“A really pleasant girl attended to us at the Chester store. She was really attentive. We bought quite a few articles and would have bought more if it had been possible to match the on line discount for signing up to French Connection. The store had really lovely clothes. We could have bought more.”

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(POS) - Posted 2 months ago

“Amazing customer service very polite and professional”

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(POS) - Posted 2 months ago

“Lovely feeling fabrics and nice stores”

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(POS) - Posted 2 months ago

“Reliable, great clothes and fab customer service on returns”

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(Online) - Posted 2 months ago

“Awesome product and service”

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(POS) - Posted 2 months ago

“I had a great experience at your store in Gretna outlet. I got some great bargains but more than that, your staff were amazing. The store was really well laid out, inviting and so tidy. It was a complete pleasure to not be overwhelmed and crammed full but also a great selection. I will be back.”

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(POS) - Posted 2 months ago

“Pleasant service and excellent value for money”

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(POS) - Posted 2 months ago

“Amazing store to shop and the online service is excellent”

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(Online) - Posted 2 months ago

“Fantastic service and product at an unbelievable prices to the extent that I had to enquire about the price on the label, completely satisfied and will be visiting again to purchase more.”

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(POS) - Posted 2 months ago

“Excellent selection of summer outfits and accessories. Staff were very helpful.”

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(POS) - Posted 2 months ago

“Excellent value, great quality clothing and very personable customer service. All in all a perfect shopping experience.”

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(POS) - Posted 2 months ago

“Went into shop in Glasgow and was looking for trousers , left with jacket and trousers and a wish list , staff were really good , gave me ideas , picked some pieces for me that I normally wouldn’t have picked , and now want !! Great service , and lovely winter collection”

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(POS) - Posted 2 months ago

“Good quality products though high priced”

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(Online) - Posted 2 months ago

“I am impressed with French connection. From the website to communication to delivery service. The try before you buy feature is fantastic and convenient.”

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(Online) - Posted 2 months ago

“Shop is lovely with a great array of beautiful clothes. I could have went mad choosing lots of different baargains. Definitely well worth a visit when at the Gretna Outlet. Staff were very helpful and friendly and would always pay this shop a visit when there. Thank you for my bargains. x”

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(POS) - Posted 2 months ago

French Connection is rated 4.8 based on 3,100 reviews