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French Connection Reviews

4.8 Rating 1,395 Reviews
96 %
of reviewers recommend French Connection
Company Reviews Product Reviews
35,402
 Questions Metrics
4.8
Based on 1,395 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read French Connection Reviews
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Michelle S
Verified Buyer
“It took a long time for an in stock item to arrive unless you paid for s v expensive delivery option”
Helpful Report
(Online) - Posted 3 months ago
Gosia Z
Verified Buyer
“Generally fine, nice good quality clothes , quick delivery but rating down due to the return process. They acknowledged receipt of my return on 23/2, money has still not been refunded. Pretty shabby for a company like FC.”
Helpful Report
(Online) - Posted 3 months ago
Pavandeep V
Verified Buyer
“Good selection of clothes Friendly staff”
Helpful Report
(POS) - Posted 3 months ago
Raj D
Verified Buyer
“FC are amazing! The clothes they design each season are really beautiful and of great quality. The online customer service is the best too”
Helpful Report
(Online) - Posted 3 months ago
Teresa B
Verified Buyer
“I love FC clothing. Ordering online is straightforward. I had to email FC CS and remind them I hadn’t received my refund and I had left it until 15 days - it was then issued that day but had to wait another 3 days before clearing, no explanation as to why.”
Helpful Report
(Online) - Posted 3 months ago
Victoria J
Verified Buyer
“Sizes are very big. I have now learned tha and can shop accordingly but as a new customer it would’ve annoying. Some knitwear is made of really poor materials .”
Helpful Report
(Online) - Posted 3 months ago
Debbie W
Verified Buyer
“Products are excellent but refunds when returning goods are terrible”
Helpful Report
(Online) - Posted 3 months ago
Anonymous
Verified Buyer
“Very helpful staff in the Gretna store and lovely stock. Disappointing to read on the back of the receipt they only issue exchanges or credit notes rather than a full refund at the outlet store.”
Helpful Report
(POS) - Posted 3 months ago
Anonymous
Verified Buyer
“Nice shop,friendly staff”
Helpful Report
(POS) - Posted 3 months ago
E
Verified Buyer
“Gorgeous outfits. However some xs still run a bit big.”
Helpful Report
(POS) - Posted 3 months ago
Matthew N
Verified Buyer
“Good quality and good customer service.”
Helpful Report
(POS) - Posted 3 months ago
Anonymous
Verified Buyer
“Good quality and stylish pieces with a modern, minimalist feel. French Connection offers great options for both work and casual wear. Slightly pricey at full price, but great value during sales.”
Helpful Report
(POS) - Posted 3 months ago
Anonymous
Verified Buyer
“The Sales lady was fantastic with a return and with a new sale. Thankyou”
Helpful Report
(POS) - Posted 3 months ago
Anonymous
Verified Buyer
“It is a good product that I bought, good quality material”
Helpful Report
(POS) - Posted 3 months ago
Anonymous
Verified Buyer
“very good overall.one shirt i wanted had hole in it but very happy with the 2 i bought.Changing rooms bit awhward as no segregation m/f but managed.Not 100% with the no returns only credit policy”
Helpful Report
(POS) - Posted 3 months ago
N
Verified Buyer
“Good and modern clothes at reasonable price”
Helpful Report
(POS) - Posted 3 months ago
F
Verified Buyer
“Bought a great t shirt in the sale as a gift for a friend - my only criticism is that the markdown was written in red pen on the price tag - it would be nice to be able to remove the price to give it as a gift.”
Helpful Report
(POS) - Posted 3 months ago
French Connection is rated 4.8 based on 1,395 reviews
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