French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,100 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“very chic & unique brand”

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(POS) - Posted 1 month ago

“Their clothes are high quality at good prices. I've never been disappointed and keep most of the items I order. Love the fact I can return my online purchases to my nearest store - so helpful. The staff are very professional and friendly.”

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(Online) - Posted 1 month ago

“Excellent service. I could not get the size I wanted so ordered online. Excellent service and I am very pleased with my top and trousers.”

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(Online) - Posted 1 month ago

“Great store with amazing quality clothes”

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(POS) - Posted 1 month ago

“It was Gretna Green at Scotland outlet I made 3 wonderful purchases, the staff were excellent in Every way , definitely a French Connection buyer now 😊”

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(POS) - Posted 1 month ago

“Beautiful dress”

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(Online) - Posted 1 month ago

“Delighted with quality and style of dress and prompt deliver. Ordered two different sizes and great tracking and a quick repayment for the one I returned.”

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(Online) - Posted 1 month ago

“Lovely dress at a really good price but I had to return as it was too long for me but lovely for a tall person.”

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(Online) - Posted 1 month ago

“Very attentive staff.”

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(POS) - Posted 1 month ago

“VM. Looking good customer service excellent”

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(POS) - Posted 1 month ago

“A reliable brand that has kept up with the times. Excellent!”

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(Online) - Posted 1 month ago

“My biggest complaint is that trouser’s were all far too long , I’m 5.3 , so I would have to cut at least inches of the length to get a 29in inside leg , so you can you please make this viable so I could buy trousers and jeans . Like all the other clothing. And was fairly true to size .”

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(POS) - Posted 1 month ago

“The store was well laid out, clean and tidy. Easy to see clothes and a variety of sizes available. Staff were approachable and helpful without being pushy. Have bought several times from French Connection and different stores. Good service from them all”

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(POS) - Posted 1 month ago

“Very helpful and encouraging staff, spent more than I should have due to their great style advice”

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(POS) - Posted 1 month ago

“All the clothes I ordered were well-made and of good quality, and the sizes fit perfectly. I’m very happy with my purchases and will definitely shop with them again.”

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(Online) - Posted 1 month ago

“I visited the Glasgow store (Princes Square) and was impressed by the friendliness and competency of both members of staff. I left with several outfits that have transformed my wardrobe and felt very stylish on my trip to Paris. Thank you”

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(POS) - Posted 1 month ago

“The try before you buy service is amazing, I ordered 2 outfits and one was perfect the other didn’t suit me so I requested a return a label was sent over, as soon as I posted and parcel was received back I was notified then the following day I was charged for the outfit I kept. Very easy to do I highly recommend Thanks”

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(Online) - Posted 1 month ago

“Lovely styles and good return policy.”

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(Online) - Posted 1 month ago

“Staff were polite and helpful. Clothes were good quality and reasonably priced. I give two stars because I didn’t like being told that you only give credit notes or exchanges. For this reason I won’t shop there again. I haven’t heard of this practice anywhere else for a very long time now.”

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(POS) - Posted 1 month ago

“I bought a lovely pleated short plaid skirt size 8. It is a proper size 8 and fits perfectly, gorgeous material and was in the sale so I got a great bargain. You can wear this skirt in summer or winter the fabric is lovely. The delivery came after a few days, very happy.”

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(Online) - Posted 1 month ago

French Connection is rated 4.8 based on 3,100 reviews