French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,120 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My goods arrived very quickly”

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(Online) - Posted 4 weeks ago

“Beautiful quality perfect fit for a size.6”

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(Online) - Posted 4 weeks ago

“Always great customer service, staff very polite and helpful.”

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(POS) - Posted 4 weeks ago

“I saw a jacket from outside then it draw me in staff where very lovely and friendly this was at Glasgow shop and then staff helped me with sizes etc which lead to my purchase friendly chatty excellent service”

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(POS) - Posted 4 weeks ago

“Got a few items in the summer sale. All are lovely and fit well. Reliable brand of well made, beautiful fabric clothes. Nice friendly not pushy staff and lovely premises ( Meadowhall Sheffield)”

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(POS) - Posted 4 weeks ago

“I've always rated French Connection highly - in my youth and now in my 77th year. Their products are timeless and suit all age ranges. Such good quality clothes and up to date designs. Thank you French Connection.”

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(Online) - Posted 4 weeks ago

“Delivery was great and on time. Dress I ordered wasn’t for me but the refund came through quickly. Would order again.”

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(Online) - Posted 4 weeks ago

“Friendly, chatty staff. Bought tee shirt in sale which I felt was good value for money.”

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(POS) - Posted 4 weeks ago

“I shopped at the outlet store and was so impressed with the lovely styles stocked, with a good range of sizes. But most of all I was impressed with the customer service.. the staff were lovely and could not have been more helpful! Just a lovely experience and I will definitely shop there again soon.”

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(POS) - Posted 4 weeks ago

“I was very impressed with your Colleague Lynn who is the Manager in your store in the Livingston outlet ,I was returning a dress to your store in Buchanan Galleries in Glasgow Lynn happened to be there that day ,She went online and found the perfect dress for me ,she knew she had it in her store and put it by for me ,Lynn is an asset to your company.”

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(Online) - Posted 4 weeks ago

“Their clothes are high quality and fit well. The reason i didn’t give 5 stars is below.”

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(Online) - Posted 4 weeks ago

“Very helpful and polite staff. Do not hassle customers but always very helpful when needed. First time I have purchased from French Connection but will be buying again now.”

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(POS) - Posted 4 weeks ago

“I received superb Customer service from Joe & Lindsay at Chester store! I just had to review as these two staff completely MADE my shopping experience!!! From the warmest welcome, nothing was too much trouble! I purchased more than originally planned, Excellent French Connection quality, design & fit as always! Please pass on my thanks to two outstanding members of staff, a pay award should be given to them! Xx”

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(POS) - Posted 4 weeks ago

“Sofa looks lovely. Very pleased. Comfortable and cosy. Delivery and assembly by team excellent. Thanks.”

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(Online) - Posted 4 weeks ago

“Lovely shopping experience @Cotswold retail, good choice of sizes especially for me XS after finishing chemo”

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(POS) - Posted 4 weeks ago

“Absolutely love my new clothes. And could have bought almost everything in store!”

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(POS) - Posted 4 weeks ago

“⭐️⭐️⭐️⭐️⭐️ Five‑Star Experience at French Connection, The Boulevard, Banbridge Picked up a new shirt today and had an absolutely brilliant experience. Two lovely ladies helped me out with sizes and gave honest, helpful opinions on different outfits. They were warm, welcoming, and full of smiles the whole time. The store itself has an amazing range of clothes — stylish, well laid out, and easy to browse. Left feeling confident with my purchase and genuinely appreciated the great customer service. Highly recommend stopping in if you’re at The Boulevard.”

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(POS) - Posted 4 weeks ago

“Lovely interesting items. Good filter functionality for online shopping.”

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(POS) - Posted 4 weeks ago

“Great stylish clothes, the brightion store is always well laid out and staff very friendly”

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(POS) - Posted 4 weeks ago

“I had a good experience.”

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(POS) - Posted 4 weeks ago

French Connection is rated 4.8 based on 2,120 reviews