French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,102 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,102 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Customer service is very good. Quick response and happy with the resolution”

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(Online) - Posted 2 months ago

“Good quality, fashionable brand with great customer service.”

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(POS) - Posted 2 months ago

“The staff were so help and friendly yet professional. I would choose to visit the store again as the customer service was incredible”

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(POS) - Posted 2 months ago

“Lovely shop, amazing clothes”

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(POS) - Posted 2 months ago

“I was in tge shop at the outlet ashford and found tge lovely lady on the counter, very helpful and happy to see you”

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(POS) - Posted 2 months ago

“Second visit in a week!”

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(POS) - Posted 2 months ago

“I bought several items in-store. The staff couldn’t have been more helpful and made me feel very confident. The clothing is lovely and I will certainly be back. I would definitely recommend the store (Princess Square, Glasgow) as well as the products for style, quality and price.”

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(POS) - Posted 2 months ago

“Great quality clothes , comfortable and stylish for both men and women”

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(POS) - Posted 2 months ago

“I never come out of the shop empty handed! I always find 'just the right thing' You're costing me a fortune! 😂”

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(POS) - Posted 2 months ago

“French Connection are a very efficient . Ordering from them is so straight forward and the quality of the goods is excellent. The goods took a lot longer to arrive than stated but after emailing and getting a prompt response they said they were extremely busy due to the sale Also I do feel the clothes are a little on the small size and feel similar to Zara which is based on smaller Spanish ladies”

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(Online) - Posted 2 months ago

“I VISITED THE CASTLEFORD OUTLET STORE ON THE DAY OF THEM OPENING, TO WHICH I WAS GREETED WITH A GLASS OF BUBBLY AND A LOVELY BUN. THE STAFF WE'RE LOVELY AND VERY HELPFUL. THE STORE LOOKED AMAZING AND I WILL BE SHOPPING THERE AGAIN. I ALSO ORDERED OF YOUR WEBSITE THE DAY AFTER FOR SOME MORE DRESSERS. I LOVE THE WAY THEY ARE CUT AND THE MATERIAL YOU USE. THANK YOU FOR A LOVELY SHOP I CAN NOW TRY CLOTHES ON WITH OUT GOING ON THE INTERNET.”

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(POS) - Posted 2 months ago

“Love the shirt bought to give as a gift, and very tempted to buy one for hubby too. Good quality fabric and well made. Customer service in shop also good.”

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(POS) - Posted 2 months ago

“The ordering process was super easy, especially the try on service where you only have to pay for what you keep.”

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(Online) - Posted 2 months ago

“The ordering and delivery process were fine, much like many other companies to be honest.”

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(Online) - Posted 2 months ago

“Excellent idea if ‘try before you buy’ for on-line shopping”

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(Online) - Posted 2 months ago

“Great friendly service. Nice selection of clothes, especially for the sale. Very helpful staff.”

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(POS) - Posted 2 months ago

“Lovely staff, go out of their way to help you.”

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(POS) - Posted 2 months ago

“Amazing trousers. Fantastic quality pinstripe white slacks. I look a million dollars in them. Worth paying for the quality as they hang well and look very classy!”

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(Online) - Posted 2 months ago

“Good service, and excellent shirt for good price”

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(POS) - Posted 2 months ago

“I am never disappointed in a visit to this Princes Square shop. Lovely interesting and unusual clothes, I never leave empty-handed!”

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(POS) - Posted 2 months ago

French Connection is rated 4.8 based on 3,102 reviews