French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,131 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Always love the variety and quality of clothes . I have always found to staff, to be helpful, professional and knowledgeable.”

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(POS) - Posted 1 month ago

“My dreamy dress is absolutely gorgeous, can’t wait to wear it at the races in July.”

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(Online) - Posted 1 month ago

“The material was very poor quality so was the fit. The cost of the garment was way too high considering the quality and fit. To make matters worse got charged £5.95 for delivery and another £5.95 for return for postage.”

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(Online) - Posted 1 month ago

“Fabulous staff always helpful”

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(POS) - Posted 1 month ago

“Quick delivery came before the date requested 3 of the items true to size but the 4 th was small in spite of being the San waizw”

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(Online) - Posted 1 month ago

“Lovely top, got a lot of compliments at the party I bought it for.”

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(Online) - Posted 1 month ago

“A trip to Glasgow is never complete without a visit to French Connection. Always a warm friendly welcome. Excellent selection of new collection with a great sale selection. Staff always willing to help with sizes and taking items to till. I cannot recommend this brand enough. From casual, to workwear to stylish night out.....they have it all.”

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(POS) - Posted 1 month ago

“Very reliable company and excellent quality clothes . Customer service is great .”

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(Online) - Posted 1 month ago

“Love this dress so much. Have worn it to work, out and travelling and perfrct for all occassions.”

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(Online) - Posted 1 month ago

“Quality materials and flattering fit.”

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(Online) - Posted 1 month ago

“Lovely clothing, great quality and great customer servixe”

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(Online) - Posted 1 month ago

“Went into your shop in Chester , very friendly staff”

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(POS) - Posted 1 month ago

“I bought a sale item sweat shirt from the Brighton store. The staff were helpful and efficient. I enjoy shopping there.”

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(POS) - Posted 1 month ago

“Really easy and hassle free returns”

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(Online) - Posted 1 month ago

“French connection were very couteous and obliging when I returned an article within days of the cut off date. They refunded the money with no problem.”

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(Online) - Posted 1 month ago

“The product was lovely and true to size. I live abroad and delivery was to time and I was kept informed”

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(Online) - Posted 1 month ago

“Store was bright, well laid out and clean. We didn't encounter staff before paying, as we didn’t require fitting rooms. There was a moderate queue to pay, staff were super friendly to guy in front who had brought his dog in, and loving his pooch. Staff were smiling, friendly and pleasant.”

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(POS) - Posted 1 month ago

“Love the store and range of products”

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(POS) - Posted 1 month ago

“Staff instore were very helpful!! They suggested different outfit options and were generally supportive! I much preferred this to online experience!”

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(POS) - Posted 1 month ago

“I love the shop and the staff is so lovely and they all wear French connection which made Me to go back and buy more 🥰”

Helpful Report

(POS) - Posted 1 month ago

French Connection is rated 4.8 based on 2,131 reviews