French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,129 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“I love the way the clothing is displayed, it all makes sense, the clothing is made with quality fabric and stitched well, the sales personnel are extremely knowledgeable and helpful.”

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(POS) - Posted 1 month ago

“Without doubt this is my favourite shop. The clothes fit me well and the staff are always pleasant. It helps to be able to buy menswear and home items too. I love the style of clothing, they have a distinct quality that sets them apart from competitors.”

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(POS) - Posted 1 month ago

“Lovely clean well merchandise store staff were very friendly and very helpful”

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(POS) - Posted 1 month ago

“Staff polite & very helpful. Store nicely set out without obstruction. Didn’t feel pressured by staff”

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(POS) - Posted 1 month ago

“Friendly staff; the lady at the till happily chatted to my 2yo whilst handling my purchase”

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(POS) - Posted 1 month ago

“The shop was beautiful as it always is. Clothes are stunning. Quality of the clothes is what brings us back to FC.”

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(POS) - Posted 1 month ago

“A very smart shop selling good quality clothing. I bought a lovely shirt at sale price which is always a plus. The staff were polite friendly and helpful going as far as to check stock upstairs when I pointed out a fault on the garment .”

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(POS) - Posted 1 month ago

“Welcoming store, clean and inviting. Plenty of choice in a variety of sizes. Changing rooms were clean. Staff member Will who served me on the till was very friendly and helpful, had a welcoming smile and made conversation easy despite being quite young, polite well mannered and should be praised for this.”

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(POS) - Posted 1 month ago

“Omg dress fitted perfectly. I struggle with sleeves this was made for me”

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(POS) - Posted 1 month ago

“Really good quality clothes, excellent”

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(POS) - Posted 1 month ago

“Excellent service from the assistant got me my size from the stock room!”

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(POS) - Posted 1 month ago

“Excellent service, quality clothes and quick delivery!”

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(Online) - Posted 1 month ago

“I visit French Connection at The Cotswold Outlet Village each time I go there. I have always found something great to buy. My last purchase was a floral summer dress for a wedding in August - perfect for the occasion and I am delighted with it.”

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(POS) - Posted 1 month ago

“Good quality clothing.”

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(POS) - Posted 1 month ago

“Have shopped at French Connection for a number of years. Do find it is much better to visit the stores personally as their online site doesn't do the items justice. Always provide good quality items that last, fit well, look well made and different. I do believe the last two seasons haven't been their strongest range, but they do have good end of season sales.”

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(POS) - Posted 1 month ago

“Great selection of fashion, good layout in the shop at Tunbridge wells and helpful staff.”

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(POS) - Posted 1 month ago

“Fantastic service received when I visited the French Connection Store. Very welcoming members of staff”

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(POS) - Posted 1 month ago

“Excellent customer service online . Great quality knitwear and very good price. I like the classic cuts and especially size CD.”

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(Online) - Posted 1 month ago

“Always love the variety and quality of clothes . I have always found to staff, to be helpful, professional and knowledgeable.”

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(POS) - Posted 1 month ago

“My dreamy dress is absolutely gorgeous, can’t wait to wear it at the races in July.”

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(Online) - Posted 1 month ago

French Connection is rated 4.8 based on 2,129 reviews