Name: Giesswein Walkwaren AG
Address: Niederfeldweg 5, ,, Brixlegg
Rating: 4.64

“Le confort et l'épaisseur de cette veste , n'ont rien à voir avec celles d'autrefois, qui étaient plus épaisses!”

07.10.2021

“Poor. 1. Photos of shoes as presented on their website do not represent reality. Photos are photo-shopped. 2. Return policy only 14 days... really?”

Hilfreich Melden

01.10.2021

Dear Mr. Mechelmans, thank you very much for your message and feedback onto our products. We are deeply sorry if your Giesswein article does not meet your fully requirements in reality. Please excuse, that we do our very best in order to present our online images equal to the real and physical product. If an article should appear differently in nature and if this should not meet your expectations, you have certainly the option to return with a pre-paid return label from most of the countries. If the return takes more than 14 days due to longer deliveries or delays, we are normally very flexible and customer oriented. In this case, just contact us through shop@giesswein.com and we will in any case extend the time period whenever needed. In case of any further questions or concerns, please do not hesitat to contact us again. Kind regards - Laura - Your Giesswein Customer Support

04.10.2021

“Man könnte mehr Auskunft über die Schuhgröße oder Modelle geben Ob das Modell klein ausfällt ect……”

Hilfreich Melden

30.09.2021

Guten Tag, vielen Dank für Ihre Nachricht und Ihr Feedback. Hier finden Sie die gesamte Größentabelle für unsere Merino Schuhe, Hausschuhe, Bekleidung und Mützen: https://www.giesswein.com/pages/grossentabelle Information über die Passform unserer Schuhe, finden Sie direkt beim Modell selbst unter der Größenauswahl. Sollten Ihre bestellten Schuhe nicht passen, können Sie diese selbstverständlich wieder kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Für einen Umtausch oder Austausch bitten wir Sie höflich, das gewünschte Produkt direkt unter www.giesswein.com neu zu bestellen. Vielen Dank für Ihre werten Bemühungen. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura

30.09.2021

“Shoes too mushy and wide not as described very disappointed”

Hilfreich Melden

28.09.2021

Dear customer, thank you for your message. We are sorry that you are not happy with your new Giesswein shoes. You can of course return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

28.09.2021

“Bonjour Très bonne semelle mais avec le temps la laine se déchire au niveau des doigts de pieds Déçu pour le prix”

Hilfreich Melden

28.09.2021

Bonjour, merci pour votre message. Nous regrettons que vous rencontriez un problème avec l'un de nos produits. Dans le même temps, nous pouvons vous assurer que nous nous efforçons toujours de ne livrer que des produits de haute qualité afin de satisfaire au mieux nos clients. Afin de faire une réclamation, veuillez nous envoyer un e-mail avec les données ci-dessous à shop@giesswein.com : Une photo sur laquelle le problème est clairement visible. Courte description du problème. Votre numéro de client ainsi que le numéro de votre commande. Merci beaucoup pour vos efforts. Bien cordialement et bonne journée Giesswein Customer Support Team Laura

28.09.2021

“plus courtr qu'il n'y paraissait sur la photo et taille trop petite. couleur effectivement "alemande"!! ne sais pas si je vais m'en sortir pour l'échanger”

Hilfreich Melden

24.09.2021

Bonjour chère Madame Eliane, merci de votre message. Veuillez créer votre étiquette de retour au lien suivant et la télécharger : https://www.giesswein.com/return Veuillez l'imprimer et nous retourner le colis avec cette étiquette. Cette étiquette a déjà été payée par nous. Vous n'aurez pas à payer de frais pour le retour. Veuillez joindre au colis le bon de retour ou une copie de la facture/du bon de livraison afin que nous puissions vous attribuer le retour. Dès que nous recevrons votre retour, nous reverserons le montant correspondant sur le mode de paiement que vous avez utilisé pour la commande. Pour un échange ou un remplacement, veuillez commander à nouveau le produit souhaité directement sur www.giesswein.com. Merci pour vos efforts et votre compréhension. Nous sommes toujours à la Votre assistance. Bien cordialement - Laura Votre équipe Giesswein

27.09.2021

“I couldn't cancel my order eventhough I did it before passing 30 min as the webside requeriment.”

Hilfreich Melden

24.09.2021

Dear Mar, thank you very much for your message. We are so very sorry that your order could not be cancelled anymore. In this case, we would kindly ask you to just return your order with the pre-paid return label, which is free of charge for you. As soon as we receive your return parcel in our return department a reimbursement will be made for you. We again apologize that the cancellation was not going through. In case of any further questions or concerns, please do not hesitate to contact us through shop@giesswein.com Thank you for your efforts. Kind regards Laura - Your Giesswein Customer Support

27.09.2021

“The shoes came with some glue on one of them. I asked if there was a way to get it off and was given a generic response about returns. I had been hoping to keep the shoes, but decided to return them since that’s the only information given. Also, at the time of purchase I thought the shoes were made in Austria and I was saddened to learn that they are made in China with little transparency as to the ethics of the factories.”

Hilfreich Melden

23.09.2021

Dear Customer, thank you for your comment regarding your ordered Giesswein brand item. We are grateful for any constructive feedback from our customers. We are sorry that there was some glue on the shoes. We always strive to deliver only high quality goods to satisfy our customers in the best possible way. We are always working to improve our items and our service and optimize our products and service to best meet the needs of our customers. Our Merino Runners are Made in Austria and Assembled in Vietnam and China The unique fabric of the Merino Runners is knitted and milled in our textile production in Brixlegg - Tyrol - Austria, so the added value of the article is in Austria. The assembling of the single parts like fabric and sole, as well as the accessories, is done in Vietnam. The reason for this is the very high demand for our Merino Runners, we have here in Europe no shoe manufacturer, with sufficient capacity to serve the quantities demanded. Our CEO personally visits the factory in Vietnam twice a year and grants that it is a factory that meets all western standards, it is newly built and the working conditions are impeccable. Only in this way can our company standard and brand name be guaranteed. If you have any further questions, please feel free to contact our Customer Support at shop@giesswein.com. Your Giesswein Customer Support Laura

23.09.2021

“I really wanted to love this shoe. But it gave me blisters on the top of my toes the first time I wore it.”

Hilfreich Melden

23.09.2021

Dear Claire, thank you for your message. We are sorry that you are having problems with one of our products. We recommend that you wear the shoes in a few more times with different socks, as these will also give a little after wearing in. If it doesn’t get better you can return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

23.09.2021

“Les pieds ne sont pas tenus dans les chaussons. Aucune forme. De plus ils sont chers comparés à d'autres marques.”

Hilfreich Melden

16.09.2021

Bonjour Madame, merci pour votre retour. Nous regrettons que votre article Giesswein commandé ne corresponde pas à vos attentes. Vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein et vous recevrez un remboursement correspondant, immédiatement après réception de la marchandise, sur le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et créez-le avec ce lien web suivante : http://sendback.giesswein.com/b2c/ Imprimez ceci et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous ne payerez aucun frais pour le retour. Veuillez inclure le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous assigner le retour. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team- Laura

16.09.2021

“Hausschuhe nach wenigen Wochen vorn im Zehenbereich durchgelaufen. An den Zehen liegt es nicht. Schade, da ich ansonsten sehr zufrieden war.”

Hilfreich Melden

07.09.2021

Guten Tag Ulrike, wir bedanken uns für die direkte Ansprache Ihrer Feststellungen und bedauern außerordentlich, wenn Sie Anlass zur Beanstandung eines Giesswein-Produkts haben! Gleichzeitig dürfen wir Ihnen versichern, dass wir stets bemüht sind, nur qualitativ hochwertige Ware auszuliefern, um unsere Kunden bestmöglich zufriedenzustellen. Um das Produkt zu reklamieren, bitten wir Sie höflich, dass Sie folgende Daten direkt an shop@giesswein.com senden: -Foto, auf dem das Problem erkennbar ist -Kurze Beschreibung -Ihre Bestellnummer Besten Dank für Ihre Bemühungen und Verständnis. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura

07.09.2021

“Return the slippers as the soles seemed very thin”

Hilfreich Melden

06.09.2021

Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes did not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura

06.09.2021

“Obviously production is good. But logistics are terrible. Not even one package had correct address stamped. Also not all address fields are included on package so local delivery service refuses to deliver”

Hilfreich Melden

04.09.2021

Dear customer, thank you for your comments. We are sorry to hear that there are problems with the logistics/delivery of your order and we would like to apologize for the delay. Your order is currently on its way to Lithuania and should be delivered within the next few days. If you have any questions please do not hesitate to contact us via shop@giesswein.com Best regards, Laura - Giesswein Customer Support

06.09.2021

“The quality looks fine - it's one of the reasons I initially bought the shoes, but the size runs small! It fits like those from China. Also, the back of the shoe needs to be a bit higher, otherwise it acts like a flip-flop. I'm a long time customer of Merrill's. Look at their similar style to see how the shoe should be designed.”

Hilfreich Melden

03.09.2021

Dear customer, thank you for your feeback. We are grateful for any constructive feedback in order to optimise our products in the best possible way. We are sorry to hear that you are not a 100% satisfied with the ordered slippers. You can of course return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. To exchange or order a new product please make a new order directly via our website. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support

06.09.2021

“I ordered in summer cotton slippers model Azusa, I was very disappointed from the poor quality. After few weeks the sole was worn & the textile inside the slippers was torn. I hope the winter slippers are from better quality!”

Hilfreich Melden

03.09.2021

Dear customer, thank you for your feedback. We are sorry to hear that you have problems with one of your products / that you are not satisfied with the Azusa slippers. You can of course return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. To exchange or order a new product please make a new order directly via our website. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support

06.09.2021

“Large and itchy”

Hilfreich Melden

03.09.2021

Dear Lisa, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes do not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. If you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura

03.09.2021

“Poor zip quality”

Hilfreich Melden

02.09.2021

Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes do not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. If you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura

03.09.2021

“Lovely light shoes, but the back has scrapped my heels, hoping to soften them up, but have to wait until my heels have healed”

Hilfreich Melden

26.08.2021

Dear Catherine, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes do not fully meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. We hope that after a few days of wearing them with different socks, you will like the comfort. If you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura

27.08.2021

“Nicht zurück gerufen geht keiner ans Telefon Hauptsache verkaufen!!! Lg Martina Hannen”

Hilfreich Melden

18.08.2021

Sehr geehrte Frau Hannen, vielen Dank für Ihre Nachricht. Zu Beginn entschuldigen wir uns für die Unannehmlichkeiten. Wir ersuchen Sie ganz höflich, uns über shop@giesswein.com zu konsultieren, bitte hinterlassen Sie uns auch gerne eine Sprachnachricht, damit wir Sie zurückrufen können. Wir würden uns sehr gerne bei Ihnen melden, um Ihr Anliegen umgehend zu klären. Vielen Dank für Ihre Mühe, Ihre Geduld und Ihr Verständnis. Herzliche Grüße Laura Ihr Giesswein Customer Support

18.08.2021

“Im Nachhinein liest man dann, dass man sehr viel Geld für Chinaware bezahlt. Das bekomme ich woanders günstiger und das war nicht das was ich wollte.”

Hilfreich Melden

16.08.2021

Sehr geehrter Herr Robert, vielen Dank für Ihr Feedback zu unseren Produkten. Unsere Merino Schuhe u. Ä. sind Made in Austria und Assembled in Vietnam und China. Der einzigartige Stoff wird in unserer Textilproduktion in Brixlegg - Tirol – Österreich gestrickt und gewalkt, die Wertschöpfung des Artikels liegt also in Österreich. Das Zusammenfügen der Einzelteile wie Stoff und Sohle, sowie des Zubehörs, erfolgt in Vietnam und in China. Der Grund hierfür ist die sehr große Nachfrage an unseren Produkten, wir haben hier in Europa keinen Schuh-Hersteller, mit ausreichenden Kapazitäten, um die nachgefragten Mengen zu bedienen. Unser Geschäftsführer persönlich besucht die Fabrik in PRC zweimal jährlich und gewährt, dass es eine Fabrik ist, die allen westlichen Standards entspricht, sie ist neu gebaut und die Arbeitsbedingungen sind einwandfrei. Nur so kann unser Firmenstandard und Markenname auch gewährt sein. Gerne stehen wir Ihnen für Rückfragen zur Verfügung. Herzliche Grüße Laura Ihr Giesswein Customer Support

17.08.2021

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Giesswein Walkwaren AG Bewertungen