Giesswein Walkwaren AG Bewertungen

Name: Giesswein Walkwaren AG
Address: Niederfeldweg 5, ,, Brixlegg
Rating: 4.64

4.6 Bewertung 32,002 Bewertungen

92 %

der Kunden empfehlen Giesswein Walkwaren AG

4.6

Basierend auf 32,002 Bewertungen

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Giesswein Walkwaren AG 5 star review on 12th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle

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“Die Socken sind viel zu eng. Man bekommt sie kaum über die Füße. Der Bund ist außerdem zu eng und schnürt ab. Die Qualität der Strümpfe hat sich verschlechtert. Ich werde ihre Strümpfe nicht mehr kaufen.”

Hilfreich Melden

16.02.2025

Lieber Karl, vielen Dank für Ihre Bewertung und Ihr wertvolles Feedback. Es tut uns leid zu hören, dass unsere Produkte nicht ganz Ihren Erwartungen entsprechen. Ihre Meinung ist uns sehr wichtig, und wir nehmen Ihre Rückmeldungen sehr ernst, diese liegt uns am Herzen.✨ ➡️Selbstverständlich leiten Wir Ihre Anregungen und Ihr Feedback an unser Qualitätsmanagement & Produktteam weiter. Sollten Sie mit Ihrem Produkt nicht vollkommen zufrieden sein, erinnern wir Sie gerne daran, dass Sie jederzeit die Möglichkeit haben, Ihre Giesswein-Produkte im Rahmen unserer 1-Jahres-Zufriedenheitsgarantie kostenlos an uns zurückzusenden. Wir möchten uns ausdrücklich entschuldigen, wenn nicht alles zu Ihrer vollsten Zufriedenheit war, und stehen Ihnen jederzeit gerne zur Verfügung. 🙋‍♀️🙋‍♂️ Schreiben Sie uns doch gerne an 📧👉️ shop@giesswein.com sollten Sie weitere Hilfe benötigen oder einen Artikel reklamieren möchten! Ihr Giesswein Team – Laura 🌟 Wünsche Ihnen einen schönen Tag! 😊️

04.07.2025

“I didn’t receive the order. It came in a broken box. The response from customer service was very disappointing.”

Hilfreich Melden

16.02.2025

Good Day, We're truly sorry to hear that you didn’t receive your shipment – or that there were unexpected delays. 😞📦 Even though some time has passed, we want to sincerely apologize for the inconvenience this has caused you. 🙏 Your satisfaction means the world to us, and we genuinely care about your experience. 💌 If there’s anything we can do, please don’t hesitate to contact us anytime at shop@giesswein.com – we’re always here for you! 💬😊 We want you to feel 100% happy with your purchase and with our customer service. 🌟💯 Your opinion matters – and we're committed to making things right for you. 🤝🧡 Warm regards, Your GIESSWEIN Team Laura 😊

04.07.2025

“I didn't get my pair of shoes”

Hilfreich Melden

14.02.2025

Dear Marcelo, We're truly sorry to hear that you didn’t receive your shipment – or that there were unexpected delays. 😞📦 Even though some time has passed, we want to sincerely apologize for the inconvenience this has caused you. 🙏💚 Your satisfaction means the world to us, and we genuinely care about your experience. 💌 If there’s anything we can do, please don’t hesitate to contact us anytime at shop@giesswein.com – we’re always here for you! 💬😊 We want you to feel 100% happy with your purchase and with our customer service. 🌟 Your opinion matters – and we're committed to making things right for you. 🤝🧡 Warm regards, - Your GIESSWEIN Team Laura 😊👟

04.07.2025

“I have emailed 3 times since receiving my slippers asking if they have another size and can not get past the AI response. Seems like a simple question. Guess not.”

Hilfreich Melden

11.02.2025

Hello Mark, We’re sorry to hear that you were not satisfied with our chat function on www.giesswein.com. 😔 If you have any further questions or concerns, please feel free to reach out to us directly via email at shop@giesswein.com. 📧 Your satisfaction means a lot to us! ❤️ You can find all available products on www.giesswein.com – items that are in stock in your selected size and color will be shown as available. Products that are out of stock will either appear as "not available" or will not be displayed at all. 🛍️ Warm regards, Your Giesswein Team – Laura 😊

28.07.2025

“Cheap, flimsy, too small”

Hilfreich Melden

08.02.2025

Dear customer, Thank you for your comment regarding the Giesswein brand item you ordered. We are grateful for any constructive feedback from our customers. We regret that the Giesswein item you ordered does not meet your expectations. We are always working to improve and optimize our products in order to best meet the needs of our customers. If you are not satisfied with the product, you can return it to us free of charge as part of our 1-year Giesswein satisfaction guarantee and you will receive a corresponding refund immediately after receipt of the goods, to the payment method you chose for your order. Please use the Giesswein returns label, create it using this link and download it: http://sendback.giesswein.com/b2c/ Please print it out and stick it on the parcel. This label has already been paid for by us. You will not incur any costs for the return shipment. Please enclose the return slip or a copy of the invoice/delivery bill in the package so that we can assign the return to you. Thank you for your valuable efforts. Perhaps you will find another product from our range that you would like. You are also welcome to look for alternative models directly on our website www.giesswein.com. Best regards Your Giesswein Customer Support - Laura

10.02.2025

“These slippers are so painful I cannot wear them more than 5 minutes. I need arch support, but these are just too painful. Expensive experience!”

Hilfreich Melden

02.02.2025

Dear Sir or Madam Thank you for your comments regarding the Giesswein brand item you ordered. We are grateful for any constructive feedback from our customers. We are sorry that you are not satisfied with the item.The merino wool gives way when worn and becomes slightly wider because the wool molds to your feet to ensure a comfortable fit. We offer you the option to return the shoes to us under our Giesswein satisfaction guarantee and you will receive a refund immediately after receipt of the goods, to the payment method you have chosen for your order. Please use the Giesswein returns label, create it using this link and download it: http://sendback.giesswein.com/b2c/ Please print it out and stick it on the parcel. This label has already been paid for by us. You will not incur any costs for the return shipment. Please enclose the return slip or a copy of the invoice/delivery bill in the package so that we can assign the return to you. Thank you for your valuable efforts. We hope the support is to your satisfaction and would be delighted to receive another review. Best regards

04.02.2025

“The slippers are too small. I can't get them on. I am 86 and unwell. I need an American size 8 slipper. Please enchange them. Rose Lee Josephson”

Hilfreich Melden

30.01.2025

Dear customer, Thank you for your message. Please create your return label under the following link and download it: https://www.giesswein.com/return Please enter the zip code of your delivery address in the “ZIP code” field. Please state your order number in the “Order number” field. Please print this out and send the parcel back to us with this label. This label has already been paid for by us. You will not incur any costs for the return shipment. Please enclose the return slip or a copy of the invoice/delivery bill with the parcel so that we can allocate your return. As soon as we have received your return, we will immediately transfer the corresponding amount back to the payment method you used for the order (credit card, Paypal, etc.). If you wish to exchange the item, we ask you to order the desired model again via our online store. Please do not hesitate to contact us if you have any questions.

31.01.2025

“Kauft nicht bei giesswein. Am 2.12 bestellt Lieferung nie erhalten. 3 mal reklamiert, nur Vertroestungen. Firma ist telefonisch nie zu erreichen. Werde mein Geld via Anwalt zurück holen müssen.”

Hilfreich Melden

28.01.2025

Lieber Kunde, es tut uns sehr leid zu hören, dass es bei Ihrer Bestellung zu Problemen gekommen ist und Sie bislang keine Lieferung erhalten haben. Wir möchten uns für die Unannehmlichkeiten entschuldigen und versichern Ihnen, dass wir dieses Anliegen schnellstmöglich klären werden. Könnten Sie uns bitte eine Nachricht an shop@giesswein.com senden, damit wir den Fall genauer untersuchen können? Für weitere Rückfragen stehen wir Ihnen selbstverständlich zur Verfügung.

29.01.2025

“The slippers you sent me suck. No insole? You have to be kidding me. They are just awful. What happened to your traditional unparalled top quality? My old Giesswein slippers are worn out but still kicking. I'll keep them for now. Trying to return your product became an oddisey.You have a "customer diservice" what makes everything even more painful. I always felt I was exchanging emails with a bot, not a real person. The worst American company has a better customer service than you do. I'm lucky enough to have a German friend that actually lives in Germany. As a German she felt ashamed for your behaviour. Without her help it would have been impossible to get a return label. What a nightmare! Your brand won't survive. It's surreal. One more thing, I keep receiving Giesswen emails in German. You're a marketing joke.”

Hilfreich Melden

28.01.2025

Dear Sir or Madam We are very sorry to hear of your disappointment with our slippers and your experience with our customer service. This is certainly not the impression we want to leave and we regret that the return process was frustrating for you. Your feedback is important to us and we take it seriously. We are continually working to improve both our products and our customer service, and we sincerely regret that we did not meet your expectations in this instance. We thank you for your loyalty to Giesswein so far and hope that we can regain your trust in the future.

29.01.2025

“Ich habe die Outdoorschuhe grade zum 2x reklamiert. In 11 Monaten hat sich 2x die Sohle vom Schuh gelöst. Für den Preis wirklich sehr schade, würde sie nicht empfehlen.”

Hilfreich Melden

26.01.2025

“Aujourd'hui 24 janvier je n'ai toujours pas reçu ma commande JJD149990200046156822”

Hilfreich Melden

24.01.2025

“colis renvoyer à l’expéditeur par le chauffeur sans être venue sur le lieu de livraison”

Hilfreich Melden

23.01.2025

“Extremely unhappy. Nothing has been delivered to me despite ordering 20 days ago. No-one is replying to my support emails either.”

Hilfreich Melden

23.01.2025

“Toujours pas livré… le transporteur retenu n’est pas à la hauteur…”

Hilfreich Melden

19.01.2025

“Délai de livraison pas respecté et en plus je dois repayer car le livreur s’est présené il n’a pas sonné et à envoyer un message pour dire que le colis ne rentrait pas dans la boîte aux lettres ce matin. Bref nous sommes le 10/01/2025 toujours pas de colis et toujours n me demande de repayer 2.92€ pour une livraison dans 3 jours. Plus jamais je rachète sur ce site”

Hilfreich Melden

12.01.2025

Hilfreich Melden

10.01.2025

“The warmth of this hat is impressive for its size and weight, but that’s where the compliments end. This hat is **absurdly tiny**. When fully unrolled, it barely covers the tops of my ears—think wool swimming cap rather than a functional beanie. It's so small that I've decided to pass it along to my niece's four-year-old son.”

Hilfreich Melden

09.01.2025

“I’m still waiting the delivery …..”

Hilfreich Melden

09.01.2025

“The item never arrived. I've been waiting for a month and a half and communication has been bad. It was meant as a holiday gift. I ordered at the end of November and the holidays have come and gone.”

Hilfreich Melden

08.01.2025

“Poor customer service and shipment taking more then a month to arrive. I will no be buying from this company anymore”

Hilfreich Melden

08.01.2025

Giesswein Walkwaren AG hat eine Bewertung von 4.6 Basierend auf 32,002 Bewertungen