Giesswein Walkwaren AG Bewertungen

Name: Giesswein Walkwaren AG
Address: Niederfeldweg 5, ,, Brixlegg
Rating: 4.66

4.7 Rating 24,882 Bewertungen

93 %

der Kunden empfehlen Giesswein Walkwaren AG

4.7

Basierend auf 24,882 Bewertungen


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Giesswein Walkwaren AG 5 star review on 15th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle

Deutsch

English

“I have returned too small shoes with the return label Giesswein provided (in the UK, the tracking was available). Giesswein did not refund the returned item, and customer service ignored all my three letters asking for help.”

Hilfreich Melden

07.12.2022

Dear customer, thank you for your statement regarding your order at Giesswein. We are truly sorry to hear that there have been problems with your return. We have already answered your e-mail request informing you that we have not arranged a refund for your returned order. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support - Laura

09.12.2022

“Item not received”

Hilfreich Melden

06.12.2022

Dera Stephen, thank you for your message and order. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. Also due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

06.12.2022

“Why have you sent me this request for a review when I haven't even received my order yet? It should have been delivered last week, but I had the standard Evri email saying there was a problem with my delivery and I would be notified. I haven't heard anything else since.”

Hilfreich Melden

06.12.2022

Dear Customer, thank you for your message and order. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. Due to the current situation, the delivery volume is currently also enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

06.12.2022

“Ma commande ne m'est toujours pas parvenu”

Hilfreich Melden

05.12.2022

Bonjour Madame, nous vous remercions pour votre message et votre commande. En raison d'un grand nombre de commandes, nous subissons actuellement des retards de livraison. Nous vous prions de bien vouloir nous excuser pour les désagréments causés par la livraison de votre marchandise. En raison de la situation actuelle, le volume de livraison est énorme et les processus de notre partenaire logistique sont malheureusement retardés - nous vous remercions donc de votre compréhension si la livraison est retardée. Tous les processus tournent à plein régime afin de vous livrer votre marchandise dès que possible. Nous vous remercions de votre compréhension et de votre patience ! Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura

06.12.2022

“I still have not received my shoes 12 days after putting in the order.”

Hilfreich Melden

05.12.2022

Dear Peter, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to Evri, there is currently an extremely high volume of air freight shipments and unfortunately, there are sometimes delays. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

06.12.2022

“I have not received my package yet even though it was shipped on 11/24.”

Hilfreich Melden

04.12.2022

Dear Danielle, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

05.12.2022

“I mailed you last week seeking help to return the item which was wrong size, you kindly replied that someone would be contacting me in the next 2 to 3 days but haven't heard anything from you if i dont hear from you in next 4h hours I will have to deal with my bank card”

Hilfreich Melden

03.12.2022

Dear Henry, thank you for your message. We are very sorry to hear that you are having problems with your return and that you haven't heard form us. We place the highest value on our customer service and want our customers to always be completely satisfied. Therefore we want to apologize again for any inconvenience and we truly regret that you had a bad experience with our customer service. However, we kindly ask you to contact our customer service via shop@giesswein.com Thank you for your efforts! Best regards Giesswein Customer Support Team Laura

06.12.2022

“Chaussons lourds et inconfortables”

Hilfreich Melden

02.12.2022

Bonjour, merci pour votre message. Nous regrettons que votre article Giesswein commandé ne corresponde pas à vos attentes. Vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein et vous recevrez un remboursement correspondant, immédiatement après réception de la marchandise, sur le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et créez-le avec ce lien web suivante : http://sendback.giesswein.com/b2c/ Imprimez ceci et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous ne payerez aucun frais pour le retour. Veuillez inclure le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous assigner le retour. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement Giesswein Customer Support Team Laura

05.12.2022

“Despite assurances, the package has not come and I still do not have a tracking number and the best phone number to use so I can use to call Cyprus Post or DHL here in Cyprus. Last time I posted I was told it would be delivered the next day. Not!”

Hilfreich Melden

01.12.2022

Dear Phyllis, thank you for your message and feedback. Unfortunately, due to a high volume of orders, there are currently delays in delivery. Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods as soon as possible. According to DHL your parcel is our for delivery today. Thank you for your understanding and patience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

01.12.2022

“I ordered my slippers weeks ago and they never arrived”

Hilfreich Melden

28.11.2022

Dear Donna, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

28.11.2022

“SAV presque inexistant. Impossible à joindre oar téléphone”

Hilfreich Melden

27.11.2022

“I’ve received nothing. My shoes are stuck in Europe and no communication about what is causing the delay.”

Hilfreich Melden

25.11.2022

Dear Brian, thank you for your message. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. According to FedEx, there wary an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. Thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

28.11.2022

“I have yet to receive my order so I can’t rate them”

Hilfreich Melden

25.11.2022

Dear Jessica, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

28.11.2022

“Ordered nov11, still not arrived nov24. No update!”

Hilfreich Melden

24.11.2022

Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura

24.11.2022

“Gratissocken sind nie angekommen.”

Hilfreich Melden

23.11.2022

Lieber Kunde, vielen Dank für Ihre Nachricht und Ihr Feedback. Es tut uns leid zu hören, dass keine Trekkingsocken im Paket waren. Haben Sie diese wie beschrieben in den Warenkorb gegeben? Wir möchten Ihnen Ihren kostenlosen 3er Pack Merino Trekkingsocken auf keinen Fall vorenthalten! Gerne schicken wir Ihnen diesen so schnell als möglich zu. Falls dem Paket eine Rechnung beiliegen sollte, können Sie diese selbstverständlich ignorieren. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com sonst auch immer gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura

23.11.2022

“Die Decke ist sehr dünn - nach kurzem Gebrauch hat sie schon sehr unschöne Wollfussel. Für diesen Preis hätten wir eine um einiges bessere Qualität erwartet. Eigentlich ist die Decke nur ein Lappen. Wir hätten Sie gerne zurückgesandt, habe nur den Termin verpasst und wir hatten die Decke ja auch einige Tage im Gebrauch und konnten und wollten Sie dann auch nicht so zurücksenden. Aber wenn das möglich ist, sehr gerne - dann hat Fa. Giesswein auch mal das Resultat vor Augen, nach ein paar Tagen Benutzung. Wer bekommt denn jetzt bitte die Bewertung zu lesen?”

Hilfreich Melden

22.11.2022

Liebe Kundin, vielen Dank für Ihre Nachricht. Wir bedauern, dass Ihr bestellter Giesswein Artikel nicht Ihren Vorstellungen entspricht. Selbstverständlich können Sie diesen im Rahmen unserer Giesswein-Zufriedenheits-Garantie wieder kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura

22.11.2022

“It caused my ankle to bleed”

Hilfreich Melden

20.11.2022

Dear Faheem, thank you for your message. We are sorry to hear that you have a problem with one of our products. You can of course return the item free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

21.11.2022

“Paid our money and have no goods as yet.Some weeks later !!!”

Hilfreich Melden

18.11.2022

Dear Carl, thank you for your message. We are very sorry for the inconvenience! Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

18.11.2022

“I wish to return my order. I am 75 years old, disabled and live alone. I tried to down load a return label but was unsuccessful. I used your chat bot but received no response. I checked my spam box but received nothing. Your website seems extremely unresponsive. Pleas inform me urgently how to proceed.”

Hilfreich Melden

15.11.2022

Dear Sue, thank you for your statement regarding your order at Giesswein. We are truly sorry to hear that you had problems with creating your return label. We have just sent you an e-mail with all information about the return process and have already attached your return label which you can use to return your order free of charge. In case, you have any further questions, please do not hesitate to contact us at shop@giesswein.com Best regards Your Giesswein Customer Support - Laura

15.11.2022

“Ich bin enttäuscht von dem Merino Schuh. Der Schuh ist Schnee- und wasserresistent, allerdings ist die Sohle auf feuchtem Untergrund nicht rutschfest. Das ist ein großer Mangel für mich. Ich mag den Schuh bei Regen und Glätte nicht anziehen.”

Hilfreich Melden

13.11.2022

Liebe Kundin, vielen Dank für Ihre Nachricht. Wir bedanken uns für die direkte Ansprache Ihrer Feststellungen und bedauern außerordentlich, wenn Sie Anlass zur Beanstandung eines Giesswein-Produkts haben! Grundsätzlich sind unsere Merino Schuhe sehr zu empfehlen. Die temperaturregulierende Eigenschaft der Merinowolle hält Ihre Füße warm. Bei trockener Bodenbeschaffenheit ist die EVA Sohle rutschfest, bei nassem Boden, Schnee und Eis hingegen ist die Sohle jedoch nicht zu 100% rutschfest. Wenn Sie aber wirklich Winterschuhe suchen, wären die Wool Cross X Alpine oder die Leather Boots zu empfehlen. Beide Modelle haben eine rutschfeste Sohle und sind zudem noch wasserfest. Vielen Dank für Ihre Geduld und Ihr Verständnis! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura

14.11.2022

Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 24,882 Bewertungen