Headstrong Counselling Reviews

Name: Headstrong Counselling
Address: 6 campden hill, london, Royal Borough of Kensington and Chelsea
Rating: 4.69

4.7 Rating 269 Reviews

93 %

of reviewers recommend Headstrong Counselling

4.7

Based on 269 reviews

Shipping & Delivery
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

About Headstrong Counselling:

At Headstrong Counselling, we embody a vision that goes beyond the traditional boundaries of counselling and psychotherapy. Rooted in social justice and evidence-based practice, our mission is to democratise access to high-quality counselling for every member of our community. We firmly believe that everyone, irrespective of their racial identity, income level, religious beliefs, or sexual orientation, deserves the right to quality mental health support.
We recognise that addressing the community's mental health support deficit is not merely a service but a fundamental necessity. To this end, our commitment is two-fold: First, we strive to provide low-cost, yet high-quality counselling sessions, ensuring that essential mental health support is not a privilege but a right accessible to all. .
Second, we are dedicated to fostering a counsellor base that mirrors the diversity and richness of our community. Through rigorous clinical supervision, ongoing professional development, specialised workshops, and inclusion and diversity training, we ensure that our therapists are not only skilled clinicians but also culturally competent and socially conscious practitioners.
At the heart of our ethos lies the conviction that a sustainable and quality mental health service should not be reliant on external funding, grants, or governmental resources. We are committed to creating a self-sustaining model that flourishes independently, ensuring uninterrupted and reliable support to those we serve.

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Email:

info@headstrongcounselling.co.uk

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Headstrong Counselling 5 star review on 5th December 2023

Daniel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Solange worked with me over a couple of months and at first I was a bit resistant to engage. However, she showed me that I could absolutely help myself and helped me unpack some difficult feelings I didn’t necessarily realise I had. Although I’ve had some setbacks, I always remember the techniques Solange taught me and I’ll be forever grateful for her!”

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Posted 1 year ago

“I think this is a good service for affordable counselling but I do think it would be necessary to try several counsellors out if you are not feeling you are clicking. I had a bad experience with my first one and did not want to continue on the service after only 3 sessions. During my first session my counsellor was video calling in from her car, which I believe was parked in the middle of a public car park. I could see several people walk by around the car through the windows. Her dog was also in the car and on the screen several times. I found it very distracting and found myself uncomfortable to openly talk about what I had come to therapy for. During the next 2 sessions I felt my counsellor was distracted and looking around her room on the camera, and I did not feel I was building any kind of rapport with her that would make me feel comfortable to open up. For my 4th call I waited on the video portal, emailing and calling several times to no answer. I waited around 30minutes into our session before I finally emailed to say I was giving up on calling her more and to let me know what happened. Hours later in the evening i received an email to say she had forgotten about our session, and I believe I was refunded for this session. After this I decided I was not interested in continuing with the counsellor and cancelled my contract to the service. Just to say that I rate this service, I’m glad it exists, I do feel I was just matched wrongly and the counsellor I was with was not right for me. But hopefully there are others who are better!”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for sharing your experience with our services here - your honest feedback will help us to improve our service for future clients, and to ensure we can continue to grow and provide the best possible support for those who need it. I'm grateful for your kind words about Headstrong itself and the work we do - however I'm sincerely so sorry to hear about the experience you had with your counsellor, who is no longer part of the organisation. This is unacceptable behaviour from a counsellor, in training or otherwise, and absolutely does not fit with the service and support that we pride ourselves on providing as an organisation. We provide training and guidance to all our counsellors on how to ensure they work from and create a safe and confidential space with their clients - your feedback will help us to improve this process and ensure this experience is not repeated. I completely appreciate if this experience has put you off trying again with our service, but If you would be willing to try our service again then we would gladly discuss this further with you to match you with a professional and effective counsellor - please email us at assessments@headstrongcounselling.co.uk if you would be interested in this. Whether you would like to try our services again or not, thank you again for your feedback here and our sincerest apologies for the negative experiences you've shared here. We hope to hear from you soon, if you would like to try again with a different counsellor. All the best, Daniel Johnstone Service Manager Headstrong Counselling

Posted 1 year ago

“Poor. Was put through CBT without being told my options. Walked away disheartened by the experience.”

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Posted 1 year ago

“Accessible service, affordable rates, brilliant practioners, fantastic platform. Thankyou!”

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Posted 1 year ago

“Initially, I found my experience with Headstrong helpful and felt like I was making progress in dealing with my mental health and trauma. However, after almost three years, I have stopped my sessions because I now realise that my counsellor crossed some boundaries and our relationship became too personal. I also feel that I was manipulated into continuing my sessions on some occasions. This realisation came after talking to friends about their relationships with their therapists, who shared that their therapists would never say some of the things mine did on multiple occasions. This has made me feel extremely uncomfortable and somewhat exploited, and I now believe that the progress I thought I made over the last two years hasn't actually been made. Instead, I feel more conflicted and confused than before. Looking back, it seems like my sessions were more like gossip sessions rather than providing me with tools to navigate life and address my behaviours. These behaviours continued, often with encouragement from my counsellor. Although Headstrong is an affordable service, I do believe I made a poor decision in choosing my therapist. Due to this I don’t believe I will consider therapy again.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for sharing your experience with our services here - I am grateful that you have shared your feedback here - this will help us to improve our service for future clients, and to ensure we can continue to grow and provide the best possible support for those who need it. I'm glad to hear that your therapy started off well and that you had a positive experience at the beginning of the process. However I am deeply sorry to hear that your counsellor's behaviour left you feeling like you had been manipulated or exploited. This is absolutely unacceptable and not at all how a therapist should behave in any organisation or role, and is especially not in keeping with the service and care we pride ourselves on providing. While your counsellor is no longer a part of our organisation, your feedback highlights how important it is for us to make it easier for clients to speak up about negative experiences with their counsellor, and we will work hard to improve this aspect of our service and ensure that no client of ours is ever left feeling like they would not consider therapy again. I completely appreciate that you may not want to try again given the experience you've had over such a long period of time, but if you ever felt that it was the right time to return to therapy then we would gladly work with you to ensure that you were matched with the right counsellor and given the space to discuss any concerns you might have. If you would like to return at any point please email us at assessments@headstrongcounselling.co.uk. Whether you would like to try our services again or not, thank you again for your feedback here and our sincerest apologies for the negative experiences you've shared here. If we can help with anything at all, please get in touch. All the best, Daniel Johnstone Service Manager Headstrong Counselling

Posted 1 year ago

“I've used Headstrong for at least two years now and have to say that my counsellor has helped me to cope 100% better than when I had my first session. I highly recommend anyone who is having a difficult time to contact Headstrong, they will help you. Hugo”

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Posted 1 year ago

“Great, cost effective counselling. As someone new to counselling it was hard to know where to start or what to look for in a counsellor, so to be able to start the process at an affordible price was really encouraging and an easy decision to make.”

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Posted 1 year ago

“Headstrong has been a real blessing - They carefully pair you up with a therapist and take into consideration all your needs (inc financial) as best they can. I have had a generous and empathetic experience with my therapist and will continue it as long as I can. Outside of the regular talking we have regular check-ins to see where I am at. As far as I remember you can pay what you can or it is worked out based on your current financial situation. It is considerably less (50-70%less) than any regular priced therapy and just as good. I have found huge benefits and personal growth and am extremely grateful for the service Headstrong provides. I highly recommend.”

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Posted 1 year ago

“Have had an amazing experience with Lara over the last 18 months. Was well paired with a therapist, have felt supported, appreciated the flexibility and think the service provided by Headstrong is excellent. When the time is right, I wouldn’t hesitate to reach out to Headstrong to find another therapist.”

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Posted 1 year ago

“Never having had counselling before I was unsure of what to expect. I now highly value this service and am extremely appreciative of the tools it has given me to gain clarity and peace in certain areas of my life. The ability to have online sessions, and the accessible pricing structure enabled me to access this support where otherwise this would have been impossible. Highly recommend.”

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Posted 1 year ago

“Brilliant service, excellent counselling experience so far, very reassuring assessment process, so grateful 🙏 🙂 🙏”

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Posted 1 year ago

“Great counselling, affordable prices”

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Posted 1 year ago

“My therapy journey has helped me understand my emotions and question and uncover behaviour patterns. Just having someone that listens without judgement and asks me the right questions has been amazing. I would absolutely recommend Headstrong.”

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Posted 1 year ago

“Absolutely life changing. Been with Katherine now for maybe 9 Months. Wonderful person who’s made me feel at ease & help change my thinking x”

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Posted 1 year ago

“I have been having weekly session since September and my therapist Sam has been nothing but fantastic. He is always asking spot on questions to help me dig further, and helping make the right connexions between events and feelings. It has been a very productive 10 months and I am very thankful that Headstrong is offering such high quality counseling at an affordable price.”

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Posted 1 year ago

“Brilliant service offering open-ended low cost therapy. So grateful that Headstrong exists! Have found the therapy really beneficial and have built up a great relationship with my therapist over the last 9 months on video sessions, no missing out by it not being in-person.”

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Posted 1 year ago

“So grateful for Headstrong Counselling. I've got a fantastic therapist and becuase it's low cost it's great that I feel I can do it long term and really benefit from it. Thanks Headstrong.”

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Posted 1 year ago

“Really great service! I love my therapist and she has helped me a lot. She is very qualified and culturally aware, which is what I needed!!”

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Posted 1 year ago

“Amazing service, couldn’t have asked for a better match with my therapist. The safe space that has been created by my therapist is something I’ve not experienced before. Couldn’t recommend it enough.”

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Posted 1 year ago

“Wonderful so far but I’ve only had one session!”

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Posted 1 year ago

Headstrong Counselling is rated 4.7 based on 269 reviews