IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great service and excellent offers!”

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Posted 1 year ago

“Excellent service. Helpful”

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Posted 1 year ago

“I have regularly used Iglu for the many cruises I have been on over the years and have found them very competitive and helpful. Thankyou”

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Posted 1 year ago

“Very helpful and polite they call when they say will be using them again”

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Posted 1 year ago

“Really easy to book with Iglu and great prices.”

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Posted 1 year ago

“Because of difficulty getting flights for next year cruise Katie didn’t give up and managed to get what we were looking for hotel plus connections in Orlando before our cruise.”

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Posted 1 year ago

“I cannot tell you how impressed with IGLU criuses my husband and i are. We find looking for a cruise so easy on line , it is so easy to use compared to some other sites i have looked at Don't Change it works. We have highly recommended you to people who are thinking about taking their first cruise.”

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Posted 1 year ago

“Easy to deal -well orgainised -Booked a number of times with you”

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Posted 1 year ago

“Was able to book a cruise on the phone - with all questions answered- all went smoothly”

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Posted 1 year ago

“Booking was so easy through the Website. I did need to speak to customer service via the phone line to clarify something that wasn't clear in the booking portal but this was immediately resolved. Only had a short wait to speak to someone, which is unusual these days.”

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Posted 1 year ago

“The service from IGLU was good”

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Posted 1 year ago

“Contacted me with cruise offer on email very quickly and changed it when requested to something better. Then when I booked telephone conversation was very pleasant and efficient.”

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Posted 1 year ago

“Always good service & I am confident I get the best price on my cruise”

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Posted 1 year ago

“I found my Cruise adviser to be helpful and he happy to answer the various questions with regards cabins type of accommodation”

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Posted 1 year ago

“I have found them very helpful at the booking stage as they are able to give good advice, and offer a discount on the Cruise price.”

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Posted 1 year ago

“Have used Iglu to book cruises for years and can honestly say I have never had a problem that was not sorted out immediately. I tend to do it on line nowadays but previously used to telephone.”

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Posted 1 year ago

“We had previously had a good experience booking a holiday with Iglu, having contacted them for some quotes we were delighted to get a more competitive price than other companies. The staff were very helpful & the booking process very straightforward,”

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Posted 1 year ago

“Always excellent service help,staff, easy to contact an been of excellent service over many years.”

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Posted 1 year ago

“I spoke to Helen who was extremely helpful in navigating the best deal in booking with Celebrity Cruises who I hadn’t been with before Hooding cabin and deck and explained about Hotel in Singapore”

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Posted 1 year ago

“Really good customer service when phoning them to make a booking - in particular Seb was a star However it goes downhill once you’ve paid in full for your cruises. Ugly do NOT pass on the payment to the cruise line promptly (an average of 8 weeks later) and so when you go to book reservations on your cruise , you can’t until Iglu pass on the payment, thereby losing out on making the reservations you wabt”

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Posted 1 year ago

IgluCruise is rated 4.8 based on 2,910 reviews