IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kash provided outstanding service, demonstrating exceptional politeness and accommodation. As first-time customers with Iglu Cruise, we were thoroughly impressed by how Kash patiently and knowledgeably addressed all our questions and concerns”

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Posted 10 months ago

“A very easy way to book a cruise, the lady who took my call was very well versed in the cruising world, she answered my questions professionally and with great knowledge. A pleasure to deal with.”

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Posted 10 months ago

“Great customer service listened to our needs and booked cabin appropriate for us. Quick and easy and knew about the cruise. Amanda was great!”

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Posted 10 months ago

“My first time dealing with this company. From the first quotation to the booking excellent service. Spoke to Wendy was so helpful and too plenty of time explaining everything.”

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Posted 10 months ago

“Easy process”

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Posted 10 months ago

“I spoke to an operator, Annie, who said she would reply to my 2 queries by email, once she had had time to check things out. She responded within 24 hours with favorable answers, and the service was professional and courteous.”

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Posted 10 months ago

“Cruise company cancelled my cruise at short notice. Agent understood my issue and dealt with it effectively and efficiently. Booked an alternative cruise which suited my requirements. Relieved a stressful situation in a professional manner. Good to have a pleasant and professional person to deal with, rather than, a chatbot or AI computer.”

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Posted 10 months ago

“Was given clear information by Jennifer who was friendly and efficient and helped get us the package we wanted at a competitive price. Very pleased with the service provided. All further information received was clear and well set out.”

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Posted 10 months ago

“Knowledgeable staff and great product”

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Posted 10 months ago

“Extremely easy to get a quote. The offer of personal assistance if needed was most welcome. Booking was simple and confirmation almost instant.”

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Posted 10 months ago

“Very helpful.”

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Posted 10 months ago

“Excellent service from Mark, our cruise consultant at Iglu Good price. Lots of information about the cruise and destinations, etc. and simple booking experience”

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Posted 10 months ago

“Seren made it easy to complete our booking.”

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Posted 10 months ago

“Excellent service Angela was excellent friendly and extremely helpful.”

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Posted 10 months ago

“Sarah was really friendly and well informed - she didn't push us to make a decision but took time to understand what we were (and weren't) looking for . we valued her suggestions and ended up booking a January cruise based on the information she gave us. Customer service is everything”

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Posted 10 months ago

“Call centre operator James was helpful and knowledgeable”

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Posted 10 months ago

“Easy to see the details no hidden costs and reasonable prices. Happy to recommend Iglu Cruises. Very helpful customer advisor Samantha who was not pushy but very professional in her approach to possible customers. This is our first time of booking with them and hopefully not the last. Thank you again Samantha.”

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Posted 10 months ago

“Excellent service from Sam”

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Posted 10 months ago

“Daniel the tour operator was polite very knowledgeable and made the booking experience very easy.”

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Posted 10 months ago

“Prompt reply to phone call, and Chris arranged a further discount for us as regular Iglu customers.”

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Posted 10 months ago

IgluCruise is rated 4.8 based on 2,910 reviews