IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good. Knowledgeable about the cruise we were booking.”

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Posted 1 year ago

“Second time of booking with Iglu. They take their time to explain the cruise what costs are involved. Never feel to rushed. Glen Gill was very calm and took his time to explain our cruise for next year as it would be for our honeymoon - thank you”

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Posted 1 year ago

“Charlotte had been helpful throughout.. very experienced consultant. The very first quote other consultants was aggressive not helpful and replied me all sold out. Very patience with my query. Glad I had her booking my holiday.”

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Posted 1 year ago

“Easy to use website and fair prices”

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Posted 1 year ago

“Excellent service and very helpful when booking my cruise, would definitely recommend and I will be booking with Iglu again.”

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Posted 1 year ago

“Emily was knowledgeable and kept in contact. She worked hard to personalise our holiday and was helpful and polite. It really felt like Emily was interested and wanted to help.”

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Posted 1 year ago

“Happy with service”

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Posted 1 year ago

“1st time using Iglu Cruise, it could not have been easier to book, Glenn was very professional/ informative made my booking a seamless and clear on the process, Looking forward now to my cruise now if the cruise is as good as the customer service experience I will certainly use again.”

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Posted 1 year ago

“Ryan was a star ! He was very very helpful and knowledgeable. He had patience in helping us select our cabin”

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Posted 1 year ago

“Gill was extremely pleasant, patient and helpful, she dealt with our booking in a very professional and informative way.”

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Posted 1 year ago

“Danielle was so helpful & knowledgeable. Couldn't have had a better Advisor”

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Posted 1 year ago

“Very helpful cruise advisor, knowledgeable and informative about the holiday we booked. Very professional service, Danielle was pleasant and polite and we received our confirmation details as promised”

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Posted 1 year ago

“Great chat with Stewart about our cruise and our requirements. Delivered with nice friendliness, very clear and a bit of fun too between us. Great customer service. I have booked with Iglu before, so was confident I could come away satisfied and pleased that my holiday would go smoothly. Thank you.”

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Posted 1 year ago

“Fantastic service rang when they said they would really helpful nothing was too much trouble Many thanks Sam”

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Posted 1 year ago

“We had to cancel due to my husband going in to hospital . This was 28 days before departure and flora from iglu liased with msc and managed to change complete holiday to 2026. She was amazing.”

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Posted 1 year ago

“Very pleasant and patient, taking her time to explain and help with decision making.”

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Posted 1 year ago

“Iglu Cruises (Amanda and Beth) were really knowledgeable and helpful. They made the booking process easy, simple and stress free - thank you.”

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Posted 1 year ago

“Very helpful during the booking process, polite and very too :) Thanks Derek.”

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Posted 1 year ago

“Able to gain a costing for the cruise, upgrade flight, select cabin in under 30 minutes!”

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Posted 1 year ago

“Gemma explained all the options and found the ideal cabin for our needs. She was very patient as we considered all the various options. This our first time using Iglu and we were very impressed. Thank you Gemma”

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Posted 1 year ago

IgluCruise is rated 4.8 based on 2,910 reviews