IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,909 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The problem with IgluCruise is that before you make a booking the representatives are very helpful and available. However once a booking is made and a deposit paid, it is very difficult to contact anyone, especially the person who dealt with your booking. Unfortunately I have been passed from person to person trying to get answers to questions. This being the case, I will not use IgluCruise again.”

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Posted 1 year ago

“On planning my cruise I phoned several times speaking to different people I thought your customer care was very good. There was so many questions to ask Especially as I booked 6 cabins and it was a special family holiday. My husband and myself have been on many cruises but my family have not been on ant. However after I booked and paid my deposit. That was it . I phoned many many times and could not speak to anybody. I kept getting cut ofF. The live questions was not good. They could not answer me. Finally I gave up. It was like once you booked and paid your holiday , nobody wanted to speak to you.”

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Posted 1 year ago

“It's very easy to speak to Iglu if you wish to book a cruise but once it's booked you cannot get to speak to an advisor to answer a query. Any problems have to be dealt with via the internet. We are elderly and need that human element.”

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Posted 1 year ago

“Seem to do ok but had better”

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Posted 1 year ago

“We have always booked our many cruises through Iglu, with mostly very good results. But, the last cruise we booked, recently left us quite confused. I received an email, showing we had two cabins, for x two sets of couples!! A little worrying for a short time, I could not phone, until next day.”

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Posted 1 year ago

“I contacted customer support via the online service.. no answer . I managed to get through on the phone to customer service via the sales team phone number and was told over 10 days ago that they would phone me the following day! And still I wait. Very poor customer service department they are extremely hard to track down and sometimes it’s just a simple question and answer.”

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Posted 1 year ago

“I have used Iglu for years booking cruises for my husband and I. There has definitely been a downturn in customer service since before the pandemic. The length of time to talk to someone has increased and if you get cut off it is difficult to get back to that person.”

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Posted 1 year ago

“We have been booking cruise holidays through Iglu/Planet for a number of years in most cases when we eventually get to speak to an agent we are listened to, all our requirements are dealt with BUT the biggest problem is getting in touch either to make an intial booking or to enquire or make adjustments to a trip. I am aware that you like most companies prefer everything to be done on line. If I can`t deal with an agent in person I may just as well book direct with a cruise line, airline or hotel direct. What is the problem ? When calling I can be told I`m 18th in the que,then staying on the call for up to an hour, on more than one ocasion the line drops off ! Exteemely frustrating when trying to spnd a large amount of money with a travel operator.”

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Posted 1 year ago

“Contacted iglu through email asking for them to contact us in conection to a cruise we were interested in. Within an hour we got a call. We booked a cruise and paid a deposit. Later that day we realised there was a cruise that better suited us. We tried to contact the person that booked it, no reply.we emailed- no reply, we phoned a couple of times - no reply. Very frustrating. Eventually we sent an email to the customer support and they helped us change the cruise albeit cost us £252 which we thought was quite expensive.”

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Posted 1 year ago

“I find it difficult to contact staff for assistance, and currently your website is bowing out holiday is cancelled. I would appreciate a contact call when you get a chance.”

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Posted 1 year ago

“Had to cancel tui cruise with Iglu.com on 1st March due to illness and advice by GP . Refund was in progress from then.1st March 2024. on 18 th April still no refund . They have advised me the refund is in my bank account .this is not correct . Lies ! I have contacted Iglu on multiple occassions to ask when the pitance of refund wll be paid into my bank account . Customer service deplorable not effiicient. Dont book with them”

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Posted 1 year ago

“I am having problems with Iglu regarding a new invoice to let you understand 2 years ago booked a cruise with Royal Carribean on the Anthem of the seas due to Covid it was cancelled both times so now we are going in Sep 2022. At the beginning of the year unknown to my husband and I our booking had been cancelled after further investigation it turned out it was someone in Miami that cancelled our booking Royal Carribean phoned myself and offered us another cabin smaller I might add still with the balcony so they were going to phone Iglu to let them know we had been relocated in another cabin etc etc. Now we are waiting on our new invoice and this has been going on since Feb everytime I speak to someone it’s the same old story waiting on RC sending the invoice to them minus cancellation charges I spoke to RC and they have sent on the invoice to Iglu and hjven them 30 days to pass it on to us it is now went over the 30 days and still waiting. I have sent numerous emails and it takes them ages to reply back they are the worst travel agent I have ever dealt with”

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Posted 3 years ago

IgluCruise is rated 4.8 based on 2,909 reviews