IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's always been a pleasure to deal with Iglu. No hassle, great prices and a friendly team. What's not to like.”

Helpful Report

Posted 10 months ago

“The person I spoke to was very helpful and listened to my requirements. Nothing was too much trouble. Very friendly and professional.”

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Posted 9 months ago

“I contacted Adam yesterday to enquire about a 2025 MSC Divina trans Atlantic crossing. He sent me a very competitive quote and after discussing it with him the following day and making a few changes I booked the aforementioned cruise. I found Adam to be extremely helpful and proficient during the whole process”

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Posted 9 months ago

“Really helpful customer advisor. Was able to answer my questions and really quick service.”

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Posted 10 months ago

“Excellent very helpful”

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Posted 10 months ago

“Started booking online but needed to contact IGLU to get port parking. Matched online discount.”

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Posted 10 months ago

“Excellent service from Mark, our cruise consultant at Iglu Good price. Lots of information about the cruise and destinations, etc. and simple booking experience”

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Posted 10 months ago

“4 th time Iv booked through iglu now and I would definitely recommend. If you have any issues they are at the end of a phone (unlike other companies) and will do their upmost to sort. Cannot fault them”

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Posted 10 months ago

“Found us a cruise a good price”

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Posted 10 months ago

“We had a very informative and really pleasant time with Liam explaining to us and giving very good recommendations we give Iglu top twenty in bookings and will use them again as we have previously”

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Posted 9 months ago

“The booking process has been most helpful . We needed a change in the bed configuration, we found the process very easy.”

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Posted 10 months ago

“Laura was brilliant I had loads of questions and she was really helpful and knowledgeable. I've got the holiday of my dreams booked with Iglu. There was lots of things I didn't know was possible add ons like extra days added to the end stay, but Laura mentioned and costed all options for us. Brilliant service I will be using Iglu again for my booking in 2026!”

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Posted 10 months ago

“Another cruise booked with Iglu. Daniel Forsyth as helpful as ever, beat the lowest price we found. Documents with us in minutes.”

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Posted 10 months ago

“This is the second cruise we’ve booked with IgluCruise, their prices tend to be the best value. The 2 consultants I have spoken to have been lovely and very helpful and knowledgeable. The only thing that I feel let’s this company down is their “My Booking” site as it’s not that easy to navigate and paying a balance on a credit card seems to cause it an issue. I have felt a bit “once you’ve booked you’re on your own” but you do have a direct line to the consultant you’ve booked with, I’ve only used this once and I was called back.”

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Posted 10 months ago

“We have booked with Kevin previously..He was so very helpful and personable we requested his assistance again. We have been booking with Iglu now for many years they are our go to travel agent.”

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Posted 10 months ago

“Jack was extremely helpful and knowledgeable he found us exactly what we were looking for Booking process very easy and was so patient when my card went wrong paying the deposit Got it all sorted”

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Posted 9 months ago

“I have used Iglu many times. Their online booking process is very straightforward, and any subsequent queries I may have had have always received prompt attention.”

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Posted 10 months ago

“Really informative. Explained everything clearly and took time to answer my questions. Great service and great price”

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Posted 10 months ago

“Great helpful service.”

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Posted 10 months ago

“Grace was amazing. Didn't try to push anything. So helpful with cabin location, dietary requirements etc. Will definitely book again. She was lovely. Thank you”

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Posted 10 months ago

IgluCruise is rated 4.8 based on 2,910 reviews