IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke via telephone to Joanne Baldwin, very helpful, knowledgeable, friendly, and second to none. Jo even modified the holiday to suit us. The overall experience was superb.”

Helpful Report

Posted 1 year ago

“We booked a cruise online on a Saturday night. Due to a few technical issues on Iglu site our money was taken but the cruise wasn’t confirmed by e mail although the app said we had been successful. In fact e mails received suggested the transaction hadn’t been completed which was disconcerting. Eventually, after speaking to a number of sales/customer services employees we spoke to someone who said she would look into it on Monday morning. This person sorted the matter and our cruise is booked! My experience suggests it is best to book over the phone at weekends. The small discount offered online isn’t worth the hassle. Our cruise was short notice and much needed so the stress of thinking we had lost it wasn’t great!! All’s well that ends well.”

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Posted 1 year ago

“Rhys was superb from the moment he took our call to finalising the booking. He provided excellent and honest advice and made the booking experience really good. Really happy and very much looking forward to the holiday.”

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Posted 1 year ago

“Booking was easy hopefully the holiday will be smooth sailing”

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Posted 1 year ago

“Mark was very helpful and sorted everything out for us”

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Posted 1 year ago

“I always use Iglu Cruise. The website is very easy to navigate, everything is clear and simple and booking is straightforward. Prices are always competitive, very pleased”

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Posted 1 year ago

“Booked online having used the company previously, details were very clear ie. itinerary, cabins etc.”

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Posted 1 year ago

“Easy and simple to book xx”

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Posted 1 year ago

“Booking quick and easy, good price, error on booking quickly resolved. Now for the cruise ...”

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Posted 1 year ago

“Quick communication. Extremely helpful in helping change cruise dates. Well recommended”

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Posted 1 year ago

“Very easy to book , everyone is friendly and willing for you to get the best deal that’s going ,”

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Posted 1 year ago

“Molly Mae is a credit to your company , we booked a cruise today, she made it it so easy & was very knowledgable”

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Posted 1 year ago

“DEREK CUSTOMER SERVICES FROM IGLU WAS EXCEPTIONAL VERY HELPFUL IN ARRANGING MY CRUISE BOOKING POLITE VERY CLEAR IN ANSWERING MY QUESTIONS SO MUCH I BOOKED MY CRUISE TELLING ME ALL I NEED TO KNOW AND MORE COMPLETELY SATISFIED MANY CRUISES I HAVE BOOKED OVER NUMBER OF YEARS THIS IS THE BEST SO FAR THANKS DERECK”

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Posted 1 year ago

“Molly May was knowledgeable and did not pressurising, she was precise and to the point. I was recommended to Iglu by a friend and would highly recommend the company to everyone I know.”

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Posted 1 year ago

“Luke was very thorough, pleasant and helpful answered all my questions fully”

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Posted 1 year ago

“Derek was very professional and helpful in helping us with our cruise booking.”

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Posted 1 year ago

“Spoke via telephone to Amber, very helpful, knowledgeable and friendly, ended up with a modified holiday, perfect for our needs. so we booked there and then. Many thanks Adrian”

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Posted 1 year ago

“Great service very patience from Chloe after asking many questions and varying options but came up with a good quote and booked there and then”

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Posted 1 year ago

“Very helpful and efficient agent booked holiday with ease ,excellent service”

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Posted 1 year ago

“We decided to speak directly to an agent to discuss our next cruise as opposed to booking online due to some questions we had. The overall experience was superb and the amazing agent was so helpful and answered all our questions and obtained the best deal for us. Would definitely recommend IgluCruise when searching or booking a cruise.”

Helpful Report

Posted 1 year ago

IgluCruise is rated 4.8 based on 2,910 reviews