IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service at Iglu 100% recommend booking with them. Pre booking at queries dealt with post booking dealt with by friendly staff. Simply connect with them via your online portal for great customer service”

Helpful Report

Posted 10 months ago

“My exprience has been outstanding. Agents Brandon, Bella and Annie could not have been more helpful. Very polite, professional and so helpful. It was a pleasure.”

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Posted 10 months ago

“Quick & easy booking, Beth was very professional and helpful”

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Posted 10 months ago

“Amanda was excellent really understood the product had great customer care skills and we were very happy with everything throughout the booking process”

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Posted 10 months ago

“Masdie was fantastic. She added 3 more travellers and a additional room to my exiating booking with ease. Also went out if her way to get a better price.”

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Posted 10 months ago

“Very helpful, very informative, very professional, great booking with iglu get best options”

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Posted 10 months ago

“Kate was very helpful and patient dealing with our cruise and parking booking. Once again a pleasure to deal with Igloo.”

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Posted 10 months ago

“Very patient didn’t feel pressure to book as I hate that.”

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Posted 10 months ago

“Amber, our Cruise Consultant, was very helpful, knowledgeable, and courteous, in helping us choose and select our South East Asia cruise and hotel stay in Bali next March”

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Posted 10 months ago

“When originally contacted iglu cruises, I was dealing with James, I was in a bit of rush but he speedily went through everything I needed and understood my requirements, when I eventually got back in touch with iglu cruises a day later to confirm my booking I spoke to a different team member ( can't remember her name sorry ) who knew exactly what I wanted as James had already saved my cruise and personal details. Booking process was easy and effortlessly as I've booked through iglu on a few occasions, most of my details were on the system. Very happy with the price, experience, knowledge and friendly service of the advisor on the phone. Looking forward to our cruise, will definitely have a great time as always and will be booking again in the future.. Mr. S.Witts”

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Posted 10 months ago

“Your agent Rianna was very experienced and noligable, friendly helped us step by step suggesting options we weren't aware of to make our holiday special . Thank you for a seamless experience Rianna”

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Posted 10 months ago

“Really helpful on the phone and matched a competitor price, have used many times before and will again.”

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Posted 10 months ago

“So pleased we had Amanda to book our cruise seem to understand what a family group would require.”

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Posted 10 months ago

“Glenn was very helpful arranging booking after we had paid a deposit on last Royal Caribbean cruise for the next one. All sorted and booked for June 2025 within a very short space of time.”

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Posted 10 months ago

“Derek has so much patience and is Knowledge, great assest to Iglu”

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Posted 10 months ago

“Well designed and easy to navigate website. Very intuitive and informative about each cruise. Well priced with option to add extras.”

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Posted 10 months ago

“Simple process. Always available”

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Posted 10 months ago

“Very helpful advisor and made every thing very clear and explained the whole trip. Also was able to tell me everything I needed to know and answered all my questions”

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Posted 10 months ago

“Christopher was very patient and helpful, nothing was too much trouble, he was clear and tried very hard to provide us with the perfect cruise. Thank you for your help.”

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Posted 10 months ago

“Extremely easy process to book. Once I requested a quote Vicky made a call to me. We discussed the booking and made a couple of tweaks to suit our needs. Vicky was excellent throughout explaining different aspects. Would definitely book through Iglu again.”

Helpful Report

Posted 10 months ago

IgluCruise is rated 4.8 based on 2,910 reviews