“I sent you email recently, cause you contacted my vet to get a new Rx just a day or two before my appt, then mailed me two additional bottles. Buddy had mild calcium deposits on his eyes as a result of using those drops once per day. Now he wants us to only use one drop in both eyes three days per week, along with an otc drop similar to Alaway twice per day - every day. I asked that you cancel future deliveries until I am running low, which will be awhile. I have a follow up appt in 2 months and asked if I could still return the new drops if vet tells me that it is no longer needed after that visit. I have not received a reply.”
“Actually the customer service at Koala is very good. However, the cost of Penny's pet medication at Koala seems very costly, especially since this is required daily. Is there a less costly generic available for her.”
“I received my order and the prices were good. I had asked that my shipment wait a week since I was going to be out of town. I was assured it would ship the day I got back. However, it arrived while I was away. Fortunately, it was still there when I returned.”
“The platform was easy to use, the product arrived on time and undamaged. The bandana was cute but too small for our brute. There was a lot of marketing materials and a larger cardboard box. I felt the packaging and marketing materials were not environmentally responsible.”
“Have not been using Koala very long. Our Veterinarian just changed to your company this last year. The medication came on time which is appreciated. I'm not sure if you sent a reminder beforehand that it was on it's way. If you did not. That would be my only request. I was quite familiar with prior pharmacy. Just need to get used to change. Thanks for your service.”
“Koala is the only place I could find the dosage of the meds my dog needs. Delivery has been efficient and reliable. I have two main areas of concern: when the prices were (understandably) raised in 2024, the cost of my need medication did not just increase, it nearly doubled. That was surprising. The other issue I have had is that the size of the capsules has varied from shipment to shipment. There is a decent difference in size and for my medication-avoidant dog it's much preferable to have the smaller sized pills. This is probably a vendor-related issue, but I'd love to have more consistent access to the smaller capsules.”
“I changed my credit card on file a week before my auto ship was due and yet it used the old one. I was going to give 3 stars but didn't want to go that low because I appreciate the service via email and the reasonable prices and delivery speed... but I am very annoyed.”
“Molly only needs a half of a Apoquel every night or two. I wish the refill order could be every 3 months rather than every 2. Other than that, we were very happy with our first order.”
