“Y’all take a really long time to contact the owner / the doctor / with all the questions. It’s too long, the animals could get v sick in the time frame of a week that it takes for y’all to even talk to us. So before we receive medication it’s at least 2 weeks. That’s too long. Y’all are good, but you can be great.”
“I was disappointed in how long it took to ship my order More than a week passed before it was shipped and then only one item was available. Once shipped my order arrived quickly but because it took so long to ship, I had to go to my vet for meds to tide us over.”
“I have asked you to not send out refills automatically but you still do. I need every discount I can get. At this point I never recommend you to anyone. Unfortunately for me pretty soon you won't need to send refills anymore.”
“Koala had issues charging my credit card that had a $200 balance and very high credit limit. I had to call Koala, and I requested they rerun the card.
Think for yourselves. Why did I have to troubleshoot.? Took over a week for me to receive the order.
Likely my first and last order with Koala.”
“Unfortunately no one contacted me to let me know that my order was delayed a week. I had to send an email and even then it took a day to respond. My dog can’t miss her meds and this was quite a delay. Otherwise good.”
“Koala offered the most competitive pricing for the pet medicines I needed. They confirmed with my vet and accurately shipped to my door. However, the process took far longer than expected and than their competitors. Over a week after I'd submitted my order, it was still "processing" and my prescription hadn't been confirmed with my vet yet. I reached out to inquire about an update, and it took several additional business days for my order to confirm, then ship and finally deliver. Luckily, I didn't need these refills in a timely manner. I'm still unlikely to use Koala again--in my opinion, their lower prices aren't enough to justify the significantly longer timelines and follow ups required. Overall, Koala's competitors are out performing them.”
“Shipping was quick but processing took a long time, with no contact on why it was taking so long. My vet approved the prescription a day after I ordered, but I didn't receive the medicine til 2 weeks after the order was placed. Again it would have been nice to have been contacted to know why there was such a delay in the fulfillment of my order.”
“Account set-up issues at the beginning. Only reason I placed the order was because you realized the error and offered me a reasonable discount. I also had to call your contact # to get an update on my order. The order status feature is lacking in real-time accuracy. I'll consider Koala next time I need pet meds, mainly because you are semi-local and a start-up. Keep your prices low and you may have a repeat customer.”
“Appreciated discount
Long delay between order and final vet approval...Koala blames vet, vet blames Koala
Fancy packaging--could cut your costs and customer costs with plain packaging
Once shipped, arrived on time”
“In the process would have taken way too long if I didn’t follow it and force action at each stage. The service rep at Keio Ola was excellent and without her help button, it might’ve taken up to two weeks to receive a prescription.”
“Nice price with the new customer coupon I used but because of the nearly 7 days it took for your company to ship my package I will not be frequenting your site for any future purchases.”
“It took 15 days from the time I ordered to delivery. I went for long periods with no response from Customer Service. My order was packaged nicely but the timing and responsiveness caused a lower rating”
“My dog takes apoquel daily. Your promotion was helpful since it's so expensive. It came yesterday. I found it took longer than usual for you to fill the order. Also I was surprised when the label read oclacitinib instead of Apoquel. I thought Zoetis was the the only manufacturer. That concerns me. Is your product from Zoetis?”
